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COMUNICAZIONE DI SUPPORTO- CUSTOMER ADVISORY

ID documento: c06262215

Versione: 1

PC laptop HP 14 - La fotocamera potrebbe smettere di rispondere durante il normale utilizzo

AVVISO:: le informazioni riportate in questo documento, inclusi i prodotti e le versioni software, sono aggiornate alla data del rilascio.Questo documento è soggetto a modifiche senza preavviso.

Data di rilascio : 12-Mar-2019

Ultimo aggiornamento : 12-Mar-2019

DESCRIZIONE
La fotocamera potrebbe smettere di rispondere durante il normale utilizzo. Si riscontrano i seguenti problemi:
  • L'anteprima video smette di rispondere (si blocca) dopo la registrazione di video.
  • Le videochiamate Skype smettono di rispondere (si bloccano).
  • La fotocamera smette di rispondere (si blocca) quando il computer viene connesso e disconnesso da Internet.
  • Quando si chiude l'app della fotocamera, il LED rimane acceso e l'app della fotocamera non può essere riaperta.
Queste situazioni sono dovute a un problema delle dimensioni del buffer dei fotogrammi nel driver della scheda grafica AMD. La fotocamera non risponde quando il buffer dei fotogrammi risulta pieno.

AMBITO DI APPLICAZIONE
Le informazioni contenute nel presente documento si riferiscono a quanto segue:
Software/driver:
  • AMD High-Definition Graphics Driver, versione 18.40.20.04
Computer:
  • PC laptop HP 14-cm0000 series
  • PC laptop HP 14-cm0000 series CTO
  • PC laptop HP 14-dk0000 series
  • PC laptop HP 14s-dk0000 series
  • PC laptop HP 14s-dm0000 series
  • PC laptop HP 14s-dp0000 series
  • PC laptop HP 14g-cx0000 series
  • PC laptop HP 14g-cx0000 series CTO
  • PC laptop HP 14q-cy0000 series
  • PC laptop HP 14q-cy0000 series CTO
  • PC laptop HP 14z-cm000 series CTO
  • PC laptop HP 14z-dk0000 series
Sistemi operativi:
  • Microsoft Windows 10 RS5 (versione 1809)
RISOLUZIONE
Per risolvere il problema, scaricare e installare il seguente SoftPaq per aggiornare il driver della scheda grafica.
Descrizione del SoftPaq
Note sulla versione
Download del SoftPaq
AMD High-Definition Graphics Driver (Windows 10 v1809)
Versione: 25.20.14020.5003
Revisione: C
Nota:
Il driver può essere scaricato anche da Windows Update o HP Support Assistant.

Hardware platforms affected : HP 14-cm0000 Laptop PC, HP 14-dk0000 Laptop PC, HP 14g-cx0000 Laptop PC, HP 14q-cy0000 Laptop PC, HP 14s-dk0000 Laptop PC, HP 14s-dm0000 Laptop PC, HP 14s-dp0000 Laptop PC, HP Notebook - 14-cm0000 CTO, HP Notebook - 14-cm0000au, HP Notebook - 14-cm0000ax, HP Notebook - 14-cm0000ne, HP Notebook - 14-cm0000nf, HP Notebook - 14-cm0000no, HP Notebook - 14-cm0000ur, HP Notebook - 14-cm0001au, HP Notebook - 14-cm0001ax, HP Notebook - 14-cm0001la, HP Notebook - 14-cm0001ne, HP Notebook - 14-cm0001nf, HP Notebook - 14-cm0001ur, HP Notebook - 14-cm0002au, HP Notebook - 14-cm0002ax, HP Notebook - 14-cm0002la, HP Notebook - 14-cm0002na, HP Notebook - 14-cm0002nb, HP Notebook - 14-cm0002nf, HP Notebook - 14-cm0002no, HP Notebook - 14-cm0002ur, HP Notebook - 14-cm0003au, HP Notebook - 14-cm0003ax, HP Notebook - 14-cm0003la, HP Notebook - 14-cm0003no, HP Notebook - 14-cm0003sa, HP Notebook - 14-cm0003ur, HP Notebook - 14-cm0004au, HP Notebook - 14-cm0004ax, HP Notebook - 14-cm0004la, HP Notebook - 14-cm0004nb, HP Notebook - 14-cm0004nf, HP Notebook - 14-cm0004no, HP Notebook - 14-cm0004ur, HP Notebook - 14-cm0005au, HP Notebook - 14-cm0005ax, HP Notebook - 14-cm0005la, HP Notebook - 14-cm0005nb, HP Notebook - 14-cm0005nf, HP Notebook - 14-cm0005no, HP Notebook - 14-cm0005ur, HP Notebook - 14-cm0006au, HP Notebook - 14-cm0006ax, HP Notebook - 14-cm0006la, HP Notebook - 14-cm0006no, HP Notebook - 14-cm0006ur, HP Notebook - 14-cm0007au, HP Notebook - 14-cm0007ax, HP Notebook - 14-cm0007la, HP Notebook - 14-cm0007nf, HP Notebook - 14-cm0007ur, HP Notebook - 14-cm0008au, HP Notebook - 14-cm0008ax, HP Notebook - 14-cm0008la, HP Notebook - 14-cm0008nf, HP Notebook - 14-cm0008no, HP Notebook - 14-cm0008ur, HP Notebook - 14-cm0009au, HP Notebook - 14-cm0009ax, HP Notebook - 14-cm0009ur, HP Notebook - 14-cm0010au, HP Notebook - 14-cm0010ax, HP Notebook - 14-cm0010la, HP Notebook - 14-cm0010nc, HP Notebook - 14-cm0010nf, HP Notebook - 14-cm0010no, HP Notebook - 14-cm0010nr, HP Notebook - 14-cm0010ur, HP Notebook - 14-cm0011au, HP Notebook - 14-cm0011ax, HP Notebook - 14-cm0011la, HP Notebook - 14-cm0011na, HP Notebook - 14-cm0011nf, HP Notebook - 14-cm0011no, HP Notebook - 14-cm0011ur, HP Notebook - 14-cm0012au, HP Notebook - 14-cm0012ax, HP Notebook - 14-cm0012la, HP Notebook - 14-cm0012nc, HP Notebook - 14-cm0012nf, HP Notebook - 14-cm0012no, HP Notebook - 14-cm0012nr, HP Notebook - 14-cm0012ur, HP Notebook - 14-cm0013au, HP Notebook - 14-cm0013ax, HP Notebook - 14-cm0013na, HP Notebook - 14-cm0013nb, HP Notebook - 14-cm0013ur, HP Notebook - 14-cm0014au, HP Notebook - 14-cm0014ax, HP Notebook - 14-cm0014la, HP Notebook - 14-cm0014no, HP Notebook - 14-cm0014ur, HP Notebook - 14-cm0015au, HP Notebook - 14-cm0015ax, HP Notebook - 14-cm0015la, HP Notebook - 14-cm0015ur, HP Notebook - 14-cm0016au, HP Notebook - 14-cm0016la, HP Notebook - 14-cm0016no, HP Notebook - 14-cm0016ur, HP Notebook - 14-cm0017au, HP Notebook - 14-cm0017la, HP Notebook - 14-cm0017no, HP Notebook - 14-cm0017ur, HP Notebook - 14-cm0018au, HP Notebook - 14-cm0018la, HP Notebook - 14-cm0018nb, HP Notebook - 14-cm0018no, HP Notebook - 14-cm0019au, HP Notebook - 14-cm0019no, HP Notebook - 14-cm0020au, HP Notebook - 14-cm0020la, HP Notebook - 14-cm0020no, HP Notebook - 14-cm0021au, HP Notebook - 14-cm0021no, HP Notebook - 14-cm0022au, HP Notebook - 14-cm0022nb, HP Notebook - 14-cm0023au, HP Notebook - 14-cm0023nf, HP Notebook - 14-cm0024au, HP Notebook - 14-cm0024no, HP Notebook - 14-cm0025au, HP Notebook - 14-cm0026au, HP Notebook - 14-cm0026la, HP Notebook - 14-cm0027au, HP Notebook - 14-cm0027la, HP Notebook - 14-cm0028au, HP Notebook - 14-cm0028la, HP Notebook - 14-cm0029au, HP Notebook - 14-cm0029na, HP Notebook - 14-cm0029sa, HP Notebook - 14-cm0030au, HP Notebook - 14-cm0030la, HP Notebook - 14-cm0030na, HP Notebook - 14-cm0030sa, HP Notebook - 14-cm0031au, HP Notebook - 14-cm0032au, HP Notebook - 14-cm0032la, HP Notebook - 14-cm0033au, HP Notebook - 14-cm0034au, HP Notebook - 14-cm0035au, HP Notebook - 14-cm0036au, HP Notebook - 14-cm0037au, HP Notebook - 14-cm0038au, HP Notebook - 14-cm0038la, HP Notebook - 14-cm0039au, HP Notebook - 14-cm0039la, HP Notebook - 14-cm0040au, HP Notebook - 14-cm0040la, HP Notebook - 14-cm0041au, HP Notebook - 14-cm0042au, HP Notebook - 14-cm0043au, HP Notebook - 14-cm0044au, HP Notebook - 14-cm0045au, HP Notebook - 14-cm0045nr, HP Notebook - 14-cm0046au, HP Notebook - 14-cm0047au, HP Notebook - 14-cm0048au, HP Notebook - 14-cm0048nb, HP Notebook - 14-cm0049au, HP Notebook - 14-cm0050au, HP Notebook - 14-cm0051au, HP Notebook - 14-cm0052au, HP Notebook - 14-cm0052nb, HP Notebook - 14-cm0053au, HP Notebook - 14-cm0054au, HP Notebook - 14-cm0054la, HP Notebook - 14-cm0055au, HP Notebook - 14-cm0056au, HP Notebook - 14-cm0056la, HP Notebook - 14-cm0057au, HP Notebook - 14-cm0058au, HP Notebook - 14-cm0059au, HP Notebook - 14-cm0060au, HP Notebook - 14-cm0061au, HP Notebook - 14-cm0062au, HP Notebook - 14-cm0062st, HP Notebook - 14-cm0063au, HP Notebook - 14-cm0064au, HP Notebook - 14-cm0065au, HP Notebook - 14-cm0066au, HP Notebook - 14-cm0066nb, HP Notebook - 14-cm0067au, HP Notebook - 14-cm0068au, HP Notebook - 14-cm0069au, HP Notebook - 14-cm0070au, HP Notebook - 14-cm0071au, HP Notebook - 14-cm0071ur, HP Notebook - 14-cm0072au, HP Notebook - 14-cm0072ur, HP Notebook - 14-cm0073au, HP Notebook - 14-cm0073ur, HP Notebook - 14-cm0074au, HP Notebook - 14-cm0074ur, HP Notebook - 14-cm0075au, HP Notebook - 14-cm0075nr, HP Notebook - 14-cm0075ur, HP Notebook - 14-cm0076au, HP Notebook - 14-cm0076ur, HP Notebook - 14-cm0077au, HP Notebook - 14-cm0078au, HP Notebook - 14-cm0079au, HP Notebook - 14-cm0080au, HP Notebook - 14-cm0081au, HP Notebook - 14-cm0082au, HP Notebook - 14-cm0083au, HP Notebook - 14-cm0084au, HP Notebook - 14-cm0085au, HP Notebook - 14-cm0086au, HP Notebook - 14-cm0087au, HP Notebook - 14-cm0088au, HP Notebook - 14-cm0089au, HP Notebook - 14-cm0090au, HP Notebook - 14-cm0091au, HP Notebook - 14-cm0092au, HP Notebook - 14-cm0093au, HP Notebook - 14-cm0094au, HP Notebook - 14-cm0095au, HP Notebook - 14-cm0096au, HP Notebook - 14-cm0097au, HP Notebook - 14-cm0098au, HP Notebook - 14-cm0099au, HP Notebook - 14-cm0100au, HP Notebook - 14-cm0101au, HP Notebook - 14-cm0102au, HP Notebook - 14-cm0103au, HP Notebook - 14-cm0104au, HP Notebook - 14-cm0105au, HP Notebook - 14-cm0106au, HP Notebook - 14-cm0107au, HP Notebook - 14-cm0108au, HP Notebook - 14-cm0109au, HP Notebook - 14-cm0110au, HP Notebook - 14-cm0111au, HP Notebook - 14-cm0200ng, HP Notebook - 14-cm0202ng, HP Notebook - 14-cm0301ng, HP Notebook - 14-cm0302ng, HP Notebook - 14-cm0303ng, HP Notebook - 14-cm0304ng, HP Notebook - 14-cm0503na, HP Notebook - 14-cm0503sa, HP Notebook - 14-cm0597na, HP Notebook - 14-cm0597sa, HP Notebook - 14-cm0598na, HP Notebook - 14-cm0598sa, HP Notebook - 14-cm0599na, HP Notebook - 14-cm0599sa, HP Notebook - 14-cm0610ng, HP Notebook - 14-cm0799no, HP Notebook - 14-cm0812no, HP Notebook - 14-cm0822no, HP Notebook - 14-cm0903ng, HP Notebook - 14-cm0970nd, HP Notebook - 14-cm0979na, HP Notebook - 14-cm0981na, HP Notebook - 14-cm0983na, HP Notebook - 14-cm0986na, HP Notebook - 14-cm0986sa, HP Notebook - 14-cm0990na, HP Notebook - 14-cm0990sa, HP Notebook - 14-cm0999na, HP Notebook - 14-cm1023la, HP Notebook - 14-cm1024la, HP Notebook - 14-cm1025la, HP Notebook - 14-dk000 CTO, HP Notebook - 14-dk0000nv, HP Notebook - 14-dk0002ng, HP Notebook - 14-dk0004nf, HP Notebook - 14-dk0008ca, HP Notebook - 14-dk0008nf, HP Notebook - 14-dk0008ng, HP Notebook - 14-dk0010nr, HP Notebook - 14-dk0018ca, HP Notebook - 14-dk0022wm, HP Notebook - 14-dk0053od, HP Notebook - 14-dk0075nr, HP Notebook - 14-dk0400ng, HP Notebook - 14-dk0401ng, HP Notebook - 14g-cx0000 CTO, HP Notebook - 14q-cy0000 CTO, HP Notebook - 14q-cy0000au, HP Notebook - 14q-cy0000ax, HP Notebook - 14q-cy0001au, HP Notebook - 14q-cy0001ax, HP Notebook - 14q-cy0002au, HP Notebook - 14s-dk000 CTO, HP Notebook - 14s-dk0000au, HP Notebook - 14s-dk0000ax, HP Notebook - 14s-dk0001au, HP Notebook - 14s-dk0001ax, HP Notebook - 14s-dk0002au, HP Notebook - 14s-dk0002ax, HP Notebook - 14s-dk0003au, HP Notebook - 14s-dk0003ax, HP Notebook - 14s-dk0004au, HP Notebook - 14s-dk0004ax, HP Notebook - 14s-dk0005au, HP Notebook - 14s-dk0006au, HP Notebook - 14s-dk0007au, HP Notebook - 14s-dk0008au, HP Notebook - 14s-dk0009au, HP Notebook - 14s-dk0010au, HP Notebook - 14s-dk0011au, HP Notebook - 14s-dk0012au, HP Notebook - 14s-dk0013au, HP Notebook - 14s-dk0014au, HP Notebook - 14s-dk0015au, HP Notebook - 14s-dk0016au, HP Notebook - 14s-dk0017au, HP Notebook - 14s-dk0018au, HP Notebook - 14s-dm000 CTO, HP Notebook - 14s-dp000 CTO, HP Notebook - 14s-dp0000au, HP Notebook - 14s-dp0001au, HP Notebook - 14s-dp0002au, HP Notebook - 14s-dp0003au, HP Notebook - 14s-dp0004au, HP Notebook - 14s-dp0005au, HP Notebook - 14s-dp0006au, HP Notebook - 14s-dp0007au, HP Notebook - 14z-cm000 CTO, HP Notebook - 14z-cm100 CTO

Sistemi operativi interessati : Non applicabile

Software interessato : Non applicabile

ID riferimento incrociato comunicazione di supporto : IA06258011

HP Inc. declina ogni responsabilità per eventuali omissioni ed errori tecnici o editoriali contenuti nel presente documento.Le informazioni vengono fornite "così come sono" senza garanzie di alcun tipo.Secondo quanto previsto dalla legge, né HP né le sue associate, subappaltatori o fornitori potranno essere ritenuti responsabili per qualsiasi danno incidentale, speciale o derivante compresi i costi per i tempi di inattività, perdita di profitti, danni imputabili a forniture di prodotti o servizi sostitutivi oppure a perdite di dati o ripristino di software.Le informazioni contenute nel presente documento sono soggette a modifiche senza preavviso.HP Inc. e i nomi dei prodotti HP sono marchi di HP Inc. negli Stati Uniti e in altri Paesi.I nomi degli altri prodotti e delle società qui riportati potrebbero essere marchi dei loro rispettivi proprietari.

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