hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Learn how to upgrade to Windows 11

    Windows 11 Upgrade Guide

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06471233

Version: 2

HP Consumer Laptop and Desktop PCs - Boot Device Not Found (3F0) or Automatic Repair Errors Reported

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Oct-2019

Last updated : 17-Oct-2019

DESCRIPTION
The computer fails to load Windows and may exhibit one of the following symptoms:
The computer stops responding and displays the following message when booting:
Boot Device Not Found 3F0.
Or
The computer boots to the Automatic Repair menu instead of Windows, and displays the following message:
Automatic Repair couldn't repair your PC.
Computers shipped with Intel Optane Memory H10 with Solid State Storage devices installed are impacted.

SCOPE
The information in this document applies to the following:
Parts:
  • SSD 256GB 2280 PCIe-3x2x2 NVMe +SSD 16GB 3D Xpoint
  • SSD 512GB 2280 PCIe-3x2x2 NVMe +SSD 32GB 3D Xpoint
  • SSD 1TB 2280 PCIe-3x2x2 NVMe +SSD 32GB 3D Xpoint
Notebook Computers:
  • HP 14 Laptop PC series
  • HP 15 Laptop PC series
  • HP 17g-cr1000 Laptop PC series
  • HP 17g-cr2000 Laptop PC series
  • HP ENVY 13-aq0000 Laptop PC series
  • HP ENVY 13-aq1000 Laptop PC series
  • HP ENVY 15-dr0000 x360 Convertible PC
  • HP ENVY 15-dr1000 x360 Convertible PC series
  • HP ENVY 15m-dr0000 x360 Convertible PC
  • HP ENVY 15m-dr1000 x360 Convertible PC series
  • HP ENVY 17-ce0000 Laptop PC series
  • HP ENVY 17-ce1000 Laptop PC series
  • HP ENVY 17m-ce0000 Laptop PC series
  • HP ENVY 17m-ce1000 Laptop PC series
  • HP Pavilion 13-an0000 Laptop PC
  • HP Pavilion 13-an1000 Laptop PC
  • HP Pavilion Gaming 15 Laptop PC series
  • HP Pavilion Gaming 17 Laptop PC series
  • HP Spectre 13-ap0000 x360 Convertible PC
  • HP Spectre 15-df0000 x360 Convertible PC
  • HP Spectre 15-df1000 x360 Convertible PC series
  • OMEN by HP 15-dc0000 Laptop PC series
  • OMEN by HP 15-dc1000 Laptop PC series
  • OMEN by HP 15-dh0000 Laptop PC series
  • OMEN by HP 17-cb0000 Laptop PC series
  • OMEN X by HP 2S 15-dg0000 Laptop PC series
Desktop Computers:
  • HP ENVY TE01-0000 Desktop PC series
  • HP ENVY 27-b000 All-in-One Desktop PC
  • HP ENVY 27-b100 All-in-One Desktop PC
  • HP ENVY 27-b200 All-in-One Desktop PC
  • HP ENVY Curved 34-b000 All-in-One Desktop PC
  • HP ENVY Curved 34-b100 All-in-One Desktop PC
  • HP Pavilion 24-xa0000 All-in-One Desktop PC series
  • HP Pavilion 27-xa0000 All-in-One Desktop PC series
  • HP Pavilion Gaming TG01-0000 Desktop PC series
  • HP Pavilion TP01-0000 Desktop PC series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
To resolve this issue, perform the troubleshooting steps provided below, and update the IRST driver to v17.5.0.1024 or (later version) after the OS is completely restored.
Procedure 1. Run the HP Diagnostics Utility to rule out other hard drive issues.
  1. Power on, or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Select Drive C:.
  5. Click Run Once.
  6. Once the test is completed, the results are displayed on screen.
If the drive passes all tests, continue to Procedure 2. If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.
Procedure 2: Ensure Legacy Support, under Boot Options, is DISABLED.
note:
If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
  1. Start or restart the computer.
  2. Press F10 repeatedly during start up to enter the BIOS configuration utility.
  3. Check Legacy Support and disable if it is enabled:

    System Configuration > Boot Options > Legacy Support

    or

    Boot Options > legacy Support
  4. If Legacy Support is DISABLED, skip to Procedure 3, Step 3. If Legacy Support is ENABLED, change it to DISABLED, save the changes and exit, then go to Procedure 3.
Procedure 3: Determine if the Optane memory is installed and working normally.
  1. Power on, or restart the computer.
  2. Press F10 repeatedly during start up to enter the BIOS setup utility.
  3. Locate the Intel(R) Rapid Storage Technology option. Configuration > UEFI HII Configuration > Intel(R) Rapid Storage Technology.
If Intel Optane or Incomplete Optane Volume is listed, the computer has Intel Optane memory installed and working normally from hardware perspective, continue to Procedure 4.
If there is no Optane Volume listed (either with Incomplete Optane Volume or Intel Optane), the computer does not have Optane memory or Optane is hardware malfunctioning and can not be detected. Contact HP Customer Support for further assistance.
Intel Optane memory installed.
Incomplete Intel Optane memory installed.
Procedure 4: Perform the image recovery with HP recovery media, then update the IRST driver.
Perform the system recovery with HP supplied media: HP PCs - Performing a System Recovery (Windows 10), or use the HP Cloud Recovery Tool to create recovery media: HP Consumer PCs - HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7).
After image restore is complete, update the IRST driver to 17.5.2.1024 (or later). Download and install the appropriate SoftPaq to update the driver to prevent issue from reoccurring.
Affected Notebook Computers
SoftPaq Description
Release Notes
Download SoftPaq
HP 14 Laptop PC
HP 17q Laptop PC
HP 17g Laptop PC
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024
Revision: A
HP ENVY 13 Laptop PC
HP ENVY 17 Laptop PC
HP ENVY 17m Laptop PC
HP ENVY 15-dr0000 x360 Convertible PC
HP ENVY 15-dr1000 x360 Convertible PC series
HP ENVY 15m-dr0000 x360 Convertible PC
HP ENVY 15m-dr1000 x360 Convertible PC
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024 Revision: A
OMEN by HP 15-dc0000 Laptop PC
OMEN by HP 15-dc1000 Laptop PC
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024 Revision: A
HP Pavilion Gaming 15-dk0000 Laptop PC
HP Pavilion Gaming 17-cd0000 Laptop PC
Intel Rapid Storage Technology Driver
Version: 17.5.2.1024 Revision: A
HP 15s-dr0000 Laptop PC

HP 15s-dr1000 Laptop PC

HP 15-dw0000 Laptop PC

HP 15-dw1000 Laptop PC

HP 15s-fq0000 Laptop PC

HP 15s-du0000 Laptop PC

HP 15s-du1000 Laptop PC

HP 15s-dy0000 Laptop PC

HP 15s-dy1000 Laptop PC
Intel Rapid Storage Technology Driver - Comet Lake
Version: 17.5.2.1024
Revision: A
HP Spectre 13-ap0000 x360 Convertible PC
HP Spectre 15-df0000 x360 Convertible PC
HP Spectre 15-df1000 x360 Convertible PC
Intel Rapid Storage Technology Driver (Windows 10 v1809/1903)
Version: 17.5.2.1024
Revision: A
OMEN by HP 15-dh0000 Laptop PC
OMEN by HP 17-cb0000 Laptop PC
Intel RST Driver (RAID)(Windows 10 v1607/v1809/v1903)
Version: 17.5.2.1024
Revision: A
HP 15-dy0000 Laptop PC

HP 15-dy1000 Laptop PC

HP 15s-fr0000 Laptop PC

HP 15s-fr1000 Laptop PC

HP 15s-fq0000 Laptop PC

HP 15s-fq1000 Laptop PC

HP 15s-fy0000 Laptop PC

HP 15s-fy1000 Laptop PC
HP Pavilion 13-an0000 Laptop PC
HP Pavilion 13-an1000 Laptop PC
Intel Rapid Storage Technology Driver - Ice Lake (Windows 10 v1903)
Version: 17.5.2.1024
Revision: A
HP Pavilion 14-dh0000 x360 Convertible PC

HP Pavilion 14m-dh0000 x360 Convertible PC

HP Pavilion 14m-dh1000 x360 Convertible PC

HP Pavilion 14q-dh0000 x360 Convertible PC

HP Pavilion 14q-dh1000 x360 Convertible PC

HP Pavilion 14-dh1000 x360 Convertible PC
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024
Revision: A
OMEN X by HP 2S 15-dg0000 Laptop PC
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024
Revision: C
Affected Desktop Computers
SoftPaq Description
Release Notes
Download SoftPaq
HP ENVY TE01-0xxx Desktop PC

HP Pavilion Gaming TG01-0xxx Desktop PC

HP Pavilion TP01-0xxx Desktop PC
Intel RST Driver (RAID)(Windows 10 v1607/v1809/v1903)
Version: 17.5.2.1024
Revision: A
HP Pavilion 24-xa0000 All-in-One Desktop PC

HP Pavilion 27-xa0000 All-in-One Desktop PC
Intel Rapid Storage Technology Driver (Windows 10 v1803 /v1809 /v1903)
Version: 17.5.2.1024
Revision: A
HP ENVY 27-b000 All-in-One Desktop PC

HP ENVY 27-b100 All-in-One Desktop PC

HP ENVY 27-b200 All-in-One Desktop PC
HP ENVY Curved 34-b000 All-in-One Desktop PC

HP ENVY Curved 34-b100 All-in-One Desktop PC

HP ENVY 34-b100 Curved All-in-One Desktop PC
Intel Rapid Storage Technology Driver (Windows 10 v1803 /v1809 /v1903)
Version: 17.5.2.1024
Revision: A

Hardware platforms affected : HP 14-cf0000 Laptop PC, HP 14-cf1000 Laptop PC, HP 14-cf2000 Laptop PC series, HP 14-df0000 Laptop PC, HP 14-ma0000 Laptop PC, HP 14-ma1000 Laptop PC, HP 14-ma2000 Laptop PC series, HP 14-mb0000 Laptop PC, HP 14s-cf0000 Laptop PC, HP 14s-cf1000 Laptop PC, HP 14s-cf2000 Laptop PC series, HP 14s-cr0000 Laptop PC, HP 14s-cr1000 Laptop PC, HP 14s-cr2000 Laptop PC series, HP 14s-cs0000 Laptop PC, HP 14s-cs1000 Laptop PC, HP 14s-cs2000 Laptop PC series, HP 14s-df0000 Laptop PC, HP 15-dw0000 Laptop PC, HP 15-dw1000 Laptop PC series, HP 15-dy0000 Laptop PC, HP 15-dy1000 Laptop PC series, HP 15s-dr0000 Laptop PC, HP 15s-dr1000 Laptop PC series, HP 15s-du0000 Laptop PC, HP 15s-du1000 Laptop PC series, HP 15s-dy0000 Laptop PC, HP 15s-dy1000 Laptop PC series, HP 15s-fq0000 Laptop PC series, HP 15s-fq1000 Laptop PC series, HP 15s-fr0000 Laptop PC series, HP 15s-fr1000 Laptop PC series, HP 15s-fy0000 Laptop PC series, HP 15s-fy1000 Laptop PC series, HP 17-by0000 Laptop PC, HP 17-by1000 Laptop PC, HP 17-by2000 Laptop PC series, HP 17g-cr0000 Laptop PC, HP 17g-cr1000 Laptop PC, HP 17g-cr2000 Laptop PC series, HP 17q-cs0000 Laptop PC, HP 17q-cs1000 Laptop PC, HP 17q-cs2000 Laptop PC series, HP 470 G7 Notebook PC, HP ENVY - 17m-ce0013dx, HP ENVY 13-aq0000 Laptop PC series, HP ENVY 13-aq1000 Laptop PC series, HP ENVY 15-dr0000 x360 Convertible PC, HP ENVY 15-dr1000 x360 Convertible PC series, HP ENVY 15m-dr0000 x360 Convertible PC, HP ENVY 15m-dr1000 x360 Convertible PC series, HP ENVY 17-ce0000 Laptop PC series, HP ENVY 17-ce1000 Laptop PC series, HP ENVY 17m-ce0000 Laptop PC series, HP ENVY 17m-ce1000 Laptop PC series, HP ENVY 27-b000 All-in-One Desktop PC series, HP ENVY 27-b100 All-in-One Desktop PC series, HP ENVY 27-b200 All-in-One Desktop PC series, HP ENVY 34-b100 Curved All-in-One Desktop PC series, HP ENVY Curved 34-b000 All-in-One Desktop PC series, HP ENVY Curved 34-b100 All-in-One Desktop PC series, HP ENVY TE01-0000 Desktop PC series, HP ENVY TE01-1000 Desktop PC series, HP Pavilion 13-an0000 Laptop PC series, HP Pavilion 13-an1000 Laptop PC series, HP Pavilion 14-dh0000 x360 Convertible PC, HP Pavilion 14-dh1000 Convertible x360 PC series, HP Pavilion 14m-dh0000 x360 Convertible PC, HP Pavilion 14m-dh1000 x360 Convertible PC series, HP Pavilion 14q-dh0000 x360 Convertible PC, HP Pavilion 14q-dh1000 x360 Convertible PC series, HP Pavilion 24-qb0000 All-in-One Desktop PC series, HP Pavilion 24-qb1000 All-in-One Desktop PC series, HP Pavilion 24-xa0000 All-in-One Desktop PC series, HP Pavilion 24-xa1000 All-in-One Desktop PC series, HP Pavilion 27-qb0000 All-in-One Desktop PC series, HP Pavilion 27-qb1000 All-in-One Desktop PC series, HP Pavilion 27-xa0000 All-in-One Desktop PC series, HP Pavilion 27-xa1000 All-in-One Desktop PC series, HP Pavilion Gaming 15-dk0000 Laptop PC, HP Pavilion Gaming 17-cd0000 Laptop PC, HP Pavilion Gaming TG01-0000 Desktop PC series, HP Pavilion Gaming TG01-1000 Desktop PC series, HP Pavilion TP01-0000 Desktop PC series, HP Spectre 13-ap0000 x360 Convertible PC, HP Spectre 15-df0000 x360 Convertible PC, HP Spectre 15-df1000 x360 Convertible PC series, OMEN X by HP 2S 15-dg0000 Laptop PC series, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-cb0000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06471233

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag India

hp-detect-load-my-device-portlet

Actions
Loading...