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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP ZBook 17 G5 Mobile Workstation - Components

Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.

Locating hardware

To find out what hardware is installed on your computer:
  1. Type device manager in the taskbar search box, and then select the Device Manager app.
    A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To find out what software is installed on your computer:
  1. Select the Start button.
    ‒ or –
    Right-click the Start button, and then select Apps and Features.

Right

Figure : Identifying the right-side components
Component
Description
(1)
Optical drive (select products only)
Depending on your computer model, reads an optical disc or reads and writes to an optical disc.
(2)
Optical drive eject button (select products only)
Releases the optical drive disc tray.
(3)
Audio-out (headphone)/Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
  warning:
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
  1. Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
  1. Select the Start button, select HP, and then select HP Documentation.
note:
When a device is connected to the jack, the computer speakers are disabled.
(4)
HDMI port
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device.
(5)
Dual-Mode DisplayPort
Connects an optional digital display device, such as a high-performance monitor or projector.
(6)
USB Type-C power connector and Thunderbolt port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
– and –
Connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector, providing DisplayPort output.
note:
Your computer may also support a Thunderbolt docking station.
note:
Cables and/or adapters (purchased separately) may be required.
(7)
Power connector
Connects an AC adapter.
(8)
Battery light
When AC power is connected:
  • White: The battery charge is greater than 90 percent.
  • Amber: The battery charge is from 0 to 90 percent.
  • Off: The battery is not charging.
When AC power is disconnected (battery not charging):
  • Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
  • Off: The battery is not charging.

Left

Figure : Identifying the left-side components
Component
Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
note:
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
(2)
RJ-45 (network) jack/status lights
Connects a network cable.
  • Green (left): The network is connected.
  • Amber (right): Activity is occurring on the network.
(3)
USB SuperSpeed port with HP Sleep and Charge
Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
(4)
USB SuperSpeed ports (2)
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
(5)
Memory card reader
Reads optional memory cards that store, manage, share, or access information.
To insert a card:
  1. Hold the card label-side up, with the connectors facing the computer.
  2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
  1. Press in on the card, and then remove it from the memory card reader.
(6)
Smart card reader
Supports optional smart cards.

Display

note:
Refer to the illustration that most closely matches your computer.
Figure : Identifying the display components
Component
Description
(1)
WLAN antennas*
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
(2)
WWAN antennas*
Send and receive wireless signals to communicate with wireless wide area networks (WWANs).
(3)
Internal microphones
Record sound.
(4)
Camera light(s)
On: One or more cameras are in use.
(5)
Camera(s)
Allow(s) you to video chat, record video, and record still images.
note:
Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
  1. Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
  1. Select the Start button, select HP, and then select HP Documentation.

Keyboard area

TouchPad

Figure : Identifying the TouchPad components
Component
Description
(1)
Pointing stick
Moves the pointer on the screen.
(2)
Left pointing stick button
Functions like the left button on an external mouse.
(3)
Center pointing stick button
Functions like the center button on an external mouse.
(4)
TouchPad zone
Reads your finger gestures to move the pointer or activate items on the screen.
(5)
Center pointing stick button
Functions like the center button on an external mouse.
(6)
Left TouchPad button
Functions like the left button on an external mouse.
(7)
Right TouchPad button
Functions like the right button on an external mouse.
(8)
Near Field Communications (NFC) tapping area and antenna*
Allows you to wirelessly share information when you tap it with an NFC-enabled device.
(9)
HP DreamColor sensor (select products only)
A colorimeter that brings integrated color calibration to your display. This built-in measurement instrument provides the ability to recalibrate a DreamColor color preset without the use of an external measurement instrument. To select a color preset or launch the calibration tool, select the HP DreamColor icon in the Windows taskbar. Make a selection from the menu and follow the on-screen instructions.
note:
For accurate calibration, keep the sensor window clean and free from obstructions.
(10)
Right pointing stick button
Functions like the right button on an external mouse.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
  1. Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
  1. Select the Start button, select HP, and then select HP Documentation.

Lights

Figure : Identifying the top lights
Component
Description
(1)
Power light
  • On: The computer is on.
  • Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
  • Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
(2)
Caps lock light
On: Caps lock is on, which switches the key input to all capital letters.
(3)
Fn lock light
On: The fn key is locked. For more information, see Hot keys (select products only).
(4)
Mute light
  • On: Computer sound is off.
  • Off: Computer sound is on.
(5)
Microphone mute light
  • On: Microphone is off.
  • Off: Microphone is on.
(6)
Wireless light
On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
note:
On some models, the wireless light is amber when all wireless devices are off.
(7)
Sharing or presenting light
On: Sharing is on.
(8)
Call answer light
On: Call answer is on.
(9)
Call end light
On: Call end is on.
(10)
Num lk light
On: Num lock is on.

Buttons, speakers, and fingerprint reader

Figure : Identifying the top buttons
Component
Description
(1)
Power button
  • When the computer is off, press the button to turn on the computer.
  • When the computer is on, press the button briefly to initiate Sleep.
  • When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • When the computer is in Hibernation, press the button briefly to exit Hibernation.
  caution:
Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
  1. Right-click the Power meter icon, and then select Power Options.
(2)
Speakers
Produce sound.
(3)
Fingerprint reader (select products only)
Allows a fingerprint logon to Windows, instead of a password logon.

Special keys

Figure : Identifying the top keys
Component
Description
(1)
esc key
Displays system information when pressed in combination with the fn key.
(2)
fn key
Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.
(3)
Windows key
Opens the Start menu.
note:
Pressing the Windows key again will close the Start menu.
(4)
Action keys
Execute frequently used system functions.
(5)
num lk key
Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
– or –
Turns the embedded numeric keypad on and off.
– or –
Alternates between the navigational and numeric functions on the integrated numeric keypad.
(6)
Integrated numeric keypad
A separate keypad to the right of the alphabet keyboard. When num lk is pressed, the integrated keypad can be used like an external numeric keypad.
note:
If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys.
  1. To use an action key, press and hold the key.
Icon
Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.
note:
To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight off or on.
note:
To conserve battery power, turn off this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
Turns the wireless feature on or off.
note:
A wireless network must be set up before a wireless connection is possible.
Turns the TouchPad and TouchPad light on and off.
Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button.
  caution:
To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
note:
This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office 365® servers.
Turns the screen sharing function on or off.
note:
This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers.
  • Answers a call.
  • Starts a call during a 1-on-1 chat.
  • Places a call on hold.
note:
This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers.
  • Ends a call.
  • Declines incoming calls.
  • Ends screen sharing.
note:
This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers.
note:
The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.

Hot keys (select products only)

A hot key is the combination of the fn key and another key.
To use a hot key:
  1. Press the fn key, and then press one of the keys listed in the following table.
Key
Description
C
Turns on scroll lock.
E
Turns on the insert function.
R
Breaks the operation.
S
Sends a programing query.
W
Pauses the operation.

Bottom

Figure : Identifying the bottom components
Component
Description
(1)
Vent
Enables airflow to cool internal components.
note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(2)
Service door release latch with lock screw
Releases the service door.

Cover

Figure : Identifying the front components
Component
Description
Internal microphones (2)
Record sound.

Rear

Figure : Identifying the rear components
Component
Description
Vents
Enable airflow to cool internal components.
note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
note:
Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
    Figure : Identifying the service label
    Component
    (1)
    HP product name
    (2)
    Model number
    (3)
    Product ID
    (4)
    Serial number
    (5)
    Warranty period
    Figure : Identifying the service label
    Component
    (1)
    HP product name
    (2)
    Product ID
    (3)
    Serial number
    (4)
    Warranty period
  • Regulatory label(s)—Provide(s) regulatory information about the computer.
  • Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

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