hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Officejet Pro 251dw and 276dw Printer Series - Printer Failure Error Message Displays on the Control Panel or Computer

Issue:

A Printer Failure error message displays on the printer control panel or computer. The message may or may not include an additional error code. The printer will not print.
Solution

The steps to resolve the problem depend on whether the error message includes an error code or not.
Printer failure error message without error code
Solution one: Check the cartridges for leaks
  caution:
To avoid startup failures, HP recommends that you use the SETUP cartridges that came with the product.
  1. Press the Power button to turn on the product if it is not already on.
  2. Slip your fingers into the slot on the left side of the product, and then pull forward to open the cartridge access door. The carriage moves to the left side of the product. Wait until the carriage is idle and silent before proceeding.
      Figure : Opening the cartridge access door
    1. Slot on the left side of the product
  3. Press down on the latch handle on the side of the carriage to make sure that the latch is down.
    Figure : Pressing down on the latch handle
  4. Press the front of the first cartridge to release it, and then pull it out of the carriage.
    Figure : Pressing to release the cartridge
  5. Check the cartridge for leaking ink. Be careful not to get ink on your skin or clothing.
    • If a cartridge is leaking, do not continue troubleshooting. Contact HP for a replacement cartridge.
    • If none of the cartridges are leaking, continue with the next step.
  6. Slide the cartridge back into its color-coded slot, and then gently push it forward until it clicks into place.
    Figure : Pushing the cartridges back into its slot
  7. Repeat the steps to check the other cartridges for leaking ink.
  8. Close the cartridge access door.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
Solution two: Turn the product off and then back on
  1. Press the Power button to turn off the product. The product will make noise as it moves the printhead to a protected position. Wait until the product is idle and silent before proceeding.
  2. Disconnect the power cord from the rear of the HP product.
  3. Wait 30 seconds.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button to turn on the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
Solution three: Remove and then reinsert the printhead
This error is sometimes caused by poor electrical contact between the printhead and the printer. Removing and reinserting the printhead can help. Follow these steps in the order presented to remove, and then reinsert the printhead.
Step one: Remove the printhead
Follow these steps to remove the printhead:
  1. Press the Power button to turn on the product.
  2. Open the cartridge access door. Slip your fingers into the slot on the left side of the product, and then pull forward. The carriage moves to the left side of the product. Wait until the product is idle and silent before proceeding.
    Figure : Opening the cartridge access door
  3. Lift the latch handle on the carriage.
    Figure : Lifting the latch handle on the carriage
  4. Grasp the sides of the printhead, lift the printhead, and then pull it towards you to remove it.
    note:
    Do not remove the cartridges from the printhead. You can safely remove the printhead with all of the cartridges inserted.
    Figure : Removing the printhead
      caution:
    Do not touch the underside of the printhead, electrical contacts, or cartridge nozzles. Touching these areas can cause electrical failures, print quality problems, or ink stains.
    Figure : Contacts and nozzles
    The contacts and nozzles are fragile.
Step two: Insert the printhead
Follow these steps to reinsert the printhead into the carriage:
  1. Grasp the printhead on both sides with the electrical contacts facing the rear of the product, and then insert the printhead into the carriage.
    Figure : Inserting the printhead
  2. Carefully lower the latch handle on the carriage. The latch snaps into place.
  3. Close the cartridge access door.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
Solution four: Turn the product off and then back on
  1. Press the Power button to turn off the product. The product will make noise as it moves the printhead to a protected position. Wait until the product is idle and silent before proceeding.
  2. Disconnect the power cord from the rear of the HP product.
  3. Wait 30 seconds.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button to turn on the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
Solution five: Service the product
If you have completed all of the proceeding solutions and the issue still persists, call HP.
Printer failure error message with error code
Solution one: Turn the product off and then back on
  1. Press the Power button to turn off the product. The product will make noise as it moves the printhead to a protected position. Wait until the product is idle and silent before proceeding.
  2. Disconnect the power cord from the rear of the HP product.
  3. Wait 30 seconds.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button to turn on the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
Solution two: Service the product
If you have completed all of the proceeding solutions and the issue still persists, call HP.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag India

hp-detect-load-my-device-portlet

Actions
Loading...