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HP Business PCs - HP Wolf Security compatibility issue with Virtualization Based BIOS Security and SCE or SAE

If your computer has Virtualization Based BIOS Security and Sure Click Enterprise (SCE) or Sure Access Enterprise (SAE) enabled, you are prompted to restart your computer every time that you start it. To resolve this issue, disable Virtualization Based BIOS Security.

Virtualization Based BIOS Security conflicts

Use the following table to determine if Virtualization Based BIOS Security conflicts with SCE or SAE on your computer.

Virtualization-Based BIOS Security conflicts
Windows Version	Sure Click Enterprise (Hyper-V enabled in Windows)	Sure Click Enterprise (Hyper-V disabled in Windows)	Sure Access Enterprise
Windows 10, 1909 and higher	No conflict	Conflict	Conflict
Windows 10, 1809 (LTSC)	Conflict	No conflict	N/A
Windows 11	No conflict	No conflict	Conflict

To determine if Hyper-V is enabled on your computer, search for and open System Information to run the Windows System Information app. If Virtualization-based security is set to Running, Hyper-V is enabled.

Checking if Virtualization-based security is running

Cause of HP Wolf Security compatibility issue

On certain business PCs with BIOS version 01.00.00 or higher, enabling Virtualization Based BIOS Security also enables a firmware hypervisore. SAE and, in some cases, SCE also install a hypervisor. In these cases, the conflict between the hypervisors causes HP Wolf Security to prompt you to restart the computer.

Disable Virtualization Based BIOS Security

Until a BIOS update is available, disable Virtualization Based BIOS Security to avoid any issues.

Note:

HP recommends that you re-enable Virtualization Based BIOS Security after the BIOS update has been applied.

Note:

If you have a BIOS Admin Password or Sure Admin password enabled, you must authenticate your credentials to complete this procedure.

Turn on or restart the computer, immediately press esc, and then press f10 when the Startup Menu is displayed.
Select the Security tab.
Select BIOS Sure Start, and then press enter.
Clear the Virtualization Based BIOS Protection check box.
To save your changes and exit, press f10, and then select Yes. Your changes take effect after the computer restarts.

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