One of the following errors or messages displays on the printer control panel or the HP software, and the printer does not print.
Compatibility errors can occur when the installed cartridges are made for a different printer or country/region or the connection between the cartridges and printer is poor.
Identify your cartridge or bottle type to continue troubleshooting.
Resolve cartridge errors for printers that use HP 21, 22, 27, 28, 46, 56-67, 74, 75, 92-98, 110, 121-123, 129-131, 134, 135, 140, 141, 300-305, 336-339, 342-344, 350, 351, 650-653, 662, 664, 667, 675, 678, 680, 682, 703, 704, 802-805, 818, 851, 852, 855, and 901 cartridges.
These steps apply to printers with two cartridge slots (black and tri-color). If you do not have a replacement cartridge available and need to print, remove the cartridge indicated in the error message. Acknowledge any prompts to initiate single-cartridge mode, and then try printing. Be sure to complete the following steps before installing any new cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge numbers are compatible with your printer and country/region.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
If you saw the error after moving your printer from one country/region to another, you might not find cartridges with the number previously purchased. You might need to contact HP Support for a regionalization reset.
If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridge numbers available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
HP+ printers require Original HP cartridges.
Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 932, 933, 936, 937, 938, 950, 951, 952, 953, 954, 955, 956, 957, 958, 959, 962, 963, 964, 965, 966, 967, 968, and 969 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge numbers are compatible with your printer and country/region.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
Compare the labels on the cartridges with the labels on the carriage to check that all cartridges are in their correct slots.
If you saw the error after moving your printer from one country/region to another, you might not find ink cartridges with the number you used to buy. In some cases, you need to contact HP Support for a regionalization reset.
If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridges available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
HP+ printers require Original HP cartridges.
Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it in.
Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.
Remove any debris or buildup from the contacts on the cartridges.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Push in on the cartridge indicated in the error message to release it from the carriage.
Wipe the copper-colored contact on the cartridge with a lint-free cloth. If the copper-colored contact on the cartridge is missing or damaged, the cartridge must be replaced.
Slide the cartridge into its color-coded slot until it clicks into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Reset the printer to recover from printer errors or failures.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 178, 364, 564, 655, 862, 902, 903, 904, 905, 906, 907, 908, 909, 910, 912, 914, 915, 916, 917, 918, 919, 920, 923, 924, 925, 934, and 935 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge model numbers match your printer and country/region, and then check that they are correctly installed.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
If you saw the error after moving your printer from one country/region to another, you might not find cartridges with the number you used to buy. In some cases, you need to contact HP Support for a regionalization reset.
If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridges available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
HP+ printers require Original HP cartridges.
Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.
Make sure the label on the cartridge matches the label on the carriage.
Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.
If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.
Close the door or lid to the cartridge access area, and then follow the instructions to align the printer if prompted.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 10, 11, 12, 13, 18, 38, 39, 70, 72, 73, 82, 84, 85, 88, 89, 727, 728, 777, and 940 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge model numbers match your printer and country/region.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Look at the cartridge labels.
Go to the HP Store to make sure that the cartridges are compatible.
Replace any incompatible cartridges.
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Make sure the cartridges are seated properly in the carriage.
Open the cartridge access door.
Pull a cartridge out of its slot.
Slide the cartridge back into its color-coded slot until it stops.
Repeat these steps to remove and reinsert the other cartridges.
Close the door to the cartridge access area.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP GT51 and GT52 ink bottles.
HP Ink Tank 310, 410 printers: If the printer does not prime after installing the printheads, an 'Incompatible' error displays. Go to HP Ink Tank 310, 410 printers - An 'Incompatible' or 'Ink Cartridges Missing' error message for more information.
Cartridge Depleted messages occur when the cartridge is empty.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Check ink levels and replace cartridges that are confirmed to be empty.
Check the ink levels in the HP Smart app or on the printer control panel. See Check HP printer ink or toner levels for help.
If ink levels are confirmed to be low, replace the low cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Turn the printer off and back on to clear the error message.
Press the power button to turn off the printer.
Press the power button to turn the printer back on.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Cartridge Missing or Damaged or Cartridge not detected messages occur when the cartridge is not installed or the printer cannot detect an installed cartridge.
Identify your cartridge type to see how to troubleshoot when a Cartridge Missing or Damaged or Cartridge not detected message occurs unexpectedly.
Resolve cartridge errors for printers that use HP 21, 22, 27, 28, 46, 56-67, 74, 75, 92-98, 110, 121-123, 129-131, 134, 135, 140, 141, 300-305, 336-339, 342-344, 350, 351, 650-653, 662, 664, 667, 675, 678, 680, 682, 703, 704, 802-805, 818, 851, 852, 855, and 901 cartridges.
These steps apply to printers with two cartridge slots (black and tri-color). If you do not have a replacement cartridge available and need to print, remove the cartridge indicated in the error message. Acknowledge any prompts to initiate single-cartridge mode, and then try printing. Be sure to complete the following steps before installing any new cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message from the carriage.
Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
Holding the cartridge so that you touch plastic parts only, remove any protective tape that might be on the contacts.
Do not touch the ink nozzles or the copper-colored electrical strip with your fingers. These parts are fragile.
Reinstall the cartridges and see if the error goes away.
If the error still appears, remove the cartridges again for cleaning.
Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
Repeat these steps for the other cartridge if it was indicated in the error message.
Close the door or lid to the cartridge access area.
If the error persists, clean the cartridge and carriage contacts a second time.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 932, 933, 936, 937, 938, 950, 951, 952, 953, 954, 955, 956, 957, 958, 959, 962, 963, 964, 965, 966, 967, 968, and 969 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Remove any debris or buildup from the contacts on the cartridges.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Push in on the cartridge indicated in the error message to release it from the carriage.
Wipe the copper-colored contact on the cartridge with a lint-free cloth. If the copper-colored contact on the cartridge is missing or damaged, the cartridge must be replaced.
Slide the cartridge into its color-coded slot until it clicks into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area.
If the printhead is damaged, the cartridges might not be detected.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Push in on each cartridge to release it from the carriage, and remove all the cartridges.
Check for broken pieces or damage inside the printhead.
If the printhead is damaged, it must be replaced. Continue with the next steps to obtain a replacement printhead.
Click the printhead part number to open HP Parts Surfer.
Follow the steps to order the printhead.
If you have a defective printhead, it might be under warranty. Go to About Original HP Cartridges for HP Limited Warranty information.
Install the replacement printhead.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Turn the printer off and back on to clear the error message.
Press the power button to turn off the printer.
Press the power button to turn the printer back on.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 178, 364, 564, 655, 862, 902, 903, 904, 905, 906, 907, 908, 909, 910, 912, 914, 915, 916, 917, 918, 919, 920, 923, 924, 925, 934, and 935 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridges are correctly installed.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
If any of the cartridge slots are empty, install a new cartridge.
Make sure the label on the cartridge matches the label on the carriage.
Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.
If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.
Close the door or lid to the cartridge access area, and then follow the instructions to align the printer if prompted.
Remove any debris or buildup from the contacts on the cartridges and in the carriage.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message from the carriage.
Wipe the copper-colored contact on the cartridge with a lint-free cloth.
Place the cartridge to the side with the contact facing upwards.
Wipe the contact inside the printhead with a lint-free cloth.
Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Cartridge not communicating correctly with printer messages occur when the printer cannot correctly read information from the cartridge.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Clean any ink or debris from the contacts on the cartridges and in the carriage.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message from the carriage.
Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
Holding the cartridge so that you touch plastic parts only, remove any protective tape that might be on the contacts.
Do not touch the ink nozzles or the copper-colored electrical strip with your fingers. These parts are fragile.
Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
Repeat these steps for the other cartridge if it was indicated in the error message.
Close the door or lid to the cartridge access area.
If the error persists, clean the cartridge and carriage contacts a second time.
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Fix cartridge enrollment and compatibility errors for printers enrolled in Instant Ink.
Errors that display include:
Incompatible Cartridge
Cartridge cannot be used until printer is enrolled
This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink
Go to Solve problems with Instant Ink cartridges and enrolled printers for more information.
Some HP printers ship with SETUP ink cartridges that are required to initialize and calibrate a new printer. If normal or non-HP cartridges are used during the first time printer setup, this error displays.
Go to HP ink cartridges - 'Use SETUP Cartridges' error for steps to resolve the issue.
The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip or non-HP circuitry. This printer is intended to work only with new or reused cartridges that have new or reused HP chips or circuitry.
Replace the indicated cartridges to continue printing. For more information, go to www.hp.com/learn/ds.
HP ENVY Inspire 7200 and 7900 series printers: Use of non-HP cartridges with modified or non-HP electronic circuitry might cause the printer to reject Original HP cartridges and reused, remanufactured, and Refilled cartridges that reuse HP electronic circuitry. From the printer control panel, go to Setup > Tools > Restore Defaults to continue printing.
In 2019, new versions of HP 902-909 or 952-959 ink cartridges used with certain HP OfficeJet printers were released: Your printer is a newer-generation printer, which is intended to work exclusively with newer-generation cartridges.
Go to HP inkjet supplies - Updated HP 902-909 and 952-959 ink cartridges for a list of printer models and new cartridge numbers to use with your printer.
Resolve errors or messages that can display with existing or newly installed ink cartridges.
Cartridge Failure
Cartridges in wrong slot
Cartridge Problem
Cartridge not communicating correctly with printer
Identify your cartridge type for steps to resolve these errors.
Resolve cartridge errors for printers that use HP 21, 22, 27, 28, 46, 56-67, 74, 75, 92-98, 110, 121-123, 129-131, 134, 135, 140, 141, 300-305, 336-339, 342-344, 350, 351, 650-653, 662, 664, 667, 675, 678, 680, 682, 703, 704, 802-805, 818, 851, 852, 855, and 901 cartridges.
These steps apply to printers with two cartridge slots (black and tri-color). If you do not have a replacement cartridge available and need to print, remove the cartridge indicated in the error message. Acknowledge any prompts to initiate single-cartridge mode, and then try printing. Be sure to complete the following steps before installing any new cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge numbers are compatible with your printer and country/region.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
If you saw the error after moving your printer from one country/region to another, you might not find cartridges with the number previously purchased. You might need to contact HP Support for a regionalization reset.
If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridge numbers available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
HP+ printers require Original HP cartridges.
Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message from the carriage.
Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
Holding the cartridge so that you touch plastic parts only, remove any protective tape that might be on the contacts.
Do not touch the ink nozzles or the copper-colored electrical strip with your fingers. These parts are fragile.
Reinstall the cartridges and see if the error goes away.
If the error still appears, remove the cartridges again for cleaning.
Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
Repeat these steps for the other cartridge if it was indicated in the error message.
Close the door or lid to the cartridge access area.
If the error persists, clean the cartridge and carriage contacts a second time.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 932, 933, 936, 937, 938, 950, 951, 952, 953, 954, 955, 956, 957, 958, 959, 962, 963, 964, 965, 966, 967, 968, and 969 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge numbers are compatible with your printer and country/region.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
If you saw the error after moving your printer from one country/region to another, you might not find cartridges with the number previously purchased. You might need to contact HP Support for a regionalization reset.
If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridge numbers available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
HP+ printers require Original HP cartridges.
Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.
Reset the printer to recover from printer errors or failures.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Remove any debris or buildup from the contacts on the cartridges.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Push in on the cartridge indicated in the error message to release it from the carriage.
Wipe the copper-colored contact on the cartridge with a lint-free cloth. If the copper-colored contact on the cartridge is missing or damaged, the cartridge must be replaced.
Slide the cartridge into its color-coded slot until it clicks into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 178, 364, 564, 655, 862, 902, 903, 904, 905, 906, 907, 908, 909, 910, 912, 914, 915, 916, 917, 918, 919, 920, 923, 924, 925, 934, and 935 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge model numbers match your printer and country/region, and then check that they are correctly installed.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
If you saw the error after moving your printer from one country/region to another, you might not find cartridges with the number you used to buy. In some cases, you need to contact HP Support for a regionalization reset.
If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridges available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
HP+ printers require Original HP cartridges.
Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.
Make sure the label on the cartridge matches the label on the carriage.
Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.
If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.
Close the door or lid to the cartridge access area, and then follow the instructions to align the printer if prompted.
Remove any debris or buildup from the contacts on the cartridges and in the carriage.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message from the carriage.
Wipe the copper-colored contact on the cartridge with a lint-free cloth.
Place the cartridge to the side with the contact facing upwards.
Wipe the contact inside the printhead with a lint-free cloth.
Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area.
Reset the printer to recover from printer errors or failures.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Resolve cartridge errors for printers that use HP 10, 11, 12, 13, 18, 38, 39, 70, 72, 73, 82, 84, 85, 88, 89, 727, 728, 777, and 940 cartridges.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Make sure the cartridge model numbers match your printer and country/region.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Look at the cartridge labels.
Go to the HP Store to make sure that the cartridges are compatible.
Replace any incompatible cartridges.
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Make sure the cartridges are seated properly in the carriage.
Open the cartridge access door.
Pull a cartridge out of its slot.
Slide the cartridge back into its color-coded slot until it stops.
Repeat these steps to remove and reinsert the other cartridges.
Close the door to the cartridge access area.
Installing a new cartridge usually resolves cartridge errors.
Obtain a replacement cartridge.
Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
Repeat these steps to replace any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.