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HP LaserJet Flow MFP M830 and HP Color LaserJet Flow MFP M880 - Removal and replacement: Control panel

This document provides the procedures to remove and replace the control panel for the HP LaserJet Enterprise Flow MFP M830 and the HP Color LaserJet Enterprise Flow MFP M880.

Mean time to repair: 5 minutes

Service level: Basic

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Control Panel Kit Part Numbers

5851-5952

Control panel kit with instruction guide

Required tools

  • No special tools are required to install this kit.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

  • Check to make sure that the keyboard functions correctly. If it does not, make sure that the flat cable is installed correctly in the connector.

    Check that the keyboard functions correctly

    Check that keyboard functions correctly

Post service test

Print a configuration page to make sure that the printer is functioning correctly.

Remove the control panel

Follow these steps to remove the control panel.

  1. Optional step: Locate and open the Hardware Integration Pocket (HIP) next to the control-panel display. The HIP is covered by a rectangular cover that is retained by clips along its long edges. Using a thin, flat-blade screwdriver along either short edge, gently pry the cover off. If a third-party device is installed under this cover, disconnect and remove the device.

    Note:

    Set this device aside. It will be installed on the replacement control panel.

    Open the cover

    Open the cover
  2. Tilt the screen up.

    Tilt the control panel up

    Tilt the control panel up
  3. Release one tab, and then remove the cover.

    Remove the cover

    Remove the cover
  4. Slide the keyboard about halfway out of the product.

    Slide the keyboard out

    Slide the keyboard out
  5. Disconnect two connectors.

    Disconnect two connectors

    Disconnect two connectors
  6. Remove the screw.

    Tip:

    Use the edge of a coin to loosen the screw.

    Remove the screw

    Remove the screw
  7. Open the hinged latch to release the flat cable.

    CAUTION:

    Be careful. Do not dislodge the latch from the connector.

    Open the hinged latch

    Open the hinged latch
  8. Disconnect the flat cable.

    Disconnect the flat cable

    Disconnect the flat cable
  9. Slide the keyboard into the product.

    Slide the keyboard in

    Slide the keyboard in
  10. Firmly slide the control panel to the right to release it.

    Slide the control panel to the right

    Slide the control panel to the right
  11. Pull the control panel away from the product to remove it.

    Remove the control panel

    Remove the control panel

Remove the keyboard

Follow these steps to remove the keyboard.

  1. Tilt the screen down.

    Tilt the control panel down

    Tilt the control panel down
  2. Slide the keyboard tray all of the way out of the control panel until it stops.

    Slide the keyboard tray out

    Slide the keyboard tray out
  3. Turn the control panel over so that it is face down.

    Turn the control panel over

    Turn the control panel over
  4. Release and hold two tabs (callout 1) while sliding the keyboard tray away from the control panel (callout 2) to remove it.

    Note:

    Set this part aside. It will be installed on the replacement control panel.

    Release two tabs while sliding the keyboard tray out

    Release two tabs while sliding the keyboard tray out

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the keyboard

Follow these steps to install the keyboard.

  1. Place the replacement control panel face down, and then firmly slide the cover away from the control panel to remove it.

    Note:

    HP recommends responsible disposal of the defective cover.

    Remove the keyboard cover

    Remove the keyboard cover
  2. Turn the replacement keyboard over so that it is face down.

    Turn the keyboard over

    Turn the keyboard over
  3. Turn the keyboard tray from the previous control panel upside down, and then position the flat cable (callout 1) inside the tray cavity of the replacement control panel. Align the edges of the tray (callout 2) with the slots in the replacement control panel (callout 3).

    Install the keyboard

    Install the keyboard
  4. Slide the keyboard tray all the way into the control panel. The tabs on the tray snap into place as it is installed.

    Slide the keyboard tray in

    Slide the keyboard tray in
  5. Turn the control panel over so that it is face up.

    Turn the control panel over

    Turn the control panel over
  6. Tilt the screen up.

    Tilt the screen up

    Tilt the screen up
  7. Release one tab, and then remove the cover from the replacement control panel.

    Remove the cover

    Remove the cover
  8. Open the hinged latch, and then position the flat cable in the connector.

    CAUTION:

    Be careful. Do not dislodge the latch from the connector.

    Open the hinged latch and then insert the flat cable

    Open the hinged latch and then insert the flat cable
  9. Carefully close the latch to lock the flat cable.

    Close the latch

    Close the latch
  10. Slightly pull on the flat cable to verify that it is securely fastened in the connector.

    CAUTION:

    Be careful. Do not use your full force to pull on the flat cable. A slight pull on the flat cable is sufficient to verify that it is securely fastened.

    Slightly pull on the flat cable

    Slightly pull on the flat cable

Install the control panel

Follow these steps to install the control panel.

  1. Position the control panel at the front of the product. Insert the cables (callout 1) through the opening at the back of the control panel (callout 2).

    Position the control panel at the front of the product

    Position the control panel at the front of the product
  2. Insert the sheet metal tabs on the control panel into the slots on the product.

    Insert the sheet metal tabs

    Insert the sheet metal tabs
  3. Firmly slide the control panel to the left until it is fully seated.

    Slide the control panel to the left

    Slide the control panel to the left
  4. Slide the keyboard about halfway out of the product.

    Slide the keyboard out

    Slide the keyboard out
  5. Connect two connectors.

    CAUTION:

    To avoid damaging the black USB cable, make sure that the USB symbol () on the connector at the end of the cable is facing up before installing it in the control panel.

    Connect two connectors

    Connect two connectors
  6. Install the screw.

    Tip:

    Use the edge of a coin to tighten the screw.

    Install the screw

    Install the screw
  7. Install the cover.

    Install the cover

    Install the cover
  8. Optional step: If a device was removed from the Hardware Integration Pocket (HIP), open the HIP cover on the replacement control panel, and then reinstall the device.

    Open the cover

    Open the cover

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