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HP LaserJet Pro MFP - Setting up the printer to send and receive faxes

Follow the steps in the order presented to set up the fax.

You can also create a fax using the HP Smart app, and then send it securely to a fax machine using the mobile fax feature. Use the HP Smart software to set up and use the printer's phone-based fax capabilities.

For information about setting up and using fax features with the HP Smart Admin dashboard, go to hpsmart.com.

Before you begin

Complete the printer setup before connecting the fax service.

Important:

Product may or may not have fax/telephone cord enclosed. If not provided to reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Note:

In countries/regions that use serial telephone systems, an adapter is shipped with the printer. Use the adapter to connect other telecom devices to the same telephone jack that the printer is connected to.

Depending on the phone connection type, you might need a line-splitter and additional two-wire phone cords to complete the fax setup.

To identify the fax port and the telephone line-out port, look for the following icons on the rear of the printer:

Fax port icon

Fax port icon

Telephone line-out port

Telephone line-out port

Video overview

In addition to the instructions provided in this document, you can view the following video of how to set up the printer to send and receive faxes.

Step one: Identify the phone connection type

Review the following equipment and service types to determine which setup method to use. The method used depends on the equipment and services already installed on the phone system.

Note:

The printer is an analog device. HP recommends using the printer on a dedicated analog telephone line.

  • Dedicated phone line: The printer is the only piece of equipment or service connected to the phone line

  • Voice calls: Voice and fax calls use the same phone line

  • Answering machine: An answering machine answers voice calls on the same phone line used for fax calls

  • Voice mail: A voice-mail subscription service uses the same phone line as the fax

  • Distinctive ring service: A service from the telephone company that allows several phone numbers to be associated with one phone line, and each number has a different ring pattern; the printer detects the ring pattern assigned to it and answers the call

  • Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up connection

  • DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called ADSL in some countries/regions

  • PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system

  • VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider

Step two: Set up the fax

Choose one of the options below that best describes the environment in which the printer will be sending and receiving faxes, and then follow the steps provided to set up the fax.

Note:

This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters and configure the digital settings correctly. For more information, contact the digital service provider.

Note:

Do not connect more than three devices to the telephone line.

Note:

Voicemail is not supported with this printer.

Follow the instructions depending on the type of control panel when setting up the fax settings on the printer.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

Touchscreen with white background

Touchscreen with black background

Touchscreen with black background

Step three: Configure the fax time, date, and header

Choose one of the methods below to configure the fax time, date, and header.

Note:

In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.

Step four: Run a fax test

Run a fax test to make sure that the fax is set up correctly.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

Touchscreen with white background

Touchscreen with black background

Touchscreen with black background
  1. Print a fax test report.

    • Touchscreen control panel with white background

      1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .

      2. Scroll to and open the following menus:

        1. Fax Setup

        2. Tools

        3. Run Fax Test

    • Touchscreen control panel with black background

      1. From the Home screen on the printer control panel, touch the Setup button .

      2. Open the following menus:

        1. Service

        2. Fax Service

        3. Run Fax Test

    The printer prints a fax test report.

  2. Review the test report.

    • If the report indicates that the printer passed the test, the printer is ready to send and receive faxes.

    • If the report indicates that the printer failed the test, review the report for more information on how to resolve the issue. The fax troubleshooting checklist has more information on resolving fax problems.

Additional information to configure the fax receive settings

Review the following information to configure the fax receive settings.

Go to HP LaserJet Pro MFP - Configure the receive fax settings.


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