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SUPPORT COMMUNICATION- カスタマー アドバイザリ

ドキュメントID: c06114515

バージョン: 1

HP製コンピューター - 一部のコンピューターでWindowsが自動的にライセンス認証されない

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

リリース日 : 15-Aug-2018

最終更新日 : 04-Oct-2018

DESCRIPTION
Windowsが自動的にライセンス認証されません。
最初にコンピューターを起動した後、Windowsが自動的にライセンス認証されます (インターネット接続がある場合)。 ただし、一部のコンピューターではライセンス認証されない場合があります。 この場合、一定の時間が経過した後に、Windowsがライセンス認証されていないことを通知します。設定 ( [設定] > [更新とセキュリティ] > [ライセンス認証]) を確認すると、ライセンス認証がされておらず、 [トラブルシューティング] ボタンが表示されています。

範囲
このドキュメントの情報は、以下を対象とします。
コンピューター:
  • HP 200 G1 Microtower PC
  • HP 280 G3 Microtower PC
  • HP 280 G3 PCI Microtower PC
  • HP 280 Pro G3 Microtower PC
  • HP 282 Pro G3 Microtower PC
  • HP 288 Pro G3 Microtower PC
  • HP 290 G1 Microtower PC
  • HP 340 G4ノートブックPC
  • HP 346 G4ノートブックPC
  • HP 348 G4ノートブックPC
  • HP Collaboration PC G3
  • HP Desktop Pro Microtower Business PC
  • HP Elite x2 1013 G3タブレット
  • HP Elite x2 1013 G3タブレット (キーボード付属)
  • HP EliteDesk 705 35W G4デスクトップMini PC
  • HP EliteDesk 705 65W G4デスクトップMini PC
  • HP EliteDesk 705 G3デスクトップMini PC
  • HP EliteDesk 705 G3 Microtower PC
  • HP EliteDesk 705 G3 Small Form Factor PC
  • HP EliteDesk 705 G4 Microtower PC
  • HP EliteDesk 705 G4 Small Form Factor PC
  • HP EliteDesk 705 G4ワークステーションEdition
  • HP EliteDesk 800 35W G3デスクトップMini PC
  • HP EliteDesk 800 65W G3デスクトップMini PC
  • HP EliteDesk 800 G3 Small Form Factor PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteDesk 880 G3 Tower PC
  • HP EliteOne 800 G4 23.8インチHealthcare Edition All-in-One Business PC
  • HP EliteOne 800 G4 23.8インチNon-Touch All-in-One PC
  • HP EliteOne 800 G4 23.8インチNon-Touch GPU All-in-One PC
  • HP EliteOne 800 G4 23.8インチTouch All-in-One PC
  • HP EliteOne 800 G4 23.8インチTouch GPU All-in-One PC
  • HP Omni 100
  • HP ProDesk 400 G3デスクトップMini PC
  • HP ProDesk 400 G4 Microtower PC
  • HP ProDesk 400 G4 Small Form Factor PC
  • HP ProDesk 400 G5 Small Form Factor PC
  • HP ProDesk 480 G4 Microtower PC
  • HP ProDesk 600 G3デスクトップMini PC
  • HP ProDesk 600 G3 Microtower PC
  • HP ProDesk 600 G3 Microtower PC (PCIスロット搭載)
  • HP ProDesk 680 G3 Microtower PC
  • HP ProOne 400 G3 20インチNon-Touch All-in-One PC
  • HP ProOne 400 G3 20インチTouch All-in-One PC
  • HP ProOne 400 G4 20インチNon-Touch All-in-One Business PC
  • HP ProOne 400 G4 23.8インチNon-Touch All-in-One Business PC
  • HP ProOne 460 G3 20インチNon-Touch All-in-One PC
  • HP ProOne 480 G3 20インチNon-Touch All-in-One PC
  • HP ProOne 600 G3 21.5インチNon-Touch All-in-One PC
  • HP ProOne 600 G4 21.5インチNon-Touch All-in-One Business PC
  • HP ProOne 600 G4 21.5インチTouch All-in-One Business PC
  • HP Spectre x360 - 15
  • HP Z4 G4ワークステーション
  • HP Z6 G4ワークステーション
  • HP Z8 G4ワークステーション
  • HP Zhan 86 Pro G1 Microtower PC
  • HP Zhan60 G1 21.5インチFHD Non-Touch GPU All-in-One Business PC
  • HP Zhan60 G1 23.8インチFHD Non-Touch GPU All-in-One Business PC
オペレーティングシステム:
  • Microsoft Windows 10 RS4 (バージョン1803)
解決方法
この問題を回避するには、手動でWindowsのライセンス認証をします。
  1. [スタート] > [設定] > [更新とセキュリティ] の順にクリックします。
  2. [ライセンス認証] をクリックします。
  3. [ライセンス認証] の状態をチェックします。 Windowsがライセンス認証されていない場合、 [トラブルシューティング] をクリックし、画面の指示に従ってライセンス認証を完了します。

Microsoftの更新プログラム「KB4284848」をインストールして問題を解決します。 これがインストールされると、Windowsが自動的にライセンス認証されます (認証されていなかった場合)。

Hardware platforms affected : HP 200 G1 Microtower PC, HP 250 G6 Notebook PC, HP 255 G6 Notebook PC, HP 256 G6 Notebook PC, HP 258 G6 Notebook PC, HP 280 G3 Microtower PC, HP 280 G3 Microtower PC (ENERGY STAR), HP 280 G3 PCI Microtower PC, HP 280 Pro G3 Microtower PC, HP 282 Pro G3 Microtower PC, HP 288 Pro G3 Microtower PC, HP 290 G1 Microtower PC, HP 290 G1 Microtower PC (ENERGY STAR), HP 340 G4 Notebook PC, HP 346 G4 Notebook PC, HP 348 G4 Notebook PC, HP Collaboration PC G3, HP Desktop Pro Microtower Business PC, HP Elite x2 1013 G3 Tablet, HP Elite x2 1013 G3 Tablet with Keyboard, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Workstation Edition, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP Omni 100-5000fr Desktop PC, HP Omni 100-5000z CTO Desktop PC, HP Omni 100-5005la Desktop PC, HP Omni 100-5010br Desktop PC, HP Omni 100-5010ch Desktop PC, HP Omni 100-5010cs Desktop PC, HP Omni 100-5010de Desktop PC, HP Omni 100-5010gr Desktop PC, HP Omni 100-5010it Desktop PC, HP Omni 100-5010la Desktop PC, HP Omni 100-5010me Desktop PC, HP Omni 100-5010pl Desktop PC, HP Omni 100-5010uk Desktop PC, HP Omni 100-5011cx Desktop PC, HP Omni 100-5015la Desktop PC, HP Omni 100-5015nl Desktop PC, HP Omni 100-5018cx Desktop PC, HP Omni 100-5018hk Desktop PC, HP Omni 100-5020a Desktop PC, HP Omni 100-5020br Desktop PC, HP Omni 100-5020fr Desktop PC, HP Omni 100-5030sc Desktop PC, HP Omni 100-5030uk Desktop PC, HP Omni 100-5031cn Desktop PC, HP Omni 100-5033cx Desktop PC, HP Omni 100-5037cx Desktop PC, HP Omni 100-5038cn Desktop PC, HP Omni 100-5038hk Desktop PC, HP Omni 100-5050 Desktop PC, HP Omni 100-5052 Desktop PC, HP Omni 100-5058cn Desktop PC, HP Omni 100-5070d Desktop PC, HP Omni 100-5100ch Desktop PC, HP Omni 100-5100cs Desktop PC, HP Omni 100-5100es Desktop PC, HP Omni 100-5100fr Desktop PC, HP Omni 100-5100gr Desktop PC, HP Omni 100-5100in Desktop PC, HP Omni 100-5100it Desktop PC, HP Omni 100-5100ru Desktop PC, HP Omni 100-5100sc Desktop PC, HP Omni 100-5100z CTO Desktop PC, HP Omni 100-5105br Desktop PC, HP Omni 100-5105la Desktop PC, HP Omni 100-5106la Desktop PC, HP Omni 100-5110br Desktop PC, HP Omni 100-5110hu Desktop PC, HP Omni 100-5110la Desktop PC, HP Omni 100-5110ru Desktop PC, HP Omni 100-5110uk Desktop PC, HP Omni 100-5111cx Desktop PC, HP Omni 100-5111la Desktop PC, HP Omni 100-5112cx Desktop PC, HP Omni 100-5113cx Desktop PC, HP Omni 100-5115cx Desktop PC, HP Omni 100-5115la Desktop PC, HP Omni 100-5115nl Desktop PC, HP Omni 100-5116la Desktop PC, HP Omni 100-5118cx Desktop PC, HP Omni 100-5118d Desktop PC, HP Omni 100-5118hk Desktop PC, HP Omni 100-5119cx Desktop PC, HP Omni 100-5120a Desktop PC, HP Omni 100-5120br Desktop PC, HP Omni 100-5120jp Desktop PC, HP Omni 100-5120ru Desktop PC, HP Omni 100-5126cn Desktop PC, HP Omni 100-5128cn Desktop PC, HP Omni 100-5130jp Desktop PC, HP Omni 100-5130ru Desktop PC, HP Omni 100-5130uk Desktop PC, HP Omni 100-5131cn Desktop PC, HP Omni 100-5131cx Desktop PC, HP Omni 100-5132cn Desktop PC, HP Omni 100-5133tw Desktop PC, HP Omni 100-5138cn Desktop PC, HP Omni 100-5138cx Desktop PC, HP Omni 100-5138hk Desktop PC, HP Omni 100-5139cn Desktop PC, HP Omni 100-5139cx Desktop PC, HP Omni 100-5151 Desktop PC, HP Omni 100-5152 Desktop PC, HP Omni 100-5154 Desktop PC, HP Omni 100-5155 Desktop PC, HP Omni 100-5157 Desktop PC, HP Omni 100-5158 Desktop PC, HP Omni 100-5158cn Desktop PC, HP Omni 100-5160l Desktop PC, HP Omni 100-5200z CTO Desktop PC, HP Omni 100-5205la Desktop PC, HP Omni 100-5206la Desktop PC, HP Omni 100-5210jp Desktop PC, HP Omni 100-5210la Desktop PC, HP Omni 100-5211la Desktop PC, HP Omni 100-5212la Desktop PC, HP Omni 100-5215la Desktop PC, HP Omni 100-5216la Desktop PC, HP Omni 100-5216lat Desktop PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G3 Desktop Mini PC Bundle, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Microtower PC (with PCI slot) (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC (ENERGY STAR), HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP Spectre x360 - 15-ap000na (ENERGY STAR), HP Spectre x360 - 15-ap000nf (ENERGY STAR), HP Spectre x360 - 15-ap000nx (ENERGY STAR), HP Spectre x360 - 15-ap001nf (ENERGY STAR), HP Spectre x360 - 15-ap001nx (ENERGY STAR), HP Spectre x360 - 15-ap002nf (ENERGY STAR), HP Spectre x360 - 15-ap002ng (ENERGY STAR), HP Spectre x360 - 15-ap003nf (ENERGY STAR), HP Spectre x360 - 15-ap003ng, HP Spectre x360 - 15-ap004na (ENERGY STAR), HP Spectre x360 - 15-ap004nf (ENERGY STAR), HP Spectre x360 - 15-ap004ng, HP Spectre x360 - 15-ap005na (ENERGY STAR), HP Spectre x360 - 15-ap005nf (ENERGY STAR), HP Spectre x360 - 15-ap006ng (ENERGY STAR), HP Spectre x360 - 15-ap007na (ENERGY STAR), HP Spectre x360 - 15-ap007nd (ENERGY STAR), HP Spectre x360 - 15-ap010ca (ENERGY STAR), HP Spectre x360 - 15-ap010na (ENERGY STAR), HP Spectre x360 - 15-ap011dx (ENERGY STAR), HP Spectre x360 - 15-ap012dx (ENERGY STAR), HP Spectre x360 - 15-ap012na, HP Spectre x360 - 15-ap018ca (ENERGY STAR), HP Spectre x360 - 15-ap052nr (ENERGY STAR), HP Spectre x360 - 15-ap062nr (ENERGY STAR), HP Spectre x360 - 15-ap063nr, HP Spectre x360 - 15-ap070nz, HP Spectre x360 - 15-ap090nz, HP Spectre x360 - 15t-ap000 CTO (ENERGY STAR), HP Spectre x360 - 15t-ap100 CTO (ENERGY STAR), HP Z4 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation Bundle, HP Z8 G4 Workstation, HP Z8 G4 Workstation, HP Zhan 86 Pro G1 Microtower PC, HP Zhan60 G1 21.5-inch FHD Non-Touch GPU All-in-One Business PC, HP Zhan60 G1 23.8-inch FHD Non-Touch GPU All-in-One Business PC

影響を受けるオペレーティングシステム : 使用できません

影響を受けるソフトウェア : 使用できません

サポートコミュニケーションクロスリファレンスID : IA06111254

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


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