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HP Customer Support - Knowledge Base

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the  Security Bulletin.

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HP LaserJet Pro, Ultra Printers - Paper Jam Error

This document is for HP LaserJet Pro MFP M227d, M227fdn, M227fdw, M227sdn, LaserJet Ultra MFP M230sdn and M230fdw printers.
During printing the printer stops feeding pages and one of the following messages display:
  • Printer paper jam
  • Paper Jam in Tray
  • Paper Jam in Output Tray
  • Remove paper from document feeder. Press [OK] to clear message.
  • Paper Jam in Fuser
  • Jam in print paper path. Open rear door and clear jam.
Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.

Step 1: Look for jammed paper

Confirm any error messages that display, and then use one of the following sections to find and clear any paper that might be stuck in the area of the printer indicated by the message. If the error message does not indicate a specific area, or if no error message displays, use all of the following sections to clear jammed paper from the printer.
If you have removed all jammed paper from the printer and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Resetting the printer might clear the error.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.

Step 3: Try to print again

Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag India

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