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HP DeskJet GT 5820 Printer - Wireless Printer Setup (Windows)

This document is for HP DeskJet GT 5820 and 5822 All-in-One printers.

Set up your HP printer on a wireless (Wi-Fi) network. These steps apply to first time connections, new router or ISP setup, or to restore a lost connection due to network-related issues.

Step 1: Review requirements

To use your printer on a wireless network, you need the following items.

An active 802.11-compliant Wi-Fi network such as a home wireless network
A Windows computer connected to the same network, either through Wi-Fi or an Ethernet cable

Step 2: Set up and turn on the printer

The printer must be turned on with ink tanks filled, printheads installed, and paper loaded before setting up the wireless connection. Go to Setting Up the Printer Hardware for detailed set up steps. Skip this step if your printer hardware has already been set up.

Step 3: Start the software installation

On the computer you want to print from, start the HP full feature print driver and software installation. It contains the wireless print drivers as well as HP Printer Assistant software for scanning and other printer management functions.

note:
If you already connected the printer with a USB cable, go to the What if my printer is already connected via USB and I want to switch to a wireless connection? FAQ for instructions to convert the printer to a wireless connection.

Use one of the following options to start the software installation:
- If you have an installation disc that supports the Windows version on your computer, insert it into the computer disc drive and follow the on-screen instructions to begin the installation.
- Go to 123.hp.com, type your model number, click Begin, and then click Download. The full feature installation process begins automatically after the software downloads.
The software installation window progresses until the Connect window opens. STOP at the Connect window! Do not click Continue at this point.

Step 4: Restore default wireless settings on the printer

Press a series of buttons on the printer to reset the wireless settings to make sure that the connection completes successfully.

Make sure the printer is turned on.
If the wireless light is blinking, skip to the next step to continue installing the software.
Press the Wireless button and the Cancel button at the same time, and then hold them for 3 seconds.
The wireless light next to the wireless button should blink. Repeat these steps if the wireless light does not blink.
Immediately continue to the next step to install the software. You have approximately 120 minutes to complete the software setup using the HP auto wireless connect feature.

Step 5: Continue the software installation

To finish the printer setup, install the software, and then connect the printer to your wireless network.

Return to the HP installation Connect screen on your computer, and then click Continue.
Read and respond to each software installation screen until a Connection Options screen displays.
Make sure the power button light on the printer is fully lit and the wireless light is blinking. If the power button light is dim (indicating power save mode), press it once until it becomes bright.
On the Connection Options screen, select Wireless - Make a wireless connection to the printer, and then click Next.
After the installation checks your network configuration, one of the following screens displays to provide you with the best available method to complete the wireless setup.
- HP Auto Wireless Connect: Network check automatically gathers your network connection information. Click Yes, and then click Next.
- Wireless Setup Using a USB Connection: Network check could not gather your network settings. Connect a USB cable from your computer to the printer, and then click Next. The USB connection is only temporary, and the installer prompts you to disconnect the USB cable after the setup completes.
Read and respond to each of the setup screens until HP Smart webpage (formerly HP Connected) opens, and then click Create Account.
- If you want to use your printer now, you are done. Click the close button in the upper right corner of the window.
- If you want to register for an HP account, fill out the form and follow the instructions on-screen. For more information, go to Setting Up an Account on the HP Smart Website.

Frequently asked questions (FAQs)

Review these frequently asked questions on setting up the wireless network connection.

What if my printer is already connected via USB and I want to switch to a wireless connection?

If the printer is already connected and printing via USB you can use the HP Printer Assistant to switch the printer over to a wireless connection.

Search the computer for HP Printer Assistant, and then select HP Printer Assistant from the list of results.
Click Utilities, and then click Printer Setup & Software.
Click Convert a USB connected printer to wireless.
The Network Setup window displays and asks to confirm which settings are to be applied to the printer. The default is the same wireless network to which the PC is currently connected. Click Yes to accept these settings, and then click Next.

The HP Printer Assistant connects the printer to the wireless network.
When the printer is configured and connected to the wireless network, the Disconnect the USB cable screen is displayed. Remove the USB cable from the printer, and then click Next.

What if I do not know my wireless network name or password?

Go to Find the WEP, WPA, WPA2 Password (Windows) for methods to look up your network name and password information.

What do I do if the connection worked for awhile, but later the printer went offline?

There are a wide variety of Wi-Fi and router configurations for home networks. Some network settings and behaviors might cause the wireless connection to drop. To help keep the printer connected, you can manually set the printer’s IP address using the printer’s Embedded Web Server (EWS).

Restart the printer and the computer.
Make sure the power button light is bright. If the light is not bright, press the power button to wake the printer from sleep mode.
Try printing again. If the issue persists, continue using these steps.
On the printer control panel, press the Wireless button and the Information button at the same time.

A Network Configuration Page prints.
Find the IP address on the page.
If the page does not list an IP address, the printer and the router are not connected. Use one of the following methods to connect and find the printer IP address.
- Log into your router’s configuration or setup page and find the printer’s IP address listed in an attached devices or DHCP Clients section.
- Press and hold the Wireless button on the printer until it blinks, then press and hold the WPS button on your router. Wait for the wireless light to stop blinking and remain solid, print another network configuration report, then find the IP address.
- Press the Wi-Fi Direct button on the printer, open the list of available networks, and then connect the computer to HP-Print-xx-[your printer model name]. Once connected, the printer’s IP address is 192.168.223.1.
Type the IP address into an Internet browser, and then press Enter.

The EWS opens in the browser.
Click the Network tab, and then click Wireless (802.11) and Network Address (IPv4) from the left side of the page.
Click Suggest a Manual IP Address if it is an available option, or enter Manual IP values compatible with your router.
Click Apply, then restart the printer.

The printer remains connected to your network.

What can I do to troubleshoot network or printer connection issues?

Download and run HP Print and Scan Doctor

to automatically diagnose and resolve printer hardware and connection issues.

Additionally, you can try the following recommendations and procedures to help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.

Use these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.
Confirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer.
Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Wireless signals are weaker at greater distances between the printer and the router.
Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network.
Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Check the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is turned on and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations.
Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.
Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the control panel menu to type an IP address that is valid for use on your local area network.

What if an 'Unable to find printer' message displays during the installation?

The installer software cannot set up the printer if it is not available on the network, or if there is a problem with your local network.

For detailed troubleshooting steps to resolve the error, go to Printer Not Found During Network Driver Setup (Windows).

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