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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

서류 ID: c02846010

버전: 1

HP Notebook PCs - Applying a Windows 7 Professional (64-bit) Ghost Image Fails

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

발매 날짜 : 23-May-2011

최종 수정일 : 30-May-2011

DESCRIPTION
이 문서는 Microsoft Windows XP Professional SP3가 설치된 HP 노트북 PC에 적용됩니다.
When trying to apply a Windows 7 Professional (64-bit) image from DVD on to a notebook with 8 GB of memory and a 180 GB Solid State Drive (SSD), the process fails at the Ghost x64 screen. 드라이브 정보는 화면 맨 위에 나타납니다.

범위
HP 엘리트북 8540w 모바일 워크스테이션
해결
This issue occurs because of an incompatibility between the 64-bit version of Symantec Ghost and the combined 8 GB of memory and 180 GB SSD in the notebook.
이 문제를 해결하려면 다음을 수행합니다.
  1. Uninstall the ghost64.exe application.
  2. Install the ghost32.exe application.
  3. Apply the Windows 7 Professional (64-bit) image from the DVD onto the notebook.

Hardware platforms affected : HP EliteBook 8540w Mobile Workstation

운영 시스템이 영향을 받음 : Microsoft Windows 7 Professional (64-bit)(Standard HP Product)

영향받은 소프트웨어 : 적용 안됨

지원 통신 교차 표준 ID : IA02796462

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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