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HP Customer Support - Knowledge Base

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the  Security Bulletin.

    Information

    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP Inkjet Printers - Printer Does Not Turn On

This document is for HP inkjet printers.
The printer does not turn on or respond when you press the Power button. All the lights are off, and there is no noise or movement from the printer.
Depending on the printer model, the power supply might include a power module inside the printer (internal), a power module that is separate from the printer (external), or a rechargeable battery if you have a mobile printer. For steps to resolve the issue, choose your printer power supply type.
  • Internal power supply example:
     Example of a power cord that plugs directly into an internal power module
  • External power supply example:
      Example of a power cord that plugs into an external power module
    1. Rear of the printer
    2. External power module
    3. Wall outlet
  • Mobile printer with battery example:
    Example of a battery in a mobile printer

Service or replace the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag India

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