The quality of a printed document from your HP Ink Tank 310 or 410 series printer is not as expected. The following tasks help resolve missing black ink, colors are faded or do not match the original, and lines or streaks in printouts.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Low ink levels can impact print quality. Refill any tanks that are low on ink.
Make sure your print job is set up for optimal print quality results.
Use an automated cleaning tool if there are smears of ink on the back of documents or photos.
Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then release the Power button.
Wait for the page to print, and then examine the page for print quality issues.
To resolve many print quality issues, print a Print Quality Diagnostic page, and then evaluate the results.
Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
Use the HP Smart app to align the printhead.
Remove the faulty printhead, and then install the new replacement.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.