hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

How to scan with an HP printer

Set up scan jobs from the printer or use your device camera to capture documents and photos.

Scan with the HP Smart app (Windows, Mac)

Scan documents and photos from the printer, capture items with the computer camera, or use the scan tools with files saved on the computer.

  1. Open the HP Smart app. If you do not have HP Smart, download it from 123.hp.com or your app store.

  2. Click the Scan tile on the home screen.

  3. Select an option from the top menu bar.

    • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

    • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

    • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

    HP Smart app scan tasks
  4. Adjust the boundaries using the circles at the corners of the scanned, imported, or captured item, and then click Apply.

    Adjusting the boundaries of a scanned item in HP Smart
  5. In the Scan Result window, use the following options and settings to complete the scan job.

    • Save multiple pages in a single scan file: Click Add Pages.

    • Create a PDF or select the photo file type: Select PDF or JPG in the bottom menu bar.

    • Send the scan to email: Click Share, and then click Mail.

    • Make scan quality edits: Click Edit to rotate, crop, adjust colors, and change the angle.

Scan with the HP Smart app (Android, Apple iOS)

Scan documents and photos from the printer, or capture items with the phone or tablet camera.

  1. Open the HP Smart app. If you do not have HP Smart, download it from 123.hp.com or your app store.

  2. Open the app, and then click the plus sign to set up your printer.

  3. Select one of the following scan tiles from the app home screen.

    • Printer Scan: Place the original on the printer scanner glass or into the automatic document feeder (ADF). In the app, tap the settings icon to select the input source, resolution, and color, and then tap Done. Tap the blue circle to scan the item.

    • Camera Scan: Uses the camera on your phone or tablet to capture a photo or document that you can edit, print, or share.

  4. In the Preview window, use the following options and settings to complete the scan job.

    HP Smart scan preview
    • Save multiple pages in a single scan file: Tap the plus sign.

    • Create a PDF or select an image file type: Tap Share/Save, and then tap Format to select a file type.

    • Send the scan to email: Tap Share/Save, change any file settings, and then tap Share/Save to display the Mail option.

    • Make scan quality edits: Tap the edit icon to adjust colors, apply filters, crop, and add text.

Scan with Webscan (Chromebooks)

For scan-enabled printers, you can scan documents and photos using Webscan over a network connection. No additional software or drivers are required.

  1. Place the original on the scanner glass or into the automatic document feeder (ADF).

    Note:

    Do not load photos into the ADF to prevent damaging them or the printer.

  2. Make sure your printer is connected to the same network as your computer or mobile device.

  3. Find the printer IP address.

    • Printers with a control panel menu: Find the IP address in the Wireless menu or in network settings.

      Example of the Wireless Summary screen
    • Printers without a control panel menu: Print a Network configuration or Wireless Network Test Results page to find the IP address.

      For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

      For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

      Example of the IP address on a network configuration report
  4. Type the printer IP address into the web browser address line, and then press Enter to open the printer homepage, or Embedded Web Server (EWS).

    Typing the IP address in the internet browser address bar
  5. If a login or certificate window displays, complete the information to finish opening the EWS.

    • If a website security certificate displays, click Continue to open the printer homepage.

    • If a login window opens, type admin for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.

    Example of the PIN sticker on printer
  6. Click Scan.

    A You cannot use this function because it has been disabled message displays.
    Opening the Scan menu in the EWS
  7. Click Settings > Security > Administrator Settings.

  8. If you are prompted to go to a secure HTTPS-enabled webpage, click OK or Redirect to HTTPS.

  9. If a Your connection is not private message displays, click Advanced > Proceed to [Printer IP address].

  10. In the Administrator Settings, locate and select the box next to Webscan or Webscan from EWS, click Apply > OK.

  11. Return to the Scan menu, select the scan preferences, click Start Scan, and then follow the instructions to save the scan.

    Example of the Webscan settings menu in the EWS

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

Are other scan apps and tools available?

Use another scanning app based on your needs. To enable additional scan features with supported printers, install HP scan software to scan from the printer, duplex scan, and create an editable scan file.

  • HP scan software (Windows, Mac): Go to 123.hp.com to install the full feature driver and software. After completing the printer setup, open the scanning software.

    • Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan.

    • Mac: From the Applications list, open HP Easy Scan. Click the Scanner drop-down menu, and then select your printer.

    Depending on your printer, this scan software supports the following features:

    • Scanning from the printer control panel to the computer or to an email account

    • Two-sided (duplex) scanning using the automatic document feeder

    • Creating an editable scan file using optical character recognition software

  • Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer to scan.

    Clicking New Scan in Windows Fax and Scan
  • Windows Paint: In Windows, search for and open Paint. Click File or the Menu icon , and then click From scanner or camera.

  • Windows Scan app: In Windows, search for and open the Windows Scan app . If it is not listed, go to Windows Scan (in English) to install it.

  • Apple Image Capture (Mac): Open Image Capture from your Applications list, click your printer name in the Devices or Shared list, and then click Show Details to access all scan settings.

  • HP MFP Scan for HP Laser MFP printers (Windows): After installing the full feature software from 123.hp.com, search Windows for and open HP MFP Scan. Click Quick Scan to scan a document or photo without changing any settings, or click Advanced Scan for more options and scan job settings.

How do I save a scan as an editable text file?

Optical Character Recognition (OCR) software converts the letters in a scan original to an editable text file. Install the HP printer software package for Windows and Mac to use the feature, if available.

  1. Go to 123.hp.com to install the driver and software.

  2. After completing the printer setup, open the scanning software to check if OCR scanning is supported.

    • Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan. Look for a Save as Editable Text (OCR) shortcut.

    • Mac: Open HP Easy Scan from your Applications list. Click the Scanner drop-down menu, and then select your printer. Scan a document, click Send, and then select Folder. Click the Format menu, and then find RTF or TXT.

  3. If these options are not available, your printer did not ship with OCR software. Contact a third-party OCR software vendor such as OmniPage, FineReader, or Readiris to see if your printer is compatible.

Why can't I connect my wireless printer or scan over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network:

    • Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. Select your network name, and then enter the password to complete the connection.

    • Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

  • Enable Bluetooth during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag India

hp-detect-load-my-device-portlet

Actions
Loading...