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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07712877

Version: 1

HP Z4, Z6 and Z8 Workstations - Possibility of system becoming unbootable when updating BIOS

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Jul-2021

Last updated : 23-Jul-2021

DESCRIPTION
Updating your BIOS from specific versions to latest versions of BIOS could cause your system board to be replaced.
Beginning and impacted BIOS versions for each Workstation product:
  • HP Z4 (Xeon) G4 Workstation (P61 BIOS family)- BIOS version 1.82-2.52
  • HP Z4 (Core-X) Workstation (P62 BIOS family)- BIOS version 1.81-2.52
  • HP Z6/Z8 G4 Workstation (P60 BIOS family)- BIOS version 2.17-2.52
The failure can occur in multiple update methods in Linux and Windows when going from the BIOS versions stated above to any later BIOS up to BIOS 2.73.
However if your Workstations are currently at 2.53 or later then you are not impacted.
note:
If you are on an impacted version of BIOS, the USB F10 BIOS update method can still be used without leading to a failure.

SCOPE
Systems:
  • HP Z4 G4 Workstation
  • HP Z6 G4 Workstation
  • HP Z8 G4 Workstation
Operating Systems:
  • Non-OS Specific
RESOLUTION
The fix has been implemented in BIOS versions 2.74 for Z4, Z6, and Z8.
Go to hp.com to download and install BIOS 2.74 or later, where the beginning softpaq numbers for BIOS 2.74 can be found below:
Windows Softpaqs:
  • HP Z4 Xeon G4 P61 Softpaq= SP121440
  • HP Z4 Core-X G4 P62 Softpaq= SP121442
  • HP Z6/Z8 G4 P60 Softpaq= SP121411
Linux Softpaqs
  • HP Z4 Xeon G4 P61 Softpaq= SP121414
  • HP Z4 Core-X G4 P62 Softpaq= SP121441
  • HP Z6/Z8 G4 P60 Softpaq= SP121413

Hardware platforms affected : HP Z4 G4 Workstation, HP Z6 G4 Workstation, HP Z8 G4 Workstation (Z3Z16AV)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07712877

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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