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HP Customer Support - Knowledge Base

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  • Information

    For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.

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    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP OfficeJet Printers - 'Printer Failure' Error

This document is for HP OfficeJet 276dw, 6100, 6600, 6700, 6960, 6961, 6962, 6963, 6964, 6965, 6966, 6968, 6970, 6974, 6975, 6978, 7110, 7510, 7512, 7610, 7612, 8100, 8600, 8610, 8615, 8616, 8620, 8625, 8630, 8640, 8650, and 8660 printers.
A Printer Failure. There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. error message displays on the printer control panel, and the printer does not print.

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.
  1. With the printer on, disconnect the power cord from the rear of the printer.
  2. Open the door to access the carriage inside of the printer.
  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
    Obstruction inside the printer
  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
    Moving the carriage from side to side
  5. Close the carriage access door.
  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.
If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
  5. Turn the printer on.
If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag India

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