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HP PCs - Hard disk error displays before the computer starts in Windows 10
On startup, a Hard Disk Error message displays.
This error message might indicate an issue with sectors, data, or physical disks on the hard drive.
If this error message displays, perform a hard drive diagnostic test to verify the condition of the hard disk drive.
Performing hard drive tests in HP PC Hardware Diagnostics
There are six hard drive tests. First run the Quick Test (two to three minutes). If the Quick Test does not find a problem, run the Extensive Test (two hours or more). It can run once or loop until an error occurs.
Follow these steps to run the Hard Drive Quick Test:
Reviewing the hard drive test results
When the hard drive test is complete, a message is displayed to indicate what actions have been taken.
Test result |
Suggested action |
---|---|
Hard Disk Test passed |
Use the computer as usual. |
Problem found and repaired |
Use the computer as usual. |
Bad sector found and re-mapped |
Restart the computer.
|
Specific error message and 24-digit failure ID code is displayed |
Contact HP Customer Support. |
Error message SMART Check: NOT INSTALLED | Short DST: NOT INSTALLED is displayed |
Reload default BIOS Setup settings. Refer to the specific HP document for your product and then follow the steps in the section of Reload default BIOS Setup settings. After reloading the default BIOS setup, run the hard drive diagnostic test again. If the error Not INSTALLED displays again, contact HP Customer Support. |
Contacting HP for a failed hard drive test
If the hard drive test fails, write down the failure ID (24-digit code) and contact HP Customer Support.
The failure ID is also available in Test Logs on the main menu.
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