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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

서류 ID: c06114524

버전: 1

공지: OMEN by HP 15 및 17 노트북 PC - F.46 및 F.48 BIOS의 'System BIOS Failure to Upgrade(시스템 BIOS 업그레이드 실패)' 오류

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

발매 날짜 : 15-Aug-2018

최종 수정일 : 02-Oct-2018

DESCRIPTION
BIOS를 F.46 또는 F.48로 업데이트하지 못하면 다음 오류가 표시됩니다.
System BIOS failure to upgrade(시스템 BIOS 업그레이드 실패)
소프트팩 SP85678(F.46 BIOS) 및 SP88780(F.48 BIOS)에서 BIOS 업데이트 프로세스가 완료되지 않습니다. BIOS 업데이트 프로세스가 비정상적으로 오래 걸린 다음 중지되고 컴퓨터가 다시 시작합니다. 컴퓨터가 다시 시작한 후 BIOS가 업데이트되지 않습니다.

범위
이 문서의 내용은 다음 구성에 적용됩니다.
응용 프로그램/드라이버:
  • SP85678 - HP 노트북 시스템 BIOS 업데이트(Intel 프로세서) F.46
  • SP88780 - HP 노트북 시스템 BIOS 업데이트(Intel 프로세서) F.48
컴퓨터:
  • OMEN by HP 15-ax100xx CTO 노트북 PC 시리즈
  • OMEN by HP 15-ax100xx 노트북 PC 시리즈
  • OMEN by HP 17-w100xx CTO 노트북 PC 시리즈
  • OMEN by HP 17-w100xx 노트북 PC 시리즈
  • OMEN by HP 17-w100xxx 노트북 PC 시리즈
  • OMEN by HP 17t-w100xx CTO 노트북 PC 시리즈
운영 체제:
  • Microsoft Windows 10 RS2(버전 1703)
  • Microsoft Windows 10 RS4(버전 1803)
해결
다음 소프트팩을 다운로드하고 설치하여 BIOS를 업데이트하면 이 문제를 해결할 수 있습니다.
소프트팩 설명
릴리스 정보
소프트팩 다운로드
HP 노트북 시스템 BIOS 업데이트(Intel 프로세서)
버전: F.49
개정: A
참고: 이 소프트웨어의 최신 버전이 지원될 수 있습니다. 더 새로운 버전을 확인할 수 있는 위치: http://www.hp.com/drivers

Hardware platforms affected : OMEN by HP - 17-w100 CTO, OMEN by HP - 17-w100nc, OMEN by HP - 17-w100ne, OMEN by HP - 17-w100nf (ENERGY STAR), OMEN by HP - 17-w100ng, OMEN by HP - 17-w100nia, OMEN by HP - 17-w100nk (ENERGY STAR), OMEN by HP - 17-w100nm, OMEN by HP - 17-w100no, OMEN by HP - 17-w100nt (ENERGY STAR), OMEN by HP - 17-w100nu, OMEN by HP - 17-w100nv (ENERGY STAR), OMEN by HP - 17-w100nx, OMEN by HP - 17-w100ur, OMEN by HP - 17-w101la, OMEN by HP - 17-w101na, OMEN by HP - 17-w101nf (ENERGY STAR), OMEN by HP - 17-w101ng (ENERGY STAR), OMEN by HP - 17-w101nh, OMEN by HP - 17-w101nm, OMEN by HP - 17-w101no, OMEN by HP - 17-w101np, OMEN by HP - 17-w101ns (ENERGY STAR), OMEN by HP - 17-w101nx, OMEN by HP - 17-w101tx, OMEN by HP - 17-w101ur, OMEN by HP - 17-w102na, OMEN by HP - 17-w102nf (ENERGY STAR), OMEN by HP - 17-w102ng (ENERGY STAR), OMEN by HP - 17-w102nl, OMEN by HP - 17-w102no, OMEN by HP - 17-w102ns (ENERGY STAR), OMEN by HP - 17-w102nt, OMEN by HP - 17-w102nv (ENERGY STAR), OMEN by HP - 17-w102tx, OMEN by HP - 17-w102ur, OMEN by HP - 17-w103nf (ENERGY STAR), OMEN by HP - 17-w103ng (ENERGY STAR), OMEN by HP - 17-w103nm, OMEN by HP - 17-w103no, OMEN by HP - 17-w103np, OMEN by HP - 17-w103ns (ENERGY STAR), OMEN by HP - 17-w103nu, OMEN by HP - 17-w103tx, OMEN by HP - 17-w103ur, OMEN by HP - 17-w104na, OMEN by HP - 17-w104nf (ENERGY STAR), OMEN by HP - 17-w104ng (ENERGY STAR), OMEN by HP - 17-w104nm, OMEN by HP - 17-w104no, OMEN by HP - 17-w104np, OMEN by HP - 17-w104ns (ENERGY STAR), OMEN by HP - 17-w104tx, OMEN by HP - 17-w105nf (ENERGY STAR), OMEN by HP - 17-w105no, OMEN by HP - 17-w105tx, OMEN by HP - 17-w105ur, OMEN by HP - 17-w106na, OMEN by HP - 17-w106nf, OMEN by HP - 17-w106ng (ENERGY STAR), OMEN by HP - 17-w106no, OMEN by HP - 17-w106tx, OMEN by HP - 17-w106ur, OMEN by HP - 17-w107na, OMEN by HP - 17-w107ng (ENERGY STAR), OMEN by HP - 17-w107tx, OMEN by HP - 17-w107ur, OMEN by HP - 17-w108ng (ENERGY STAR), OMEN by HP - 17-w108tx, OMEN by HP - 17-w108ur, OMEN by HP - 17-w109ng (ENERGY STAR), OMEN by HP - 17-w109tx, OMEN by HP - 17-w109ur, OMEN by HP - 17-w110na, OMEN by HP - 17-w110nd, OMEN by HP - 17-w110ng (ENERGY STAR), OMEN by HP - 17-w110nl, OMEN by HP - 17-w110tx, OMEN by HP - 17-w110ur, OMEN by HP - 17-w111na, OMEN by HP - 17-w111nb, OMEN by HP - 17-w111ng, OMEN by HP - 17-w111nl (ENERGY STAR), OMEN by HP - 17-w111tx, OMEN by HP - 17-w112ng, OMEN by HP - 17-w112tx, OMEN by HP - 17-w113tx, OMEN by HP - 17-w114nb, OMEN by HP - 17-w114nz, OMEN by HP - 17-w114tx, OMEN by HP - 17-w115tx, OMEN by HP - 17-w116tx, OMEN by HP - 17-w117tx, OMEN by HP - 17-w118tx, OMEN by HP - 17-w119tx, OMEN by HP - 17-w120tx, OMEN by HP - 17-w121nd, OMEN by HP - 17-w121tx, OMEN by HP - 17-w122tx, OMEN by HP - 17-w123tx, OMEN by HP - 17-w124tx, OMEN by HP - 17-w125tx, OMEN by HP - 17-w126tx, OMEN by HP - 17-w127tx, OMEN by HP - 17-w128tx, OMEN by HP - 17-w129tx, OMEN by HP - 17-w131ng, OMEN by HP - 17-w132ng, OMEN by HP - 17-w133ng, OMEN by HP - 17-w150nw, OMEN by HP - 17-w151nr, OMEN by HP - 17-w156nz, OMEN by HP - 17-w162nz, OMEN by HP - 17-w163dx, OMEN by HP - 17-w170nw, OMEN by HP - 17-w172nw, OMEN by HP - 17-w183ng, OMEN by HP - 17-w184ng, OMEN by HP - 17-w192nz, OMEN by HP - 17-w196na, OMEN by HP - 17t-w100 CTO, OMEN by HP 15-ax100 Laptop PC, OMEN by HP 17-w100 Laptop PC, OMEN by HP Laptop - 15-ax100 CTO, OMEN by HP Laptop - 15-ax101tx, OMEN by HP Laptop - 15-ax102tx, OMEN by HP Laptop - 15-ax103tx, OMEN by HP- 17-w102nu

운영 시스템이 영향을 받음 : 적용 안됨

영향받은 소프트웨어 : 적용 안됨

지원 통신 교차 표준 ID : IA06111256

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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