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HP OfficeJet 250 Mobile Printers - Color or Black Ink Not Printing

This document is for HP OfficeJet 250, 250C, 252, 252C, and 258 Mobile All-in-One printers.
The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
note:
Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.
If genuine HP ink cartridges are installed in the printer and the print quality is unacceptable, continue to the next step.

Step 2: Check the estimated ink levels

Low ink levels can impact print quality. Replace any ink cartridges that are low or empty.
note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
From the home screen on the printer control panel, swipe down from the top of the screen to open the Dashboard, and then touch the Ink Level Indicator icon .
The control panel displays estimated ink levels. The amount of color shown within a column represents how much ink remains in the ink cartridge of that color.
    Figure : Estimated ink levels
    Estimated ink levels
  1. Estimated ink levels for tri-color ink cartridge
  2. Estimated ink levels for black ink cartridge

Step 3: Replace any low or empty ink cartridges

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if the ink cartridges displayed adequate ink levels in the previous step.
  1. Turn on the printer.
  2. Make sure plain white paper is loaded in the input tray.
  3. Open the ink cartridge access door.
    Figure : Opening the ink cartridge access door
    Image: Lift the ink cartridge cover
  4. Wait until the printer is idle and silent before you continue.
  5. To release the ink cartridge, lift the ink cartridge latch.
    Figure : Opening the ink cartridge latch
    Image: Release the ink cartridge latch
  6. Remove the ink cartridge from its slot.
  7. Remove the replacement ink cartridge from its package. Be careful to touch only the black plastic on the ink cartridge.
    Figure : Holding the ink cartridge by its sides
    Image: Hold the ink cartridge by its sides.
  8. Remove the plastic tape from the ink cartridge.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles.Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electricalconnections.
    Figure : Removing the plastic tape
    Image: Removing the plastic tape
  9. Insert the new ink cartridge into its slot, and then press the ink cartridge forward until it snaps into place.
    note:
    Install the color ink cartridge on the left and the black ink cartridge on the right.
    Figure : Closing the ink cartridge latch
    Image: Making sure the ink cartridge is snapped into place
  10. Repeat these steps for the other ink cartridge, if necessary
  11. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Image: Closing the ink cartridge access door
  12. The printer automatically aligns any newly installed ink cartridges.
    If the printer did not automatically align the ink cartridges, align the ink cartridges from the printer control panel:
    1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
    2. Swipe up on the display, touch Printer Maintenance, touch Align Printer, and then touch Continue.
      An alignment page prints.
      Figure : Example of an alignment page
      Example of an alignment page
Try to print. If the print quality is unacceptable, continue to the next step.

Step 4: Clean the ink cartridges

Clean the ink cartridges using an automated tool, and then evaluate the results.
note:
To avoid issues that require cleaning, always turn the printer off with the Power button.
  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
  2. Swipe up on the display, and then touch Printer Maintenance.
  3. Touch Clean Cartridges, and then touch Continue.
    A Print Quality Diagnostic report prints.
  4. Examine the Print Quality Diagnostic report.
    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
      note:
      If the printheads are badly clogged, the cartridges might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
    • If the print quality is acceptable, touch Done. You do not need to continue troubleshooting.
If the print quality is unacceptable, continue to the next step.

Step 5: Replace the problem ink cartridge

If the preceding steps did not resolve the issue, replace the problem ink cartridge, even if the ink cartridge is not low on ink. The problem ink cartridge is the one that printed the defects on the Print Quality Diagnostic report. To replace the problem ink cartridge, follow the ink cartridge replacement steps provided previously in this document.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
Try to print again. If the print quality is unacceptable, continue to the next step.

Step 6: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

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