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HP Ink Tank 310, 410 printers - Blinking lights and 'E' errors

This document is for HP Ink Tank 310, 311, 315, 316, 318, 319, Wireless 410, 411, 412, 415, 416, 418, and 419 printers.

The following sections describe the most common error conditions with combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Figure : Control panel buttons and lights

Control panel display

Cancel button

Wireless button/light

Wi-Fi Direct button/status light

Start Copy Color button

Power button/light

Printhead Alert light

Resume button/light

Information button/light

HP ePrint button/light

Start Copy Black button

Figure : Control panel icons

Number of Copies icon

Error icon

Paper Error icon

Wi-Fi Direct icon

Wireless icon

Wireless Attention icon

Signal Bars icon

Printhead icons

Wireless light blinks, and the Wireless icon and Wireless Attention icon are on

This condition occurs when the wireless connection is on, but the printer cannot find a wireless signal.

Figure : Wireless light blinks, and the Wireless icon and Wireless Attention icon are on

Image: Wireless light blinks, and the Wireless icon and Wireless Attention icon are on

Step 1: Wait for the printer to establish a connection

The Wireless light blinks when the printer is attempting to connect to the wireless router or access point. Wait a few minutes, and then check the light again.

If the printer establishes a connection, you can stop troubleshooting.
If the Wireless light continues to blink, continue to the next step.

Step 2: Check for issues with the wireless network

The following factors can cause the printer to lose the wireless connection:

The network connection is no longer active, or has low signal strength.
The printer goes into sleep mode or standby mode.
The printer is either too far away from the wireless router, or too close to it. The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
A firewall prevents the printer from accessing the computer and wireless network.
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.

If you corrected any of the items in the list and enabled the printer to establish a connection, you can stop troubleshooting.

Step 3: Connect the printer to your network

For more information about connecting the printer to the wireless network by installing the printer software, go to Wireless Printer Setup (Windows) or Wireless Printer Setup (Mac).

Wireless light blinks, the Wireless icon is on, and the Wireless Attention icon blinks

This condition occurs when the printer cannot connect to your network.

Figure : The Wireless light blinks, the Wireless icon is on, and the Wireless Attention icon blinks

Step 1: Wait for the printer to establish a connection

The Wireless light blinks slowly when attempting to connect to the wireless router or access point. Wait a few minutes, and then check the light again.

If this step resolved the issue, you can stop troubleshooting.
If the issue persists, continue to the next step.

Step 2: Check for issues with the wireless network

The following factors can cause the printer to lose the wireless connection:

The network connection is no longer active, or has low signal strength.
The printer goes into sleep mode or standby mode.
The printer is either too far away from the wireless router, or too close to it. The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
A firewall prevents the printer from accessing the computer and wireless network.
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.

If you corrected any of the items in the list and enabled the printer to establish a connection, you can stop troubleshooting.

Step 3: Connect the printer to your network

For more information about connecting the printer to the wireless network by installing the printer software, go to Wireless Printer Setup (Windows) or Wireless Printer Setup (Mac).

'Error A' displays

The printer is silent and an A blinks on the printer control panel.

The printer printed an alignment page and is waiting to scan the page and complete the alignment.

Lift the scanner lid.
Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.

Figure : Placing the alignment page on the scanner glass
Close the scanner lid.
On the control panel, press the Start Copy Color button .

'Error P' displays

After installing the printheads, the printer is silent and a P blinks on the printer control panel.

The printer was interrupted while priming the ink system. Press and hold the Resume button for 3 seconds to continue the priming process. For more information, go to A Blinking 'P' Error Displays.

All the lights are off and the printer does not respond

This condition occurs when the printer is turned off, or there is an issue with the power supply.

Step 1: Turn on the printer

Press the Power button to turn on the printer.

If the printer does not turn on, continue to the next step.

Step 2: Make sure the printer is plugged in

Make sure the power cord is connected to the rear of the printer and plugged into an electrical outlet.

Check the rear of the printer to make sure the power cord is inserted securely into the power connection.
Check the electrical outlet to make sure the power cord is plugged in securely.
Figure : Check the electrical connections

Rear of printer

Electrical outlet
Turn on the printer.

If the printer does not turn on, continue to the next step.

Step 3: Plug the printer directly into a wall outlet

If you are using a surge protector, extension cable, or power strip, plug the printer directly into a wall outlet to make sure the power source functions correctly.

Unplug the power cord from any surge protector, extension cable, or power strip.
Plug the power cord directly into a wall outlet.
Turn on the printer.

Step 4: Make sure the electrical outlet works

Make sure the electrical outlet the printer is plugged into is providing power.

Unplug the power cord from the electrical outlet.
Plug another appliance into the electrical outlet to make sure the outlet works.

If the electrical outlet does not work, plug the printer into another outlet that does work.
If the electrical outlet works, but the printer still does not turn on, continue to the next step.

Step 5: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord to repeat the previous steps.

If these steps resolved the issue, you can stop troubleshooting.
If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord.

Step 6: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

One or both printhead icons, Error icon, and Printhead Alert light blink

This condition occurs when one or both of the ink printheads needs attention or is faulty, incorrect, missing, damaged, or incompatible.

Go to HP Customer Support, enter your printer model, and then search for Incompatible or Ink Cartridges missing error for the document on how to resolve a printhead error.

Figure : One printhead icon, Error icon, and Printhead Alert light blink

Figure : Both printhead icons, Error icon, and Printhead Alert light blink

Error icon, Paper Error icon, and the Resume light are on

This condition occurs when there is no paper in the input tray. Load the printer with plain paper to resolve the issue.

Figure : The Error icon, Paper Error icon, and the Resume light are on

Raise the input tray.
Slide the paper width guide all the way to the left.
Load plain white paper into the input tray, slide the stack of paper down until it stops, and then slide the paper width guide against the edge of the paper.
Pull out the output tray, and then raise the tray extender.

note:
Before printing, select the correct paper size and paper type settings from the computer.

HP ePrint light blinks

This condition occurs when HP ePrint is turned on, but the printer is not connected to the Web Services server.

Turn on Web Services, and then set up automatic printer updates to make sure your printer has the most up-to-date functionality. Periodic printer updates are required to use HP ePrint Web Services.

Load plain paper in the paper tray.
On the printer control panel, press the Wireless and the Information buttons at the same time.

A Network Configuration Page prints.
Under the General Information section, find the IP address. It is listed as URL(s) for Embedded Web Server.

Figure : Example of an IP address on the Network Configuration Page
Open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter. The Embedded Web Server (EWS) opens.
From the Home tab, click Web Services.
Under the Web Services Settings section, click Setup, and then click Continue.
Check both boxes to accept the terms of use and turn on Web Services, and then click Next. The printer searches for updates, and then automatically prints a Web Services information page.

note:
Go to HP Customer Support, enter your printer model, and then search for Print with HP ePrint for the document on how use the ePrint service to print remotely.

'Error 1' displays and the Resume light blinks

An E1 error occurs when the paper settings in the print driver do not match the paper loaded in the printer.

Go to HP Customer Support, enter your printer model, and then search for Paper Mismatch for the document on how resolve the issue.

'Error 2' displays

An E2 error occurs when the printer attempts to print a single-page or multi-page print job, and the paper length selected in the print settings does not match the length of the loaded paper. The printer then prints out the first page with errors.

note:
The Error icon, Paper Error icon, and Resume light blink when a multi-page print job is attempted.

You can resolve the error by canceling the print job, and then changing the print settings in the printing software.

Press the Cancel button to cancel the print job or clear the error.
Go to HP Customer Support, enter your printer model, and then search for Print settings guide for the document on how set the paper size in Windows and Mac.

'Error 3' displays and the Resume light blinks

An E3 error occurs when there is a printer carriage jam.

Go to An 'E3' Error (Carriage Jam) for information to clear a printer carriage jam.

Figure : Number of copies alternates between 'E' and '3,' and the Resume light blinks

'Error 4' displays, and the Paper Error icon, Resume light, and Printhead Alert light blink

An E4 error occurs when there is a paper jam.

Go to 'E4' Error (Paper Jam) for information to clear a paper jam.

Figure : Number of Copies icon alternates between 'E' and '4,' and the Error icon, Paper Error icon, Resume light, and Ink Alert light blink

'Error 5' displays and all lights on the control panel blink

An E5 error occurs when the printer experiences a scanning error.

Figure : The Number of Copies icon alternates between E and 5, and all lights on the control panel blink

Turn the printer off and on again to resolve a scanning error. If you were not scanning when the error occurred, skip to the Service the printer section at the end of this document.

note:
The printer still prints even if the scan feature is unavailable.

Turn off the printer.
Wait at least 15 seconds.
Turn on the printer.
Check the lights on the control panel to make sure they no longer blink.
Attempt to scan the item again.

Go to HP Customer Support, enter your printer model, and then search for Scanner not found or connected for the document on how resolve connection issues.

'Error 6' displays and all the lights blink

An E6 error occurs when the printer is in an error state.

Figure : Number of Copies icon alternates between 'E' and '6,' and all the lights blink

Step 1: Reset the printer

Resetting the printer can clear the error state.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Step 2: Plug the printer directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

Disconnect the power cord from the rear of the product.
Unplug the power cord from any power strips or surge suppressors.
Plug the power cord directly into an electrical outlet.
Reconnect the power cord to the rear of the product.
Press the Power button to turn on the product.
Try the task again.

If the issue persists, try a different electrical outlet.

Step 3: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

'Error 7' displays

An E7 error occurs when the printer is unable to prime the system and has reached the maximum number of prime attempts.

For help, contact HP Customer Support.

'Error 9' displays and an Ink System Maintenance page prints

An E9 error occurs when the printer detects that ink system maintenance is required. An Ink System Maintenance page prints containing instructions to open and close the printhead access door to resolve the error.

note:
HP recommends opening and closing the printhead access door 3-4 times to remove any ink buildup and maintain the best print quality.

Figure : Ink System Maintenance page

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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