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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Use AirPrint to print & Image Capture to scan.

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information

    Audio or sound issues? Try our automated HP Audio check!

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP Smart Tank 500 Printers - Blinking Lights and 'E' Errors

This document is for HP Smart Tank 500 and 508 All-in-One, Smart Tank 511, 514, 515, 516, 517, 518, and 519 Wireless All-in-One, and Smart Tank Plus 551, 555, and 559 Wireless All-in-One printers.
Find solutions to errors indicated by specific blinking light combinations and error numbers on the printer.
Control panel buttons and lights
Control panel buttons and lights
1. Cancel button
2. Resume button and light
3. Color Copy button
4. Black Copy button
5. Ink/Printhead light
6. Printhead icons
7. Control panel display
8. Wireless button and light (wireless models only)
9. Information button and light
10. Power button
Control panel display
Control panel display with number counter and icons
1. Number Counter icon
2. Ink icons
3. Wireless Status icons (wireless models only):
  • Wireless icon
  • Wireless Attention icon
  • Signal Bars icon
4. Paper Error icon
5. Alert icon
6. Printhead icons
7. Wi-Fi Direct icon (wireless models only)

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag India

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