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HP Customer Support - Knowledge Base

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Information

Are you working from home?
It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Printers - HP Easy Scan Unable to Scan After Updating to macOS Catalina

This document is for HP printers and macOS Catalina (10.15).

When sending a scan job using HP Easy Scan in macOS Catalina, one of the following messages display on the computer or printer control panel:

Automatic Document Feeder is Empty
Scan Unsuccessful
Preparing to scan

To resolve this issue, make sure to update to the latest version of macOS Catalina and HP Easy Scan.

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Country/Region: Flag

India

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Examples: "LaserJet P1007 paper jam", "HP 280 G2 Microtower bios update"