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HP DeskJet 1110, 1200, 2029 Printers - Color or Black Ink Not Printing

This document is for HP DeskJet 1110, 1111, 1112, 1255, DeskJet Ink Advantage 1115, 1118, 1216, 1275, and Ultra Ink Advantage 2029 printers.
The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
If using genuine ink cartridges resolved the issue, you do not need to continue troubleshooting.

Step 2: Check estimated ink levels

Low ink levels can impact print quality. Check estimated ink levels to see if any ink cartridges are critically low or empty.
note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Step 3: Replace any low or empty ink cartridges

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if all ink cartridges show healthy ink levels.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Lower the output tray, if it is not already lowered.
  3. Reach inside the printer, grasp the handle, then lower the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge access door.
  4. Wait until the carriage is idle and silent before you continue.
  5. Lightly press down on the ink cartridge to release it.
    Figure : Press down on the ink cartridge
    Image: Press down on the ink cartridge.
  6. Pull one ink cartridge toward you out of its slot.
  7. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
  8. Remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Remove the plastic tape
    Image: Remove the plastic tape.
  9. Hold the ink cartridge by its sides with the nozzles toward the printer, then insert the ink cartridge into its correct slot.
    • Insert the black ink cartridge () into the right slot.
    • Insert the tri-color ink cartridge () into the left slot.
  10. Slide the ink cartridge at a slightly upward angle into the empty slot, then gently push up on the ink cartridge until it snaps into place.
    Figure : Push the ink cartridge into its slot
    Image: Push the ink cartridge into its slot until it snaps into place.
  11. Repeat these steps to install the other ink cartridge, if necessary.
  12. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door.
After loading the paper, the printer automatically prints an alignment page.
note:
The printer only prints an alignment page automatically when new ink cartridges are installed.
If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software (Windows) or the Printer Utility (OS X).
If print quality issues persist after replacing any empty ink cartridges, continue to the next step.

Step 5: Clean the ink cartridges

Clean the ink cartridges using the HP software, and then evaluate the results.
note:
To avoid issues that require cleaning, always turn the printer off with the Power button.
If cleaning the ink cartridges did not resolve the issue, continue to the next step.

Step 6: Identify the problem ink cartridge

Examine the test page you printed in the step to clean the ink cartridges. Check the text and color blocks on the test page to identify any defective ink cartridges.
  • If you identify any defects with the black text on the page, the black ink cartridge needs to be replaced.
  • If you identify any defects with the colored blocks on the page, the tri-color ink cartridge needs to be replaced.

Step 7: Check the ink cartridge warranty status

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

Step 8: Replace the problem ink cartridge

Replace the problem ink cartridge with a new, genuine HP ink cartridge.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Lower the output tray, if it is not already lowered.
  3. Reach inside the printer, grasp the handle, then lower the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge access door.
  4. Wait until the carriage is idle and silent before you continue.
  5. Lightly press down on the ink cartridge to release it.
    Figure : Press down on the ink cartridge
    Image: Press down on the ink cartridge.
  6. Pull one ink cartridge toward you out of its slot.
  7. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
  8. Remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Remove the plastic tape
    Image: Remove the plastic tape.
  9. Hold the ink cartridge by its sides with the nozzles toward the printer, then insert the ink cartridge into its correct slot.
    • Insert the black ink cartridge () into the right slot.
    • Insert the tri-color ink cartridge () into the left slot.
  10. Slide the ink cartridge at a slightly upward angle into the empty slot, then gently push up on the ink cartridge until it snaps into place.
    Figure : Push the ink cartridge into its slot
    Image: Push the ink cartridge into its slot until it snaps into place.
  11. Repeat these steps to install the other ink cartridge, if necessary.
  12. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door.

Step 9: Service the printer

If the previous steps did not resolve the issue, service the printer.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

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