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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

서류 ID: c02794321

버전: 1

HP 노트북 PC - Microsoft Windows가 USB2.0 Disk-on-Key를 감지하지 못함

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

발매 날짜 : 18-Apr-2011

최종 수정일 : 03-May-2011

DESCRIPTION
USB2.0 Disk-On-Key를 USB3.0 포트에 연결할 때 Microsoft Windows 운영 체제가 USB2.0 Disk-on-Key를 감지하지 못합니다. 이 문제는 USB 최대 속도 모드로 실행 중인 이전 USB2.0 DOK 모델에서만 발생합니다. 이 문제는 고속 모드로 실행되는 최신 USB2.0 DOK 모델에서는 발생하지 않습니다.
또한 장치의 소프트웨어가 제대로 설치되지 않았음을 나타내는 오류 메시지가 나타납니다.

범위
HP 엘리트북 8460p 노트북 PC
HP 엘리트북 8560p 노트북 PC
해결
이 문제를 해결하려면 USB2.0 DOK 장치를 분리하고 다시 연결하십시오.

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC

운영 시스템이 영향을 받음 : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (32-bit) with Downgrade English OS(Standard HP Product) Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit)(Standard HP Product) Microsoft Windows Vista Business (64-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Starter (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP Microsoft Windows XP 64-Bit Edition(Standard HP Product) Microsoft Windows XP Advanced Server Media(Standard HP Product) Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product) Microsoft Windows XP Tablet PC Edition(Standard HP Product) Microsoft Windows Xpe(Standard HP Product)

영향받은 소프트웨어 : 적용 안됨

지원 통신 교차 표준 ID : IA02777998

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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