An 'Original Jam: Clear jam, and then press OK' Message Displays for HP Officejet 150 Mobile All-in-One Printer Series (L511)

note:

This video shows the HP Officejet 150 Mobile All-in-One Printer series (L511), but the steps are the same for your printer.

  caution:

Do not put your hands inside the input tray. Use tweezers to remove paper that is hard to reach. Be careful not to scratch the inside of the product.

1. If the product is not already off, press the Power button () to turn it off.
2. Unplug the power cord from the electrical outlet.
3. Remove the battery, if it is installed.
   Figure : Remove the battery
   
   1. Slide the battery release slider in the direction of the arrow.
   2. Pull the battery out of the battery slot.
4. Lift the latch to release the scanner glass.
   Figure : Lift the latch to release the scanner glass

   
5. Gently remove any jammed paper and bits of torn paper from behind the control panel. Use both hands to pull whole sheets of paper to avoid tearing them.
   Figure : Remove paper from the scanner

   
6. After you remove all jammed paper from the scanner, find the two textured touch points in the scanner glass area.

   note:

   The touch points are on either side of the scanner glass area, directly behind the control panel.

7. Using the two touch points, gently lift the scanner glass with both hands until it locks into place.
8. Plug the power cord into an electrical outlet.
9. Reinstall the battery, if it was installed before you removed paper from the scanner.

   note:

   You can install the battery with the product turned on or off.

   Figure : Insert the battery
   
   1. Slide the battery into the battery slot at an angle.
   2. Push the battery into the battery slot until it clicks into place.
10. If the product does not turn on by itself, press the Power button () to turn it on.
11. Check the control panel to see if the following error message displays: ‘Close the scanner glass door, located behind the control panel.’
    • If the error message displays on the control panel, repeat the steps to close the scanner glass door until the error is gone.
    • If the error message does not display on the control panel, continue to the next step.

1. Press the Power button () to turn on the product, if it is not on already.
2. Load the original, print side down, into the scan tray, so that the top edge goes in first and the right edge of the paper is against the right edge of the scan tray.

     caution:

   The scan tray holds a maximum of one sheet of paper. Inserting more than one page can cause jams and possibly damage your original.

   note:

   Do not load photos in the scan tray because this might cause damage to the photos. Use only media that is supported by the product. See the documentation that came with the HP product for more information.

   Figure : Load the scan tray

   
3. Slide the item into the scan tray until you hear a tone or see the message ‘Original Loaded' on the control panel. The tone or message indicates that the product detected the loaded pages.
4. Find the paper guide on the left side of the scan tray. Slide the guide inward until it fits snugly, but not tightly, against the edge of the original.

   note:

   To scan multiple pages, wait for the printer to finish scanning the page, and then load the next page into the scan tray.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the electrical outlet.
4. Remove the battery, if it is installed.
   Figure : Remove the battery
   
   1. Slide the battery release slider in the direction of the arrow.
   2. Pull the battery out of the battery slot.
5. Wait at least 15 seconds.
6. Plug the power cord back into the electrical outlet.
7. Reconnect the power cord to the rear of the product.
8. Reinstall the battery, if it was installed before you reset the product.

   note:

   You can install the battery with the product turned on or off.

   Figure : Insert the battery
   
   1. Slide the battery into the battery slot at an angle.
   2. Push the battery into the battery slot until it clicks into place.
9. If the product does not turn on by itself, press the Power button () to turn it on.

note:

If the product does not continue the task, start the task again.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.