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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Use AirPrint to print & Image Capture to scan.

    Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Ink Tank 310, 410 Printers - Blinking Lights and 'E' Errors

This document is for HP Ink Tank 310, 311, 315, 316, 318, 319, Wireless 410, 411, 412, 415, 416, 418, and 419 printers.
The following sections describe the most common error conditions with combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
    Figure : Control panel buttons and lights
    Control panel buttons and lights
  1. Control panel display
  2. Cancel button
  3. Wireless button/light
  4. Wi-Fi Direct button/status light
  5. Start Copy Color button
  6. Power button/light
  7. Printhead Alert light
  8. Resume button/light
  9. Information button/light
  10. HP ePrint button/light
  11. Start Copy Black button
    Figure : Control panel icons
    Control panel display icons
  1. Number of Copies icon
  2. Error icon
  3. Paper Error icon
  4. Wi-Fi Direct icon
  5. Wireless icon
  6. Wireless Attention icon
  7. Signal Bars icon
  8. Printhead icons

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag India

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