solution Contentsolution Content

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06606125

Version: 1

HP Manageability Integration Kit - Failure to Download and Import Driver Pack(s)

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Mar-2020

Last updated : 30-Mar-2020

DESCRIPTION
When attempting to download and import SoftPaqs using the HP Manageability Integration Kit (MIK), the import fails with following message :
Summary Failed to Import X of X driver pack(s)
The occurs with SoftPaqs that have 6-digit numbers. For example, sp100854.

SCOPE
Information in this document applies to the following:
Software:
HP Manageability Integration Kit versions prior to version 3.1.15.1
Computers:
All computers when using HP MIK
RESOLUTION
The issue is resolved in MIK version 3.1.15.1. Get the latest version of MIK here: https://ftp.hp.com/pub/caps-softpaq/cmit/HPMIK.html.

Hardware platforms affected : HP (10 Pk) EliteDesk 705 Series Bezel Support Kit, HP (10 Sets) EliteDesk 800 G2 Tower Bezel Support Kit, HP 402 G1 Small Form Factor PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 2170p Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 6930p Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G3 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8730w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G2 Tablet, HP EliteBook Revolve 810 G3 Tablet, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteDesk 1000 G1, HP EliteDesk 700 G1 Microtower PC, HP EliteDesk 700 G1 Small Form Factor PC, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G1 Small Form Factor PC, HP EliteDesk 705 G2 Desktop Mini PC, HP EliteDesk 705 G2 Microtower PC, HP EliteDesk 705 G2 SFF Bezel/Dust Filter, HP EliteDesk 705 G2 Small Form Factor PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Workstation Edition, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 705 G5 Small Form Factor PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 800 G2 SFF Bezel/Dust Filter, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower Bezel/Dust Filter, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G3 SFF Dust Filter, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower Dust Filter, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G4 Small Form Factor PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G4 Workstation Edition, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Small Form Factor PC, HP EliteDesk 800 G5 Tower PC, HP EliteDesk 800 G6 Desktop Mini PC, HP EliteDesk 800 G6 Small Form Factor PC, HP EliteDesk 800 G6 Tower PC, HP EliteDesk 880 G1 Tower PC, HP EliteDesk 880 G2 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G4 Tower PC, HP EliteDesk 880 G5 Tower PC, HP EliteOne 1000 23.8-in FHD Display, HP EliteOne 1000 23.8-in FHD Touch Display, HP EliteOne 1000 27-in 4K UHD Display, HP EliteOne 1000 34-in WQHD Curved Display, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 34-in Curved All-in-One Business PC, HP EliteOne 1000 IR and Dual-facing Webcam, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 Retail System, HP EliteOne 800 G2 21.5-inch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 AIO Adjustable Height Stand, HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP EliteOne 800 G5 23.8-in Healthcare Edition All-in-One, HP EliteOne 800 G5 23.8-inch All-in-One, HP EliteOne G3 800 AIO Recline Stand, HP Personal Systems Commercial Warranty Options, HP ProBook 4230s Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4421s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP ProDesk 400 G1 Desktop Mini PC, HP ProDesk 400 G1 Microtower PC, HP ProDesk 400 G1 Small Form Factor PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 400 G4 Desktop Mini PC, HP ProDesk 400 G4 MT Dust Filter, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G5 Desktop Mini PC, HP ProDesk 400 G5 Microtower PC, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 400 G6 Desktop Mini PC, HP ProDesk 400 G6 Microtower PC, HP ProDesk 400 G6 Small Form Factor PC, HP ProDesk 405 G1 Microtower PC, HP ProDesk 405 G2 Microtower PC, HP ProDesk 405 G3 Microtower PC, HP ProDesk 405 G4 Desktop Mini PC, HP ProDesk 405 G4 Small Form Factor PC, HP ProDesk 480 G1 Microtower PC, HP ProDesk 480 G2 Microtower PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G5 Microtower PC, HP ProDesk 480 G6 Microtower PC, HP ProDesk 485 G1 Microtower PC, HP ProDesk 485 G2 Microtower PC, HP ProDesk 490 G1 Microtower PC, HP ProDesk 490 G2 Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 498 G1 Microtower PC, HP ProDesk 498 G2 Microtower PC, HP ProDesk 498 G3 Microtower PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 SFF Bezel/Dust Filter, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 MT Dust Filter, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G4 Desktop Mini PC, HP ProDesk 600 G4 Microtower PC, HP ProDesk 600 G4 Microtower PC (with PCI slot), HP ProDesk 600 G4 Small Form Factor PC, HP ProDesk 600 G5 Desktop Mini PC, HP ProDesk 600 G5 Microtower PC, HP ProDesk 600 G5 Microtower PC (with PCI slot), HP ProDesk 600 G5 Small Form Factor PC, HP ProDesk 600/400 G3 SFF Dust Filter, HP ProDesk 680 G1 Tower PC, HP ProDesk 680 G2 Microtower PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G4 Microtower PC, HP ProDesk 680 G4 Microtower PC (with PCI slot), HP ProOne 400 G1 19.5-inch Non-Touch All-in-One PC, HP ProOne 400 G1 21.5-inch Touch All-in-One PC, HP ProOne 400 G1 23-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G2 AIO Height Adjustable Stand, HP ProOne 400 G2 AIO Recline Stand, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 Adjustable Height Stand, HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 400 G5 20-inch All-in-One Business PC, HP ProOne 400 G5 23.8-inch All-in-One Business PC, HP ProOne 400 Height Adjustable Stand, HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 440 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 440 G5 23.8-in All-in-One Business PC, HP ProOne 440/490 G3 23.8 VESA Plate, HP ProOne 460 G2 20-inch Non-Touch All-in-One PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G2 20-inch Non-Touch All-in-One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 490 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 496 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 600 G1 All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 Adjustable Height Stand, HP ProOne 600 G4 21.5-inch FHD Non-Touch JPN All-in-One Business PC, HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC, HP ProOne 600/400 G4 Vesa Plate, HP ProOne G4 Height Adjustable Stand

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06606125

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.