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13.B2.D1 jam error in tray 1

Use the following procedure to clear paper jams in tray 1.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

  • 13.B2.D1 Jam in tray 1

  1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by pulling it straight out.

    Remove jammed paper
  2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2.

    Remove Tray 2
  3. At the left side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper. Remove the jammed sheet by gently pulling it straight out.

    Press the tab to lower the tray plate and remove jammed paper
  4. Push the tray plate back up into place.

    Push the tray plate up into place
  5. Reinstall Tray 2.

    Reinstall Tray 2
  6. Make sure the type and quality of the paper being used meets the HP specifications for the printer.

  7. Reopen Tray 1 and load paper into the tray. Ensure the tray guides are set to the correct paper size.

    Set tray guides to correct size
  8. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.

    Do not overfill paper tray
  9. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.


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Country/Region: Flag India

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