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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Printers - An 'Out of Paper' error displays, printer does not pick paper

An Out of Paper or Load Paper message displays, and the printer does not feed or pick paper.
Perform the following tasks in the order given. Try using the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.
  1. Remove any paper from the paper tray.
  2. Remove any severely bent, wrinkled, or torn paper found in the stack.
  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.
  4. Make sure the paper stack is even on all sides.
  5. Load the stack of paper into the paper tray.
    Examples of loading paper
  6. Close or push in the paper tray.
  7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

Reset the printer

Reset the printer to recover from printer errors or failures.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
  5. Turn on the printer to complete the reset.

Service the printer

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag India

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