Learn how to resolve an issue when an HP LaserJet Pro printer is unable to print a test page.
When attempting to print a test page on HP LaserJet Pro 4001-4004 or MFP 4101-4104 printer model series, the printer fails to print.
This issue applies to the following printer series:
HP LaserJet Pro 4001-4004n/dn/dw Printer series
HP LaserJet Pro 4001-4004ne/dne/dwe HP+ Printer series
HP LaserJet Pro MFP 4101-4104dw/fdn/fdw Printer series
HP LaserJet Pro MFP 4101-4104dwe/fdne/fdwe HP+ Printer series
Learn how to resolve the issue using any one of the following options to print a test page.
Option one: Use the HP Smart app
Option two: Use the IP address of the printer
Before you begin:
Ensure that the power cable, USB cable, and network cable are connected correctly.
Confirm that there is paper in the printer tray.
Learn how to add a printer to HP Smart, and then print using the HP Smart app.
Use the following instructions to download and install HP Smart app.
Learn how to add a printer using an IP address in Windows.
Make sure to obtain the IP address of a printer to add the printer in Windows.
Learn how to obtain the IP address of the printer.
Depending on your printer model, follow these steps to locate the IP address of the printer:
HP LaserJet Pro 4001-4004
On the printer control panel, press the OK button to display the Home screen.
Use the arrow buttons to navigate to and open the following menus: Setup → Network Setup → General Settings.
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP address or host name.
HP LaserJet Pro MFP 4101-4104
From the Home screen on the printer control panel, touch the Wireless icon , or the Ethernet icon
, to view the printer's IP address or host name.
Make sure to note the correct IP address of the printer. This information is required to add a printer in Windows.
Depending on your Windows version, add a printer using an IP address in Windows.
Follow these steps to add a printer using an IP address in Windows 11.
Follow these steps to add a printer using an IP address in Windows 10.