During a print job, the printer stops feeding pages, the Edge lighting glows amber, an E4 error displays, and a notification displays on the HP Smart app. When you click the notification, a Paper Jam error message displays.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Paper jams can be real or false. The printer might report a paper jam even when there is no jam.
On the printer control panel, press the Cancel button to automatically clear the paper jam.
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Reset the printer to recover from printer errors or failures.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.