HP PCs - Hard disk error displays before the computer starts in Windows 10

There are six hard drive tests. First run the Quick Test (two to three minutes). If the Quick Test does not find a problem, run the Extensive Test (two hours or more). It can run once or loop until an error occurs.

1. On the Component Tests menu, click Hard Drive > Quick Test.

   

2. Click Run once. The Quick Test begins.

3. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

   When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

4. If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.

5. If the hard drive fails a test, click Troubleshoot.

6. Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.

7. If the problem is not resolved, click Yes to contact HP Customer Support.

8. Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

9. If your computer is online, click NEXT to go to the HP Customer Support website.

   If your computer is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.