This document is for HP OfficeJet 8010, 8010e, 8012, 8012e, 8013, 8014e, 8015, 8015e, 8022, 8022e, and Pro 8020, 8020e, 8021, 8022, 8023, 8024, 8024e, 8025, 8025e, 8026, 8028, 8028e, 8035, and 8035e All-in-One printers.
note:If you see an Incompatible, Incompatible Cartridge or Defective Cartridge message for the Cyan cartridge and have an HP Officejet 6810, 6820, 6950, 6960, 8010, 8010e, or HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, 8020e, 8030, or 8030e series printer, see HP OfficeJet Printers - 'Incompatible Cartridge' message for more help.
caution:Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
note:If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:To avoid print quality issues and dried out ink cartridges, do not leave any ink cartridges outside the printer for longer than 30 minutes.
note:If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.