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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Get a free trial

When you enroll for the first time with a new printer, you might be eligible for a free trial of HP Instant Ink.

  • In order to claim your trial, you must enroll during printer setup or within 7 days from setting up your printer.

  • During your free trial, you can print up to the trial limit no matter what plan you select during enrollment.

  • Once you know how many pages you print per month, you can change your plan at any time. If you change your plan during the free trial, you will not be charged.

  • If you need to set up your printer, visit 123.hp.com to get started and claim your free trial.

Want to make sure you received your free trial?

  1. Sign into your HP Instant Ink account.

  2. If HP Instant Ink displays as a choice in the left menu, click HP Instant Ink > Plan Overview.

  3. If you have more than one printer, make sure the printer you are interested in is selected.

  4. If you have free months, the number remaining is indicated under Plan or My Plan on the right side of the window. The number of free pages remaining during the month is in the Status area.

Why was I charged during my free trial? You printed over the maximum number of pages allowed for the free trial. When you print over your monthly pages, you are billed for additional pages at an affordable rate.

Why do I have to provide a payment method or shipping address during the free trial?

  • Payment is required to continue printing with HP Instant Ink if you print over the maximum number of pages allowed for the free trial.

  • A shipping address is required for delivery of the Welcome Kit and replenishment supplies.


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Country/Region: Flag India

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