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COMUNICAZIONE DI SUPPORTO- AVVISO AI CLIENTI

ID documento: c04716789

Versione: 1

Avviso: Computer HP: possibile malfunzionamento della HP BIOS Configuration Utility (BCU) senza errore; possibile produzione di file di output vuoti o troncati

AVVISO:: le informazioni riportate in questo documento, inclusi i prodotti e le versioni software, sono aggiornate alla data del rilascio.Questo documento è soggetto a modifiche senza preavviso.

Data di rilascio : 16-Jun-2015

Ultimo aggiornamento : 25-Jun-2015

DESCRIZIONE
Potrebbe verificarsi un malfunzionamento della HP BIOS Configuration Utility (BCU) e/o potrebbe essere prodotto un file di configurazione parziale. Ad esempio, il comando di Richiedi BCU potrebbe dare un codice di restituzione 0 (nessun errore), ma il file di output potrebbe essere vuoto o troncato.
Il problema è probabilmente dovuto a un comportamento erroneo nel sistema secondario Windows WMI.

sourceInformation

AMBITO DI APPLICAZIONE
Le informazioni riportate in questo documento si riferiscono a quanto segue:
Computer:
Questo problema potrebbe verificarsi su tutte le piattaforme HP che supportano la BCU
RISOLUZIONE
Per risolvere il problema, scaricare e installare il seguente SoftPaq:
Descrizione SoftPaq
Note sulla versione
Download del SoftPaq
HP BIOS Config Utility (BCU)
Versione: 4.0
Revisione: 11 Pass: 1
NOTA: Potrebbe essere disponibile una versione più recente di questo software. Verificare la disponibilità di versioni più recenti all'indirizzo http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 435 Notebook PC, Compaq 436 Notebook PC, Compaq 510 Notebook PC, Compaq 511 Notebook PC, Compaq 515 Notebook PC, Compaq 516 Notebook PC, Compaq 610 Notebook PC, Compaq 615 Notebook PC, Compaq 620 Notebook PC, HP 202 G2 Microtower PC, HP 210 G1 Notebook PC, HP 215 G1 Notebook PC, HP 240 G2 Notebook PC, HP 240 G3 Notebook PC, HP 242 G1 Notebook PC, HP 242 G2 Notebook PC, HP 245 G1 Notebook PC, HP 245 G2 Notebook PC, HP 246 G1 Notebook PC, HP 246 G2 Notebook PC, HP 248 G1 Notebook PC, HP 250 G1 Notebook PC, HP 250 G2 Notebook PC, HP 250 G3 Notebook PC, HP 255 G1 Notebook PC, HP 255 G2 Notebook PC, HP 255 G3 Notebook PC, HP 303B Minitower PC, HP 345 G2 Notebook PC, HP 350 G1 Notebook PC, HP 355 G2 Notebook PC, HP 402 G1 Small Form Factor PC, HP 420 Notebook PC, HP 421 Notebook PC, HP 425 Notebook PC, HP 430 Notebook PC, HP 431 Notebook PC, HP 4320t Mobile Thin Client, HP 435 Notebook PC, HP 450 Notebook PC, HP 455 Notebook PC, HP 500 Notebook PC, HP 500B Microtower PC, HP 505B Microtower PC, HP 510 Notebook PC, HP 520 Notebook PC, HP 530 Notebook PC, HP 540 Notebook PC, HP 541 Notebook PC, HP 550 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP 630 Notebook PC, HP 631 Notebook PC, HP 635 Notebook PC, HP 6360t Mobile Thin Client, HP 650 Notebook PC, HP 655 Notebook PC, HP Compaq 6200 Pro Microtower PC, HP Compaq 6200 Pro Small Form Factor PC, HP Compaq 6280 Pro Microtower PC, HP Compaq 6520s Notebook PC, HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6531s Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6715b Notebook PC, HP Compaq 6715s Notebook PC, HP Compaq 6720s Notebook PC, HP Compaq 6720t Mobile Thin Client, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6820s Notebook PC, HP Compaq 6830s Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 8200 Elite All-in-One PC, HP Compaq 8200 Elite Convertible Minitower PC, HP Compaq 8200 Elite Microtower PC, HP Compaq 8200 Elite Small Form Factor PC, HP Compaq 8200 Elite Ultra-slim PC, HP Compaq 8280 Elite Convertible Minitower PC, HP Compaq 8510p Notebook PC, HP Compaq Elite 8300 All-in-One Desktop PC, HP Compaq Elite 8300 Convertible Minitower PC, HP Compaq Elite 8300 Microtower PC, HP Compaq Elite 8300 Small Form Factor PC, HP Compaq Elite 8300 Ultra-slim PC, HP Compaq Elite 8380 Convertible Minitower PC, HP Compaq Elite 8380 Microtower PC, HP Compaq Pro 4300 All-in-One Desktop PC series, HP Compaq Pro 4300 Small Form Factor PC, HP Compaq Pro 6300 All-in-One Desktop PC series, HP Compaq Pro 6300 Microtower PC, HP Compaq Pro 6300 Small Form Factor PC, HP Compaq Pro 6305 Microtower PC, HP Compaq Pro 6305 Small Form Factor PC, HP Compaq Pro 6380 Microtower PC, HP ENVY Pro Ultrabook, HP ENVY Recline Pro 23 All-in-One PC, HP ENVY Recline Pro 27 All-in-One PC, HP Elite 7200 Microtower PC, HP Elite 7300 Microtower PC, HP Elite x2 1011 G1, HP EliteBook 2170p Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 6930p Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 850 G1 Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8730w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9480m Notebook PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G1 Small Form Factor PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 880 G1 Tower PC, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP ElitePad 900 G1 Tablet, HP Folio 13-2000 Notebook PC, HP Omni Pro 110 Business PC, HP OmniBook 800 Notebook PC, HP Point of Sale rp5000, HP Pro 2000 Microtower PC, HP Pro 3000 Microtower PC, HP Pro 3000 Small Form Factor PC, HP Pro 3005 Microtower PC, HP Pro 3090 Microtower PC, HP Pro 3120 Minitower PC, HP Pro 3120 Small Form Factor PC, HP Pro 3130 Minitower PC, HP Pro 3130 Small Form Factor PC, HP Pro 3135 Microtower PC, HP Pro 3300 Microtower PC, HP Pro 3300 Small Form Factor PC, HP Pro 3305 Microtower PC, HP Pro 3348 Microtower PC, HP Pro 3381 Microtower PC, HP Pro 3405 Microtower PC, HP Pro 3420 All-in-One PC, HP Pro 3515 Microtower PC, HP Pro All-in-One 3520 PC, HP Pro All-in-One MS216br Business PC, HP Pro All-in-One MS216la Business PC, HP Pro All-in-One MS218 Business PC, HP Pro All-in-One MS219br Business PC, HP Pro All-in-One MS219la Business PC, HP Pro x2 410 G1 Notebook PC, HP Pro x2 612 G1, HP ProBook 4230s Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4421s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP ProDesk 400 G1 Microtower PC, HP ProDesk 400 G1 Small Form Factor PC, HP ProDesk 400 G2 Microtower PC, HP ProDesk 405 G2 Microtower PC, HP ProDesk 480 G2 Microtower PC, HP ProDesk 485 G2 Microtower PC, HP ProDesk 490 G2 Microtower PC, HP ProDesk 498 G2 Microtower PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProDesk 680 G1 Tower PC, HP ProOne 400 G1 21.5-inch Touch All-in-One PC, HP ProOne 400 G1 23-inch Non-Touch All-in-One PC, HP ProOne 600 G1 All-in-One PC, HP RP2 Retail System Model 2020, HP RP2 Retail System Model 2030, HP RP3 Retail System Model 3100, HP RP5 Retail System Model 5810, HP RP7 Retail System Model 7800, HP Slate 2 Tablet PC, HP Slate 500 Tablet PC, HP Slate 7 Tablet, HP Spectre 13 Pro Notebook PC, HP Spectre 13 x2 Pro PC, HP Spectre XT Pro Ultrabook, HP TouchSmart 9100 All-in-One PC, HP TouchSmart 9300 Elite All-in-One PC, HP TouchSmart Elite 7320 All-in-One PC, HP Z400 Workstation, HP Z600 Workstation, HP Z800 Workstation, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP mt40 Mobile Thin Client, HP mt41 Mobile Thin Client, HP rp3000 Point of Sale System, HP rp5700 Point of Sale System, HP rp5800 Retail System, HP x360 310 G1 Convertible PC, HP x360 330 G1 Convertible PC, HP x360 350 G1 Convertible PC

Sistemi operativi interessati : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (32-bit) with Downgrade English OS(Standard HP Product) Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit)(Standard HP Product) Microsoft Windows Vista Business (64-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Starter (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product)

Software interessato : Non applicabile

ID riferimento incrociato comunicazione di supporto : IA04680732

HP Inc. declina ogni responsabilità per eventuali omissioni ed errori tecnici o editoriali contenuti nel presente documento.Le informazioni vengono fornite "così come sono" senza garanzie di alcun tipo.Secondo quanto previsto dalla legge, né HP né le sue associate, subappaltatori o fornitori potranno essere ritenuti responsabili per qualsiasi danno incidentale, speciale o derivante compresi i costi per i tempi di inattività, perdita di profitti, danni imputabili a forniture di prodotti o servizi sostitutivi oppure a perdite di dati o ripristino di software.Le informazioni contenute nel presente documento sono soggette a modifiche senza preavviso.HP Inc. e i nomi dei prodotti HP sono marchi di HP Inc. negli Stati Uniti e in altri Paesi.I nomi degli altri prodotti e delle società qui riportati potrebbero essere marchi dei loro rispettivi proprietari.

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