The touchscreen might only recognize single digit characters. This issue occurs when attempting to enter double digit characters. The issue occurs on Retail Systems with touchscreens connected to ASMedia 12v Powered USB cards.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c08367242
Version: 1
HP Engage Flex Pro, Pro-C Retail System - Touchscreen may only recognize single digit characters when entering double digits
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 12-Sep-2022
Last updated : 12-Sep-2022
The information in this document applies to the following:
Systems:
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HP Engage Flex Pro Retail System
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HP Engage Flex Pro-C Retail System
Operating Systems:
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Microsoft Windows 10 IoT Enterprise 2019 LTSC (64-bit)
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Microsoft Windows 10 version 1809 (64-bit)
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Microsoft Windows 10 version 1903 (64-bit)
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Microsoft Windows 10 version 1909 (64-bit)
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Microsoft Windows 10 version 2004 (64-bit)
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Microsoft Windows 10 version 20H2 (64-bit)
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Microsoft Windows 10 version 21H1 (64-bit)
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Microsoft Windows 10 version 21H2 (64-bit)
To resolve this issue, perform the following steps to disable USB Selective suspend:
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Open the Control Panel.
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Click Hardware and Sound > Power Options.
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Click Change plan settings.
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Locate, and then click Change advanced power settings.
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Locate USB settings, and then locate and expand USB selective suspend setting.
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Set the Setting to Disabled.
Hardware platforms affected :
HP Engage Flex Pro Retail System, HP Engage Flex Pro-C Retail System
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA08367242
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