HP カスタマー・ケア - ナレッジベース

hp-contact-secondary-navigation-portlet

アクション
ロード中...

hp-share-print-widget-portlet

アクション
ロード中...

hp-concentra-wrapper-portlet

アクション
ロード中...

SUPPORT COMMUNICATION- カスタマーアドバイザリ

ドキュメントID: c06183018

バージョン: 1

OMEN by HP 15 ノートブック コンピューター - ゲームのプレイ中に「W」キーが動作しなくなる、または断続的にしか動作しなくなることがある

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

リリース日 : 08-Nov-2018

最終更新日 : 15-Nov-2018

DESCRIPTION
キーボードの「 W」キーが動作しなくなる、または断続的にしか動作しなくなることがあります。 この問題はゲームのプレイ中に発生します。

範囲
このドキュメントの情報は、以下を対象とします。
コンピューター:
  • OMEN by HP 15-dc0000 ノートブック PC CTO シリーズ
  • OMEN by HP 15-dc0000xx ノートブック PC シリーズ
  • OMEN by HP 15-dc0000xxx ノートブック PC シリーズ
オペレーティングシステム:
  • Microsoft Windows 10 RS4 (バージョン 1803)
解決方法
この問題を解決するには、下記の SoftPaq をダウンロードしてインストールし、ファームウェアをアップデートします。
Softpaq の説明
リリースノート
SoftPaq のダウンロード
HP ファームウェア パック(インテル プロセッサ)
バージョン: F.06
リビジョン: A

Hardware platforms affected : OMEN by HP - 15-dc0000 CTO, OMEN by HP - 15-dc0000nb, OMEN by HP - 15-dc0000nd, OMEN by HP - 15-dc0000nf, OMEN by HP - 15-dc0000nh, OMEN by HP - 15-dc0000nia, OMEN by HP - 15-dc0000nj, OMEN by HP - 15-dc0000nk, OMEN by HP - 15-dc0000no, OMEN by HP - 15-dc0000ns, OMEN by HP - 15-dc0000nw, OMEN by HP - 15-dc0000nx, OMEN by HP - 15-dc0000tx, OMEN by HP - 15-dc0000ur, OMEN by HP - 15-dc0001la, OMEN by HP - 15-dc0001na, OMEN by HP - 15-dc0001nb, OMEN by HP - 15-dc0001nf, OMEN by HP - 15-dc0001ng, OMEN by HP - 15-dc0001nh, OMEN by HP - 15-dc0001nk, OMEN by HP - 15-dc0001nl, OMEN by HP - 15-dc0001no, OMEN by HP - 15-dc0001nt, OMEN by HP - 15-dc0001nx, OMEN by HP - 15-dc0001tx, OMEN by HP - 15-dc0001ur, OMEN by HP - 15-dc0002la, OMEN by HP - 15-dc0002nc, OMEN by HP - 15-dc0002nf, OMEN by HP - 15-dc0002ng, OMEN by HP - 15-dc0002nj, OMEN by HP - 15-dc0002nk, OMEN by HP - 15-dc0002nl, OMEN by HP - 15-dc0002nq, OMEN by HP - 15-dc0002ns, OMEN by HP - 15-dc0002nt, OMEN by HP - 15-dc0002tx, OMEN by HP - 15-dc0002ur, OMEN by HP - 15-dc0003la, OMEN by HP - 15-dc0003na, OMEN by HP - 15-dc0003nc, OMEN by HP - 15-dc0003nd, OMEN by HP - 15-dc0003nf, OMEN by HP - 15-dc0003ng, OMEN by HP - 15-dc0003nk, OMEN by HP - 15-dc0003no, OMEN by HP - 15-dc0003np, OMEN by HP - 15-dc0003nt, OMEN by HP - 15-dc0003nx, OMEN by HP - 15-dc0003tx, OMEN by HP - 15-dc0003ur, OMEN by HP - 15-dc0004la, OMEN by HP - 15-dc0004nf, OMEN by HP - 15-dc0004ng, OMEN by HP - 15-dc0004nj, OMEN by HP - 15-dc0004nk, OMEN by HP - 15-dc0004np, OMEN by HP - 15-dc0004nq, OMEN by HP - 15-dc0004ns, OMEN by HP - 15-dc0004nt, OMEN by HP - 15-dc0004tx, OMEN by HP - 15-dc0004ur, OMEN by HP - 15-dc0005la, OMEN by HP - 15-dc0005ne, OMEN by HP - 15-dc0005ng, OMEN by HP - 15-dc0005nk, OMEN by HP - 15-dc0005nm, OMEN by HP - 15-dc0005no, OMEN by HP - 15-dc0005ns, OMEN by HP - 15-dc0005nt, OMEN by HP - 15-dc0005nv, OMEN by HP - 15-dc0005nw, OMEN by HP - 15-dc0005tx, OMEN by HP - 15-dc0005ur, OMEN by HP - 15-dc0006la, OMEN by HP - 15-dc0006ng, OMEN by HP - 15-dc0006nia, OMEN by HP - 15-dc0006nk, OMEN by HP - 15-dc0006nm, OMEN by HP - 15-dc0006no, OMEN by HP - 15-dc0006np, OMEN by HP - 15-dc0006nq, OMEN by HP - 15-dc0006nt, OMEN by HP - 15-dc0006nv, OMEN by HP - 15-dc0006nw, OMEN by HP - 15-dc0006tx, OMEN by HP - 15-dc0006ur, OMEN by HP - 15-dc0007la, OMEN by HP - 15-dc0007nf, OMEN by HP - 15-dc0007nk, OMEN by HP - 15-dc0007nl, OMEN by HP - 15-dc0007nm, OMEN by HP - 15-dc0007no, OMEN by HP - 15-dc0007ns, OMEN by HP - 15-dc0007nt, OMEN by HP - 15-dc0007nw, OMEN by HP - 15-dc0007tx, OMEN by HP - 15-dc0007ur, OMEN by HP - 15-dc0008la, OMEN by HP - 15-dc0008ne, OMEN by HP - 15-dc0008ng, OMEN by HP - 15-dc0008nm, OMEN by HP - 15-dc0008no, OMEN by HP - 15-dc0008nq, OMEN by HP - 15-dc0008nt, OMEN by HP - 15-dc0008nw, OMEN by HP - 15-dc0008tx, OMEN by HP - 15-dc0008ur, OMEN by HP - 15-dc0009nc, OMEN by HP - 15-dc0009nf, OMEN by HP - 15-dc0009nk, OMEN by HP - 15-dc0009nm, OMEN by HP - 15-dc0009no, OMEN by HP - 15-dc0009nq, OMEN by HP - 15-dc0009ns, OMEN by HP - 15-dc0009nt, OMEN by HP - 15-dc0009nw, OMEN by HP - 15-dc0009tx, OMEN by HP - 15-dc0009ur, OMEN by HP - 15-dc0010ca, OMEN by HP - 15-dc0010nb, OMEN by HP - 15-dc0010nf, OMEN by HP - 15-dc0010ng, OMEN by HP - 15-dc0010nm, OMEN by HP - 15-dc0010no, OMEN by HP - 15-dc0010nq, OMEN by HP - 15-dc0010nr, OMEN by HP - 15-dc0010ns, OMEN by HP - 15-dc0010nt, OMEN by HP - 15-dc0010nw, OMEN by HP - 15-dc0010tx, OMEN by HP - 15-dc0010ur, OMEN by HP - 15-dc0011nf, OMEN by HP - 15-dc0011nm, OMEN by HP - 15-dc0011no, OMEN by HP - 15-dc0011nq, OMEN by HP - 15-dc0011nv, OMEN by HP - 15-dc0011nw, OMEN by HP - 15-dc0011tx, OMEN by HP - 15-dc0011ur, OMEN by HP - 15-dc0012nm, OMEN by HP - 15-dc0012no, OMEN by HP - 15-dc0012np, OMEN by HP - 15-dc0012ns, OMEN by HP - 15-dc0012nv, OMEN by HP - 15-dc0012nw, OMEN by HP - 15-dc0012tx, OMEN by HP - 15-dc0012ur, OMEN by HP - 15-dc0013nf, OMEN by HP - 15-dc0013nm, OMEN by HP - 15-dc0013no, OMEN by HP - 15-dc0013np, OMEN by HP - 15-dc0013nq, OMEN by HP - 15-dc0013ns, OMEN by HP - 15-dc0013nw, OMEN by HP - 15-dc0013tx, OMEN by HP - 15-dc0013ur, OMEN by HP - 15-dc0014nc, OMEN by HP - 15-dc0014nf, OMEN by HP - 15-dc0014nl, OMEN by HP - 15-dc0014nm, OMEN by HP - 15-dc0014no, OMEN by HP - 15-dc0014np, OMEN by HP - 15-dc0014nq, OMEN by HP - 15-dc0014ns, OMEN by HP - 15-dc0014nv, OMEN by HP - 15-dc0014nw, OMEN by HP - 15-dc0014tx, OMEN by HP - 15-dc0014ur, OMEN by HP - 15-dc0015nc, OMEN by HP - 15-dc0015nf, OMEN by HP - 15-dc0015ng, OMEN by HP - 15-dc0015nm, OMEN by HP - 15-dc0015no, OMEN by HP - 15-dc0015np, OMEN by HP - 15-dc0015nq, OMEN by HP - 15-dc0015ns, OMEN by HP - 15-dc0015nv, OMEN by HP - 15-dc0015nw, OMEN by HP - 15-dc0015tx, OMEN by HP - 15-dc0015ur, OMEN by HP - 15-dc0016nc, OMEN by HP - 15-dc0016nf, OMEN by HP - 15-dc0016nm, OMEN by HP - 15-dc0016np, OMEN by HP - 15-dc0016ns, OMEN by HP - 15-dc0016nw, OMEN by HP - 15-dc0016tx, OMEN by HP - 15-dc0016ur, OMEN by HP - 15-dc0017nm, OMEN by HP - 15-dc0017np, OMEN by HP - 15-dc0017ns, OMEN by HP - 15-dc0017nw, OMEN by HP - 15-dc0017tx, OMEN by HP - 15-dc0017ur, OMEN by HP - 15-dc0018nc, OMEN by HP - 15-dc0018nf, OMEN by HP - 15-dc0018nm, OMEN by HP - 15-dc0018np, OMEN by HP - 15-dc0018nq, OMEN by HP - 15-dc0018ns, OMEN by HP - 15-dc0018tx, OMEN by HP - 15-dc0018ur, OMEN by HP - 15-dc0019nf, OMEN by HP - 15-dc0019nm, OMEN by HP - 15-dc0019np, OMEN by HP - 15-dc0019nq, OMEN by HP - 15-dc0019ns, OMEN by HP - 15-dc0019tx, OMEN by HP - 15-dc0019ur, OMEN by HP - 15-dc0020ca, OMEN by HP - 15-dc0020nf, OMEN by HP - 15-dc0020nm, OMEN by HP - 15-dc0020np, OMEN by HP - 15-dc0020nr, OMEN by HP - 15-dc0020tx, OMEN by HP - 15-dc0020ur, OMEN by HP - 15-dc0021nf, OMEN by HP - 15-dc0021nl, OMEN by HP - 15-dc0021nm, OMEN by HP - 15-dc0021np, OMEN by HP - 15-dc0021tx, OMEN by HP - 15-dc0021ur, OMEN by HP - 15-dc0022na, OMEN by HP - 15-dc0022nf, OMEN by HP - 15-dc0022nl, OMEN by HP - 15-dc0022nm, OMEN by HP - 15-dc0022np, OMEN by HP - 15-dc0022ns, OMEN by HP - 15-dc0022nv, OMEN by HP - 15-dc0022tx, OMEN by HP - 15-dc0022ur, OMEN by HP - 15-dc0023nf, OMEN by HP - 15-dc0023nl, OMEN by HP - 15-dc0023nm, OMEN by HP - 15-dc0023np, OMEN by HP - 15-dc0023tx, OMEN by HP - 15-dc0023ur, OMEN by HP - 15-dc0024cl, OMEN by HP - 15-dc0024nf, OMEN by HP - 15-dc0024nl, OMEN by HP - 15-dc0024nm, OMEN by HP - 15-dc0024nq, OMEN by HP - 15-dc0024tx, OMEN by HP - 15-dc0024ur, OMEN by HP - 15-dc0025ca, OMEN by HP - 15-dc0025nf, OMEN by HP - 15-dc0025nm, OMEN by HP - 15-dc0025tx, OMEN by HP - 15-dc0025ur, OMEN by HP - 15-dc0026nf, OMEN by HP - 15-dc0026nm, OMEN by HP - 15-dc0026ns, OMEN by HP - 15-dc0026tx, OMEN by HP - 15-dc0027nm, OMEN by HP - 15-dc0027ns, OMEN by HP - 15-dc0027tx, OMEN by HP - 15-dc0028nl, OMEN by HP - 15-dc0028nm, OMEN by HP - 15-dc0028ns, OMEN by HP - 15-dc0028tx, OMEN by HP - 15-dc0028ur, OMEN by HP - 15-dc0029na, OMEN by HP - 15-dc0029nf, OMEN by HP - 15-dc0029nm, OMEN by HP - 15-dc0029ns, OMEN by HP - 15-dc0029tx, OMEN by HP - 15-dc0029ur, OMEN by HP - 15-dc0030ca, OMEN by HP - 15-dc0030na, OMEN by HP - 15-dc0030nf, OMEN by HP - 15-dc0030nl, OMEN by HP - 15-dc0030nq, OMEN by HP - 15-dc0030nr, OMEN by HP - 15-dc0030ns, OMEN by HP - 15-dc0030tx, OMEN by HP - 15-dc0030ur, OMEN by HP - 15-dc0031tx, OMEN by HP - 15-dc0032ns, OMEN by HP - 15-dc0032tx, OMEN by HP - 15-dc0032ur, OMEN by HP - 15-dc0033ns, OMEN by HP - 15-dc0033tx, OMEN by HP - 15-dc0033ur, OMEN by HP - 15-dc0034ns, OMEN by HP - 15-dc0034nu, OMEN by HP - 15-dc0034tx, OMEN by HP - 15-dc0035tx, OMEN by HP - 15-dc0035ur, OMEN by HP - 15-dc0036tx, OMEN by HP - 15-dc0036ur, OMEN by HP - 15-dc0037tx, OMEN by HP - 15-dc0037ur, OMEN by HP - 15-dc0038nf, OMEN by HP - 15-dc0038tx, OMEN by HP - 15-dc0038ur, OMEN by HP - 15-dc0039tx, OMEN by HP - 15-dc0039ur, OMEN by HP - 15-dc0040tx, OMEN by HP - 15-dc0040ur, OMEN by HP - 15-dc0041tx, OMEN by HP - 15-dc0041ur, OMEN by HP - 15-dc0042tx, OMEN by HP - 15-dc0042ur, OMEN by HP - 15-dc0043tx, OMEN by HP - 15-dc0043ur, OMEN by HP - 15-dc0044tx, OMEN by HP - 15-dc0044ur, OMEN by HP - 15-dc0045tx, OMEN by HP - 15-dc0045ur, OMEN by HP - 15-dc0046nb, OMEN by HP - 15-dc0046tx, OMEN by HP - 15-dc0046ur, OMEN by HP - 15-dc0047tx, OMEN by HP - 15-dc0047ur, OMEN by HP - 15-dc0048tx, OMEN by HP - 15-dc0048ur, OMEN by HP - 15-dc0049tx, OMEN by HP - 15-dc0050tx, OMEN by HP - 15-dc0051nr, OMEN by HP - 15-dc0051tx, OMEN by HP - 15-dc0052la, OMEN by HP - 15-dc0052nb, OMEN by HP - 15-dc0052nr, OMEN by HP - 15-dc0052tx, OMEN by HP - 15-dc0053la, OMEN by HP - 15-dc0053nb, OMEN by HP - 15-dc0053tx, OMEN by HP - 15-dc0054tx, OMEN by HP - 15-dc0055tx, OMEN by HP - 15-dc0056la, OMEN by HP - 15-dc0056tx, OMEN by HP - 15-dc0057la, OMEN by HP - 15-dc0057tx, OMEN by HP - 15-dc0058nb, OMEN by HP - 15-dc0058tx, OMEN by HP - 15-dc0059nb, OMEN by HP - 15-dc0059tx, OMEN by HP - 15-dc0060tx, OMEN by HP - 15-dc0061tx, OMEN by HP - 15-dc0062tx, OMEN by HP - 15-dc0063tx, OMEN by HP - 15-dc0064tx, OMEN by HP - 15-dc0065tx, OMEN by HP - 15-dc0066nb, OMEN by HP - 15-dc0066tx, OMEN by HP - 15-dc0067tx, OMEN by HP - 15-dc0068tx, OMEN by HP - 15-dc0069tx, OMEN by HP - 15-dc0070tx, OMEN by HP - 15-dc0071tx, OMEN by HP - 15-dc0072tx, OMEN by HP - 15-dc0073tx, OMEN by HP - 15-dc0074tx, OMEN by HP - 15-dc0075tx, OMEN by HP - 15-dc0076tx, OMEN by HP - 15-dc0077tx, OMEN by HP - 15-dc0078tx, OMEN by HP - 15-dc0079tx, OMEN by HP - 15-dc0080tx, OMEN by HP - 15-dc0081tx, OMEN by HP - 15-dc0082tx, OMEN by HP - 15-dc0083tx, OMEN by HP - 15-dc0084nr, OMEN by HP - 15-dc0084tx, OMEN by HP - 15-dc0085nr, OMEN by HP - 15-dc0085nu, OMEN by HP - 15-dc0085tx, OMEN by HP - 15-dc0086nr, OMEN by HP - 15-dc0086nu, OMEN by HP - 15-dc0086tx, OMEN by HP - 15-dc0087nr, OMEN by HP - 15-dc0087nu, OMEN by HP - 15-dc0087tx, OMEN by HP - 15-dc0088nr, OMEN by HP - 15-dc0088nu, OMEN by HP - 15-dc0088tx, OMEN by HP - 15-dc0089tx, OMEN by HP - 15-dc0090tx, OMEN by HP - 15-dc0091cl, OMEN by HP - 15-dc0091tx, OMEN by HP - 15-dc0092tx, OMEN by HP - 15-dc0093tx, OMEN by HP - 15-dc0094tx, OMEN by HP - 15-dc0095tx, OMEN by HP - 15-dc0096nd, OMEN by HP - 15-dc0096nr, OMEN by HP - 15-dc0096tx, OMEN by HP - 15-dc0097nb, OMEN by HP - 15-dc0097tx, OMEN by HP - 15-dc0098nb, OMEN by HP - 15-dc0098tx, OMEN by HP - 15-dc0099tx, OMEN by HP - 15-dc0100tx, OMEN by HP - 15-dc0101nb, OMEN by HP - 15-dc0101tx, OMEN by HP - 15-dc0102tx, OMEN by HP - 15-dc0103tx, OMEN by HP - 15-dc0104tx, OMEN by HP - 15-dc0105tx, OMEN by HP - 15-dc0106tx, OMEN by HP - 15-dc0107tx, OMEN by HP - 15-dc0108nb, OMEN by HP - 15-dc0108tx, OMEN by HP - 15-dc0109nb, OMEN by HP - 15-dc0109tx, OMEN by HP - 15-dc0110nb, OMEN by HP - 15-dc0110tx, OMEN by HP - 15-dc0111nb, OMEN by HP - 15-dc0111tx, OMEN by HP - 15-dc0112nb, OMEN by HP - 15-dc0112tx, OMEN by HP - 15-dc0113tx, OMEN by HP - 15-dc0114tx, OMEN by HP - 15-dc0115tx, OMEN by HP - 15-dc0116tx, OMEN by HP - 15-dc0117tx, OMEN by HP - 15-dc0118tx, OMEN by HP - 15-dc0119tx, OMEN by HP - 15-dc0120tx, OMEN by HP - 15-dc0121tx, OMEN by HP - 15-dc0122tx, OMEN by HP - 15-dc0123tx, OMEN by HP - 15-dc0124tx, OMEN by HP - 15-dc0125tx, OMEN by HP - 15-dc0126tx, OMEN by HP - 15-dc0127tx, OMEN by HP - 15-dc0128tx, OMEN by HP - 15-dc0129tx, OMEN by HP - 15-dc0130tx, OMEN by HP - 15-dc0131tx, OMEN by HP - 15-dc0132tx, OMEN by HP - 15-dc0200ng, OMEN by HP - 15-dc0201ng, OMEN by HP - 15-dc0250nz, OMEN by HP - 15-dc0300ng, OMEN by HP - 15-dc0301ng, OMEN by HP - 15-dc0304ng, OMEN by HP - 15-dc0450nz, OMEN by HP - 15-dc0501na, OMEN by HP - 15-dc0507na, OMEN by HP - 15-dc0508na, OMEN by HP - 15-dc0522na, OMEN by HP - 15-dc0597nd, OMEN by HP - 15-dc0598nd, OMEN by HP - 15-dc0599nd, OMEN by HP - 15-dc0605nz, OMEN by HP - 15-dc0700ng, OMEN by HP - 15-dc0704nz, OMEN by HP - 15-dc0796nz, OMEN by HP - 15-dc0799no, OMEN by HP - 15-dc0800ng, OMEN by HP - 15-dc0803no, OMEN by HP - 15-dc0804no, OMEN by HP - 15-dc0805no, OMEN by HP - 15-dc0850nd, OMEN by HP - 15-dc0850nz, OMEN by HP - 15-dc0900nz, OMEN by HP - 15-dc0975nd, OMEN by HP - 15-dc0977nd, OMEN by HP - 15-dc0980nd, OMEN by HP - 15-dc0982nd, OMEN by HP - 15-dc0998ne, OMEN by HP - 15-dc0998nf, OMEN by HP - 15-dc0999ne, OMEN by HP - 15-dc0999nf, OMEN by HP - 15t-dc000 CTO, OMEN by HP 15-dc0000 Laptop PC

影響を受けるオペレーティングシステム : 使用できません

影響を受けるソフトウェア : 使用できません

サポートコミュニケーションクロスリファレンスID : IA06175839

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


国/地域: Flag 日本

hp-detect-load-my-device-portlet

アクション
ロード中...