After you install the printheads, the printer does not prime and a Printheads missing error message displays on the printer software or HP Smart app of your HP Smart Tank 670, 720, 750, 790, 6000, 7000, 7300, or 7600 series printer. Depending on your printer, one of the following might also display.
Printers with touchscreens: A Printhead Problem message displays.
Printers without touchscreens: The Attention light and one or both Printhead icons blink.
Look at the printer display (touchscreen printers) or control panel (without touchscreen printers) to determine which printhead caused the error.
The printer might display an error if the printheads are not correctly installed.
Make sure the ink tanks are at least half full and paper is loaded in the input tray.
Reset the printer to recover from printer errors or failures.
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
Enter your product serial number to view warranty status and to change your location, if necessary.
Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.