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HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

Find the error code or Edge lighting pattern you are experiencing for steps to resolve the issue.

Control panel buttons, icons, and lights

Callout	Description
1	Edge lighting: Indicates printer status
2	Paper tray light: Indicates paper-related issues, including jams
3	Cartridge access door lights: Indicates ink cartridge errors

Error codes

Error codes display in the number counter on the printer control panel.

E0 error

An E0 error indicates an unusable cartridge.

This occurs when one or both ink cartridges need attention. Reseat both cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

E1 or E2 error

An E1 or E2 error indicates the paper size setting does not match the paper size loaded in the input tray.

Load the correct size paper or change the print settings, and then press the Cancel button . Go to HP Printers - Paper Mismatch error (Windows, Mac) for more information.

E3 or E4 error

An E3 or E4 error indicates a carriage or paper jam.

Go to Carriage jam or E3 error or E4 (Paper jam) error for more information.

E5 or E6 error

An E5 or E6 error occurs when the scanner or printer is in an error state. Reset the printer.

With the printer on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to the printer, and then plug the power cord directly into a wall outlet.

E9 error

An E9 error occurs when there is an error after a printer firmware update or a printer reset.

How to Fix an “E9” Error Message on the HP ENVY 6000e and 6400e Printer Series

Learn how to fix an “E9” error message on the HP ENVY 6000e and 6400e printer series.

Restore factory defaults on the printer, open the HP Smart app, hide the printer, and then re-add it in the app. For more information, go to HP ENVY 6000e, 6400e printers - E9 error.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Light patterns

Find the light pattern you are experiencing to resolve the issue.

Light bar glows light blue

The Edge light bar glows light blue when the printer is idle and ready for use. The light dims when the printer is in Sleep mode. You do not need to take any action.

Light bar glows blue-white in the center

Light bar pulses white

The Edge light bar pulses white when the printer is processing a print job. You do not need to take any action.

Light bar pulses light green

When the Edge light bar turns light green, do not use the printer until the green glowing light goes away.

Note:

See the Wi-Fi light on the control panel to understand the Wi-Fi connection status.

This occurs when the printer is turning on or off, or updating.

Light bar pulses purple

The Edge light bar pulses purple when the printer is connecting to a Wi-Fi network.

Purple light moves from the center to the outer edges: The printer is in Auto Wireless Connect (AWC) mode and is waiting to connect to your computer or mobile device.
Light bar glows purple in the center: The printer is in Auto Wireless Connect (AWC) mode and is waiting for the Wi-Fi network password in the HP Smart app.
Outside edges of the light bar pulse purple repeatedly and the Wireless light blinks: The printer is connecting to a Wi-Fi network using WPS mode.

Light bar pulses blue and blinks amber

This occurs when the printer loses the Wi-Fi connection or there is a connection error during setup.

Light blue pulses blue and flashes amber

If this happens during first-time setup, press and hold the Wireless button on the back of the printer for five seconds to reset the wireless connection. Then, set the printer up again.

Light bar glows amber

The light bar glows amber when there is a printing error. Look at the other lights on the printer to find and resolve the error you are experiencing.

Paper tray light blinks

This occurs when a paper error stops the printer from beginning or continuing a print job. Load paper, check the printer for jams, or change the paper or paper settings.

Go to HP Printers - Paper Mismatch error (Windows, Mac) or E4 (Paper jam) error for more information.

Cartridge access door light blinks, ink cartridge light is on, Cancel and Resume buttons are on

This occurs when a counterfeit or previously used cartridge is installed or the cartridge is low.

If the corresponding cartridge is newly installed, it might be counterfeit or previously used. See the message in the HP printer software or the HP Smart app for more information. Otherwise, the corresponding cartridge is low on ink. Press the Resume button to continue printing, and change the cartridge when print quality is no longer acceptable. Go to Replacing ink cartridges for more information.

Cartridge access door and ink cartridge light blink, Cancel button is on, Resume button is off

This occurs when one ink cartridge is missing or not correctly installed.

If one of the cartridges is missing, the printer enters into single cartridge mode. Insert the missing cartridge to exit this mode. If a cartridge is not installed correctly, remove the cartridge, remove any tape, and then reinsert the cartridge. Go to Replacing ink cartridges for more information.

Cartridge access door light is on, ink cartridge light is off, Cancel and Resume buttons are off

This occurs when the cartridge access door is open. Close the cartridge access door and resume printing.

Cartridge access door light blinks fast, ink cartridge light blinks fast, Cancel button is on, Resume button is off

This occurs when the carriage inside the printer stalls.

Press the Cancel button to cancel the print job, and then look for any obstructions in the carriage path. Go to Carriage jam or E3 error for more information.

Light bar blinks amber fast

The light bar blinks amber and the printer LEDs blink fast. This occurs when there is a serious printer error.

With the printer on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to the printer, and then plug the power cord directly into a wall outlet.

Light bar pulses amber and changes to green

The Edge light bar glows amber towards the edges, and then changes to green.

This occurs when the printer has been restored to factory defaults.

Light bar pulses blue from the center and ends with glowing green

This occurs when Printer Identification is triggered. The printer returns to a Ready or Idle state after identification. No action is necessary.

Light bar pulses blue from the cender and ends with glowing green repeatedly

Light bar blinks blue and amber quickly three times in the center

This occurs when the number of Wi-Fi Direct connections is at the maximum of five devices.

If you are try to connect a new device, you must first disconnect one of the previously connected devices. For more information, go to HP printer setup (Wi-Fi Direct).

Light bar glows purple at outside edges and blinks amber in the center

This occurs when the printer experiences an error while connecting with Wi-Fi Protected Setup (WPS).

Light bar glows purple at outside edges and flashes amber at the center

Press and hold the Wireless button on the back of the printer for five seconds to reset the wireless connection, and then set it up with WPS again.

Pressing the Wireless button on the back of the printer

For more information, go to HP printer setup (HP Smart app).

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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