HP Customer Support - Knowledge Base




  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Use AirPrint to print & Image Capture to scan.


    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here


    Audio or sound issues? Try our automated HP Audio check!

    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​



HP DeskJet GT 5810, 5820 Printers - Color or Black Ink Not Printing; Other Print Quality Issues

This document is for HP DeskJet GT 5810 5811, 5820, 5821, and 5822 All-in-One printers.
The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Step 1: Use genuine HP printheads and ink

HP recommends that you use genuine HP ink. HP cannot guarantee the quality or reliability of non-HP ink. If you do not use genuine HP ink and HP printheads, the steps in this document might not resolve print quality issues.
Purchase replacement ink and other supplies from the HP Store or local retailers.
Using non-HP ink contaminates any genuine HP ink added later. Because ink remains in the printhead when the ink is changed, the contaminated ink can remain in the system and affect print quality.
If you are using genuine HP printheads and ink, continue to the next step.

Step 2: Refill any low or empty ink tanks

Low ink levels can impact print quality.
Damage to the printer as a result of improperly filling the ink tanks or using non-HP ink is not covered under warranty.
Do not let the ink levels fall below the minimum fill line when printing. Very low ink levels can result in reduced print quality or damage to the ink system.
  1. Visually check the printer ink levels using the ink tank window.
      Filled ink tanks
    1. Maximum fill line
    2. Minimum fill line
    • If any ink level is below or close to the minimum fill line, continue with these steps to refill any low ink tanks.
    • If all ink levels are properly filled above the minimum fill line, skip to Check for ink smears on the back of printouts.
  2. Open the ink tank lid.
    Open lid
  3. Remove the plug from the ink tank you are refilling. Set the plug upside-down on a disposable piece of paper.
    Avoid ink stains. Ink might be on the underside of the plug.
    Remove the tank plug
  4. Remove the cap from the ink bottle, pull off the seal tab, replace the cap, and then flip open the lid.
    Remove the cap and seal
  5. Hold the ink bottle on the tank spout, gently push down, and then let the ink drain into the ink tank. Fill the ink tank to just below the maximum fill line on the tank.
    If the bottle does not start draining, remove and reinsert the bottle onto the tank spout.
    Do not squeeze the bottle, and do not overfill the ink tank.
    Filling the ink tank
  6. After the ink tank is filled, pull the ink bottle straight up.
    Close the ink bottle lid, set the bottle upright, and then push the ink tank plug into its slot on the ink tank.
    Replacing the plug
  7. Make sure the ink tank plugs are pressed firmly into place.
    Ink tank plugs secure
  8. Repeat the previous steps to fill any other low or empty ink tanks.
    Store any bottle with remaining ink in a cool, dry place for later use.
  9. Close the ink tank lid.
    Close the ink tank lid

Step 3: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue.
  1. Load paper into the input tray.
  2. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then release the Power button.
    The printer feeds one page slowly. The printer might make some noise for approximately one minute.
  3. Wait until the page ejects from the printer before you remove it.
  4. Examine the test page.
If the print quality is unacceptable, continue to the next step.

Step 4: Check the ink delivery system

Make sure the transportation ink valve is unlocked, the printhead latch is closed, and ink completely fills the ink delivery tubes.
While performing the following steps, do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.
  1. Make sure the transportation ink valve is in the unlocked position.
    Printing with a locked transportation ink valve can damage the printheads.
    Unlocking the transportation ink valve
  2. Make sure the printer is turned on.
  3. Inspect the position of the blue printhead latch.
    1. Open the exterior door.
    2. Open the printhead access door.
      Opening the printhead access door
    3. Wait until the carriage is idle and silent before you continue.
    4. Visually inspect the printhead latch position.
      • If the printhead latch is closed, continue to the next step.
      • If the printhead latch is open, skip to Replace the printheads.
      Do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.
      Don't touch the blue latch
  4. Reach inside the printer through the printhead access door, and then manually move the carriage to the right.
    Moving the carriage to the right
  5. Visually inspect the ink delivery tubes.
    • If the tubes are white or ink stained, the printer is not properly primed or out of ink, skip to Replace the printheads.
      Example of a printer not properly primed
      Example of a printer out of ink with ink stained tubes
    • If the tubes are completely filled with dark ink, the printer is properly primed and filled with ink, continue to the next step.
      Example of a printer properly primed with dark ink

Step 5: Make sure you are using the appropriate paper for your print job

Use the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.
  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, such as photo paper and envelopes. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.
  • Do not use wrinkled or curled paper. Use only clean, wrinkle-free paper.
    Do not use wrinkled paper
  • Use the correct paper type for your project.
    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
      ColorLok logo
    • For documents with dense printing, such as high contrast graphics or photos, use HP Advanced Photo Paper for best results.
    • Some paper might not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
  • Try using a different paper. This determines if the problem is related to the paper.
After checking the paper, try to print again. If the print quality is unacceptable, continue to the next step.

Step 6: Check the print settings

Check the print settings to make sure they are appropriate for your print job.
Print settings vary by operating system and software program.
After checking the print settings, try to print again. If the print quality is unacceptable, continue to the next step.

Step 8: Run the printhead cleaning utility using the HP Software

HP provides an automated printhead cleaning utility that can unclog printhead nozzles.
Clean the printheads only when necessary. Unnecessary cleaning shortens the life of the printheads and wastes ink.
To protect the printheads from drying out, always turn the printer off with the Power button.
If the print quality is unacceptable, continue to the next step.

Step 9: Align the printheads using the HP software

Use the HP printer software to align the printheads.
Try to print again. If the print quality is unacceptable, continue to the next step.

Step 10: Replace the printheads

If you have followed all the steps in this document and your printer is producing printouts with print quality issues, you must replace both printheads.
Contact HP to replace both printheads. If you already have new replacement printheads available, go to Replacing Printheads for more information.
Contacting HP for service in Asia Pacific
If you completed all the preceding steps and your printer still has an issue, you might need further assistance from HP. Go to Contact HP Support to review available service options. 
Contacting HP for service in all countries/regions, except Asia Pacific
If you completed all the preceding steps and your printer still has an issue, service the product. Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.






Country/Region: Flag India