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HP Color LaserJet Enterprise MFP M776 - 31.13 jam error in the document feeder

31.13 jam error in the document feeder

The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 31.13.00 Document feeder multi-pick error
  • 31.13.01
  • 31.13.13
  • 31.13.14
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the document feeder:
  1. Open the document-feeder cover.
    Figure : Open the document-feeder cover
  2. Remove any jammed paper.
    Figure : Remove any jammed paper
  3. Close the document-feeder cover.
    Figure : Close the document-feeder cover
note:
To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents.
note:
Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

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