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HP Customer Support - Knowledge Base

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  • Information

    Dear Customer, HP remains committed to serve you even during the current pandemic situation by ensuring the continuity of our operations. Given the evolving Covid-19 situation in the country, you might experience some delay in delivering Onsite support to locations which are not accessible due to local Govt regulations. Thank You for your understanding and support.

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Chromebook 14-ca000 - Illustrated Parts

note:
HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Labels

The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.
note:
Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1)
Model number
(2)
Serial number
(3)
Product number
(4)
Warranty period

Computer components

Figure : Identifying the computer components
Item
Component
Spare part number
(1)
14.0-in. display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents.
(2)
Keyboard/top cover with backlight in chalkboard white finish (includes backlight cable and keyboard cable):
For use in Belgium
L17093-A41
For use in Canada
L17093-DB1
For use in Denmark, Finland, and Norway
L17093-DH1
For use in France
L17093-051
For use in Germany
L17093-041
For use in the Netherlands
L17093-B31
For use in the United Kingdom
L17093-031
For use in the United States
L17093-001
Keyboard with backlight in snow white finish (includes backlight cable and keyboard cable):
For use in Belgium
L17094-A41
For use in Canada
L17094-DB1
For use in Denmark, Finland, and Norway
L17094-DH1
For use in France
L17094-051
For use in Germany
L17094-041
For use in the Netherlands
L17094-B31
For use in the United Kingdom
L17094-031
For use in the United States
L17094-001
(3a)
TouchPad (does not include cable)
In chalkboard gray finish
L14356-001
In snow white finish
L17769-001
(3b)
TouchPad bracket
L18436-001
(3c)
TouchPad cable (included in the Cable Kit, spare part number L14330-001, and includes double-sided adhesive)
(4)
Battery (2-cell, 47-WHr, 6.15-AHr, Li-ion, includes cable)
917725-855
(5)
Intel 7265NV M.2 11ac + Bluetooth 4.2 Combo Adapter
901229-855
(6a)
USB port board (does not include cable)
L14358-001
(6b)
USB port board cable (included in the Cable Kit, spare part number L14330-001, and includes double-sided adhesive)
(6c)
USB port board bracket
L14359-001
(7)
Speakers (include cables)
L14353-001
(8a)
Sensor board
L14331-001
(8b)
Sensor board cable (included in the Cable Kit, spare part number L14330-001)
(9)
System board (includes processor, an Intel HD Graphics 500 UMA internal graphics subsystem, system memory, eMMC storage, the Goodle Chrome operating system, and replacement thermal material):
Equipped with an Intel Celeron N3350 1.10-GHz dual core processor (2400-MHz, 2.0-MB L2 cache, 6-W), 4-GB of system memory, and 32-GB of eMMC storage
L15340-001
Equipped with an Intel Celeron N3350 1.10-GHz dual core processor (2400-MHz, 2.0-MB L2 cache, 6-W), 4-GB of system memory, and 16-GB of eMMC storage
L15339-001
(10)
Heat sink (includes replacement thermal material)
928840-001
(11)
Bottom cover:
In chalkboard gray finish
L14329-001
In snow white finish
L17096-001
Rubber Kit (not illustrated, includes bottom cover feet and rubber screw covers):
In chalkboard gray finish
L14351-001
In snow white finish
L18446-001

Display assembly subcomponents

Item
Component
Spare part number
(1)
Display bezel:
In chalkboard gray finish
L14335-001
In snow white finish
L19051-001
(2)
Webcam/microphone module (does not include cable; includes double-sided adhesive)
L07235-001
(3)
Display panel bracket
L14337-001
(4)
Display panel (does not include display panel cable):
For use only on computer models equipped with an FHD BrightView TouchScreen display assembly
L14347-001
For use only on computer models equipped with an HD BrightView TouchScreen display assembly
L14348-001
For use only on computer models equipped with an FHD AntiGlare non-TouchScreen display assembly
L14349-001
For use only on computer models equipped with an HD AntiGlare non-TouchScreen display assembly
L14350-001
(5)
Display panel cable:
For use only on computer models equipped with a TouchScreen display assembly
L15395-001
For use only on computer models equipped with a non-TouchScreen display assembly
L14338-001
(6)
Display hinges (2)
L14332-001
(7)
Display back cover (includes the webcam/microphone module cable and wireless antenna cables and transceivers):
In chalkboard gray finish
L14333-001
In snow white finish
L17095-001

Miscellaneous parts

Component
Spare part number
45-W AC adapter (non-PFC, USB Type-C, 3-pin)
934739-850
Cable Kit (includes TouchPad cable and USB port board cable)
L14330-001
Power cord (C5 connector, 1.00-m):
For use in Denmark
L19360-001
For use in Europe
L19361-001
For use in North America
L19367-001
For use in the United Kingdom
L19373-001
Rubber Kit (includes bottom cover rubber feet and rubber screw covers):
In chalkboard gray finish
L14351-001
In snow white finish
L18446-001
Screw Kit
L18112-001

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Country/Region: Flag India

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