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HP Ink Tank 310, 410 Printers - 'E3' Error (Carriage Jam)

This document is for HP Ink Tank 310, 311, 315, 316, 318, 319, Wireless 410, 411, 412, 415, 416, 418, and 419 printers.
The printhead carriage stalls, the control panel displays an alternating E and 3, and the Resume light blinks. A paper jam might have occurred previously.
You might also experience the following symptoms:
  • The printer does not print.
  • The print job stops unexpectedly.
note:
You might need a flashlight to complete some of these steps.
Figure : Flashlight
Flashlight

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Make sure the carriage moves freely

To make sure there are no foreign objects or paper in the printer, move the carriage across the width of the printer.
  1. Turn on the printer, if it is not already on.
  2. Open the exterior door, and then open the printhead access door.
    Opening the exterior door, and then the printhead access door
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the power source or electrical outlet.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  5. Check for any paper or foreign objects that might be restricting the carriage, and then remove any paper or foreign objects that you find.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more jams are likely to occur.
  6. Without engaging the printhead latch, reach inside the printer through the printhead access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
  7. Remove any loose paper or obstructions you find.
  8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
  9. Close the printhead access door, and then close the exterior door.
  10. Reconnect the power cord to the rear of the printer, and then plug it into the power source or electrical outlet.
  11. Reconnect the USB cable, if necessary.
  12. Turn on the printer.
Try to print. If the error persists, continue to the next step.

Step 3: Plug the printer directly into a wall outlet

  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the printer.
  5. Turn on the printer.
Try to print. If the error persists, continue to the next step.

Step 4: Reset the printer

Resetting the printer can clear carriage jam errors.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
Try to print. If the error persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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