hp-support-head-portlet

조치
로드 중...
HP 고객 지원 - 지식 기반

hp-contact-secondary-navigation-portlet

조치
로드 중...

hp-share-print-widget-portlet

조치
로드 중...

hp-concentra-wrapper-portlet

조치
로드 중...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

서류 ID: c06199754

버전: 1

HP ENVY 13 x360 컨버터블 PC - 컴퓨터를 절전(S3) 모드 또는 최대 절전(S4) 모드에서 다시 시작한 후 SSD 읽기 성능 속도 감소

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

발매 날짜 : 04-Dec-2018

최종 수정일 : 07-Jan-2019

DESCRIPTION
컴퓨터를 절전(S3) 모드 또는 최대 절전(S4) 모드에서 해제한 후 SSD(솔리드 스테이트 드라이브) 읽기 성능 속도가 감소합니다.

범위
이 문서의 내용은 다음 구성에 적용됩니다.
하드웨어:
  • Toshiba SSD 256GB 2280 M2 PCIe-3x4 SS NVMe
컴퓨터:
  • HP ENVY 13-ag0000 x360 컨버터블 PC 시리즈
  • HP ENVY 13m-ag0000 x360 컨버터블 PC 시리즈
  • HP ENVY 13m-ag0000 x360 컨버터블 PC 시리즈 CTO
  • HP ENVY 13z-ag000 x360 컨버터블 PC CTO
운영 체제:
  • Microsoft Windows 10 RS4(버전 1803)
해결
이 문제를 해결하려면 다음 SoftPaq을 다운로드하고 설치하여 SSD 펌웨어를 업데이트합니다.
SoftPaq 설명
릴리스 정보
SoftPaq 다운로드
Toshiba XG5 SSD 펌웨어 업데이트
버전: AAHA4103
개정: A
참고: 이 소프트웨어의 최신 버전이 지원될 수 있습니다. 더 새로운 버전을 확인할 수 있는 위치: http://www.hp.com/drivers

Hardware platforms affected : HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY x360 - 13-ag0000 CTO, HP ENVY x360 - 13-ag0000au, HP ENVY x360 - 13-ag0000nb, HP ENVY x360 - 13-ag0000ne, HP ENVY x360 - 13-ag0000nf, HP ENVY x360 - 13-ag0000nia, HP ENVY x360 - 13-ag0000nk, HP ENVY x360 - 13-ag0000no, HP ENVY x360 - 13-ag0000np, HP ENVY x360 - 13-ag0000nt, HP ENVY x360 - 13-ag0000nv, HP ENVY x360 - 13-ag0000nw, HP ENVY x360 - 13-ag0000nx, HP ENVY x360 - 13-ag0000ur, HP ENVY x360 - 13-ag0001au, HP ENVY x360 - 13-ag0001la, HP ENVY x360 - 13-ag0001na, HP ENVY x360 - 13-ag0001ne, HP ENVY x360 - 13-ag0001nf, HP ENVY x360 - 13-ag0001ng, HP ENVY x360 - 13-ag0001nia, HP ENVY x360 - 13-ag0001nk, HP ENVY x360 - 13-ag0001nn, HP ENVY x360 - 13-ag0001no, HP ENVY x360 - 13-ag0001np, HP ENVY x360 - 13-ag0001ns, HP ENVY x360 - 13-ag0001nt, HP ENVY x360 - 13-ag0001nv, HP ENVY x360 - 13-ag0001nw, HP ENVY x360 - 13-ag0001nx, HP ENVY x360 - 13-ag0001ur, HP ENVY x360 - 13-ag0002au, HP ENVY x360 - 13-ag0002la, HP ENVY x360 - 13-ag0002na, HP ENVY x360 - 13-ag0002nf, HP ENVY x360 - 13-ag0002ng, HP ENVY x360 - 13-ag0002ni, HP ENVY x360 - 13-ag0002nia, HP ENVY x360 - 13-ag0002nn, HP ENVY x360 - 13-ag0002no, HP ENVY x360 - 13-ag0002ns, HP ENVY x360 - 13-ag0002nt, HP ENVY x360 - 13-ag0002nx, HP ENVY x360 - 13-ag0002sa, HP ENVY x360 - 13-ag0002ur, HP ENVY x360 - 13-ag0003au, HP ENVY x360 - 13-ag0003la, HP ENVY x360 - 13-ag0003na, HP ENVY x360 - 13-ag0003nf, HP ENVY x360 - 13-ag0003ng, HP ENVY x360 - 13-ag0003ni, HP ENVY x360 - 13-ag0003nk, HP ENVY x360 - 13-ag0003nn, HP ENVY x360 - 13-ag0003np, HP ENVY x360 - 13-ag0003nx, HP ENVY x360 - 13-ag0003sa, HP ENVY x360 - 13-ag0003ur, HP ENVY x360 - 13-ag0004au, HP ENVY x360 - 13-ag0004la, HP ENVY x360 - 13-ag0004nb, HP ENVY x360 - 13-ag0004nc, HP ENVY x360 - 13-ag0004nf, HP ENVY x360 - 13-ag0004ng, HP ENVY x360 - 13-ag0004ni, HP ENVY x360 - 13-ag0004nn, HP ENVY x360 - 13-ag0004nw, HP ENVY x360 - 13-ag0004nx, HP ENVY x360 - 13-ag0004ur, HP ENVY x360 - 13-ag0005au, HP ENVY x360 - 13-ag0005ng, HP ENVY x360 - 13-ag0005nl, HP ENVY x360 - 13-ag0005nn, HP ENVY x360 - 13-ag0005np, HP ENVY x360 - 13-ag0005nv, HP ENVY x360 - 13-ag0005nw, HP ENVY x360 - 13-ag0005nx, HP ENVY x360 - 13-ag0005ur, HP ENVY x360 - 13-ag0006au, HP ENVY x360 - 13-ag0006nc, HP ENVY x360 - 13-ag0006nf, HP ENVY x360 - 13-ag0006nl, HP ENVY x360 - 13-ag0006nw, HP ENVY x360 - 13-ag0006ur, HP ENVY x360 - 13-ag0007au, HP ENVY x360 - 13-ag0007ca, HP ENVY x360 - 13-ag0007nf, HP ENVY x360 - 13-ag0007ni, HP ENVY x360 - 13-ag0007ur, HP ENVY x360 - 13-ag0008au, HP ENVY x360 - 13-ag0008nf, HP ENVY x360 - 13-ag0009au, HP ENVY x360 - 13-ag0009nb, HP ENVY x360 - 13-ag0009nf, HP ENVY x360 - 13-ag0009ng, HP ENVY x360 - 13-ag0009nl, HP ENVY x360 - 13-ag0010au, HP ENVY x360 - 13-ag0010ca, HP ENVY x360 - 13-ag0010nc, HP ENVY x360 - 13-ag0010ur, HP ENVY x360 - 13-ag0011au, HP ENVY x360 - 13-ag0011nf, HP ENVY x360 - 13-ag0011nn, HP ENVY x360 - 13-ag0011ur, HP ENVY x360 - 13-ag0012au, HP ENVY x360 - 13-ag0012ur, HP ENVY x360 - 13-ag0013au, HP ENVY x360 - 13-ag0013nf, HP ENVY x360 - 13-ag0013ur, HP ENVY x360 - 13-ag0014au, HP ENVY x360 - 13-ag0014ur, HP ENVY x360 - 13-ag0015au, HP ENVY x360 - 13-ag0015ur, HP ENVY x360 - 13-ag0016au, HP ENVY x360 - 13-ag0016nb, HP ENVY x360 - 13-ag0016nn, HP ENVY x360 - 13-ag0016ur, HP ENVY x360 - 13-ag0017au, HP ENVY x360 - 13-ag0017nn, HP ENVY x360 - 13-ag0017ur, HP ENVY x360 - 13-ag0018au, HP ENVY x360 - 13-ag0018nn, HP ENVY x360 - 13-ag0018ur, HP ENVY x360 - 13-ag0019au, HP ENVY x360 - 13-ag0019nn, HP ENVY x360 - 13-ag0019ur, HP ENVY x360 - 13-ag0020au, HP ENVY x360 - 13-ag0020nn, HP ENVY x360 - 13-ag0020ur, HP ENVY x360 - 13-ag0021au, HP ENVY x360 - 13-ag0021nn, HP ENVY x360 - 13-ag0021ur, HP ENVY x360 - 13-ag0022au, HP ENVY x360 - 13-ag0022ur, HP ENVY x360 - 13-ag0023au, HP ENVY x360 - 13-ag0023ur, HP ENVY x360 - 13-ag0024au, HP ENVY x360 - 13-ag0024nn, HP ENVY x360 - 13-ag0024ur, HP ENVY x360 - 13-ag0025au, HP ENVY x360 - 13-ag0025ur, HP ENVY x360 - 13-ag0026au, HP ENVY x360 - 13-ag0026ur, HP ENVY x360 - 13-ag0027au, HP ENVY x360 - 13-ag0027ur, HP ENVY x360 - 13-ag0028au, HP ENVY x360 - 13-ag0028ur, HP ENVY x360 - 13-ag0029au, HP ENVY x360 - 13-ag0029ur, HP ENVY x360 - 13-ag0030au, HP ENVY x360 - 13-ag0031au, HP ENVY x360 - 13-ag0032au, HP ENVY x360 - 13-ag0033au, HP ENVY x360 - 13-ag0034au, HP ENVY x360 - 13-ag0035au, HP ENVY x360 - 13-ag0036au, HP ENVY x360 - 13-ag0037au, HP ENVY x360 - 13-ag0038au, HP ENVY x360 - 13-ag0039au, HP ENVY x360 - 13-ag0040au, HP ENVY x360 - 13-ag0041au, HP ENVY x360 - 13-ag0051la, HP ENVY x360 - 13-ag0052la, HP ENVY x360 - 13-ag0053la, HP ENVY x360 - 13-ag0140nd, HP ENVY x360 - 13-ag0300nz, HP ENVY x360 - 13-ag0301ng, HP ENVY x360 - 13-ag0304ng, HP ENVY x360 - 13-ag0305ng, HP ENVY x360 - 13-ag0500nd, HP ENVY x360 - 13-ag0502na, HP ENVY x360 - 13-ag0502sa, HP ENVY x360 - 13-ag0503na, HP ENVY x360 - 13-ag0590nd, HP ENVY x360 - 13-ag0600ng, HP ENVY x360 - 13-ag0600nz0, HP ENVY x360 - 13-ag0601ng, HP ENVY x360 - 13-ag0602nz, HP ENVY x360 - 13-ag0605nz, HP ENVY x360 - 13-ag0700ng, HP ENVY x360 - 13-ag0801no, HP ENVY x360 - 13-ag0804no, HP ENVY x360 - 13-ag0807nz, HP ENVY x360 - 13-ag0808no, HP ENVY x360 - 13-ag0900ng, HP ENVY x360 - 13-ag0998na, HP ENVY x360 - 13-ag0999na, HP ENVY x360 - 13-ag0999nf, HP ENVY x360 - 13m-ag0000 CTO, HP ENVY x360 - 13m-ag0001dx, HP ENVY x360 - 13m-ag0002dx, HP ENVY x360 - 13z-ag000 CTO

운영 시스템이 영향을 받음 : 적용 안됨

영향받은 소프트웨어 : 적용 안됨

지원 통신 교차 표준 ID : IA06195634

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

조치
로드 중...

hp-feedback-banner-portlet

조치
로드 중...

hp-country-locator-portlet

조치
로드 중...
국가/지역: Flag 한국

hp-detect-load-my-device-portlet

조치
로드 중...