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Fix poor print quality on HP LaserJet M109-M112 printers
The quality of a printed document is not as expected. Printouts are smeared, fuzzy, dark, or faded, or toner is loose, partially missing, or scattered.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Check the paper
The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.
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Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.
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Do not use paper that is too rough. Smoother paper might result in better print quality.
Check the toner level and inspect the cartridge
Low toner or issues with the cartridge can cause poor print quality.
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Check the toner level, and then replace the cartridge if the level is very low or empty.
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HP Smart app: Open the app, and then view the toner level next to the printer name or image.
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Configuration Report: On the printer control panel, press the Resume/Cancel button
to wake the printer. Press and hold the Resume/Cancel button
blinks, and then view the toner level on the printout.
If you are using genuine HP cartridges and the toner level is not very low or empty, continue with these steps to inspect the cartridge for damage.
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Open the toner access door, and then remove the cartridge.
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Examine the memory chip for damage. If the memory chip is damaged, replace the cartridge.
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Examine the surface of the imaging drum. If you see any scratches, fingerprints, or other damage, replace the cartridge.
CAUTION:Do not touch the imaging drum. Fingerprints can cause print quality problems.
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Install the cartridge, and then close the toner access door.
Check print settings
Print settings can affect print quality. Make sure the print settings are appropriate for your print job.
Check print settings using HP Smart
Adjust print settings to improve quality by printing a document or photo from the HP Smart app.
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Open the HP Smart app, and then click Print Documents or Print Photos.
Clean the cartridge
Use Cartridge Cleaning Mode to clean dust from the paper rollers and improve print quality.
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If prompted, enter the Username and Password.
Note:If the password has not been changed, you can find the Username and PIN (password) underneath the toner access door.
Print a cleaning page
Use Toner Cleaning Mode to clean dust from the paper rollers.
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If prompted, enter the Username and Password.
Note:If the password has not been changed, you can find the Username and PIN (password) underneath the toner access door.
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Locate Fuser Cleaning Mode, click Start, and then click OK.
The Attention light
blinks on the printer control panel.
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On the control panel, press the Resume/Cancel button
The printer uses a single piece of paper to clean the fuser.
Adjust the print density setting
Adjust the print density settings to help improve print quality issues.
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If prompted, enter the Username and Password.
Note:You can find the Username and PIN (password) underneath the toner access door.
Update the printer firmware
Check for and install any available printer firmware updates that include new features or resolve issues.
Service the printer
Service or replace your HP printer if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Keep a print sample that shows the problem. If the printer, ink or toner cartridges, or the imaging drum are replaced under warranty, the support agent might request the print sample.
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