• Microsoft Windows 10 RS5 (Version 1809)
• Microsoft Windows 10 19H2 (Version 1909)
• Microsoft Windows 10 19H1 (Version 1903)

note:

If you do not see security questions after you select the Reset password link, make sure your device name isn't the same as your local user account name (the name you see when you sign in). To see your device name, right-click Start in the taskbar, select System, and scroll to the Device specifications section. If the device name is the same as your account name, you can create a new administrator account, sign in as an administrator, and then rename your PC (when you view your device name, you can also rename it).

• If the user has forgotten the password:
  • Re-install the Operating System (OS). See the Microsoft link for more information on Recovery options in Windows 10. Refer to the section Reset Your PC > Reset your PC from the sign-in screen.

• If the user remembers the password, perform the appropriate option listed below:

1. Right click on the Start button.
2. Select System.
3. Click Rename This PC.
4. Input a new Computer Name.
5. Click Next.
6. Click Restart now to restart the computer.

1. Connect a USB drive to the computer.
2. Press the Windows key + S on your keyboard to bring up the search bar.
3. Type Control Panel.
4. Select Control Panel.
5. Click on the View by option in the drop down list and select Large icons.
6. Click on User Accounts.
7. Click on Create a password reset disk.
8. Follow the on screen instructions to create the password reset disk. Always store the password reset disk in a safe place.