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HP PCs - No sound from speakers

You can attempt to resolve audio issues such as no sound is coming from the speakers (no volume or the audio is not working), or the sound is muffled, intermittent, crackling/popping, or otherwise distorted.

Restart the computer

If no sound comes from the speakers or headphones connected to your computer, an application controlling the device might be preventing other applications from using the speakers or headphones.

  1. Restart your computer, and then test the audio to see if the problem is fixed.

Run Audio Check in HP Support Assistant

Run Audio Check in HP Support Assistant to make sure that the audio device is functioning properly.

  1. Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

  2. In Windows, search for and open HP Support Assistant.

  3. On the My Dashboard tab, click Fixes & Diagnostics.

    Click Troubleshooting and fixes in the My notebook pane
  4. Click Audio Check in the One click fixes section.

  5. Click Next, and then wait for the audio test to complete.

    Clicking Next to start the Audio Check
  6. Review the test results on the audio and microphone diagnostic results sections, and then click Test Audio.

    Reviewing the audio test results, and then clicking Test Audio
  7. If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

Run the sound problems troubleshooter

Automatically identify and fix audio errors with the Windows sound troubleshooting tool.

  1. Right-click the notification area speaker icon , and then select Troubleshoot sound problems.

  2. Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

  3. If a recommended action displays, select Apply this fix, and then test for sound.

Test external speakers or headphones

If you are using external speakers or headphones, they might be faulty.

  1. Connect and try to use other speakers or headphones with your computer. If they produce sound without problems, the original device is faulty.


    If you use Bluetooth or wireless devices, make sure that they are paired per the manufacturer's instructions.

Update the audio driver

Use Windows Update to update to the latest audio drivers available for your computer.

  1. In Windows, search for and open Check for updates. Install any available updates.

To learn more about Windows Update, go to HP PCs - Updating drivers using Windows update (Windows 11, 10).