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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

This document is for HP printers and macOS Catalina (10.15).
When sending a scan job using HP Easy Scan in macOS Catalina, one of the following messages display on the computer or printer control panel:
  • Automatic Document Feeder is Empty
  • Scan Unsuccessful
  • Preparing to scan
HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality.
Scan using Apple Image Capture as a workaround.
  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.
    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.
      caution:
    Do not load photos in the ADF.
  2. Open Finder , and then click Go in the top menu bar.
  3. Click Applications, and then double-click Image Capture.
  4. Click your printer name in the Devices or Shared list.
    note:
    If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
  5. Click Show Details at the bottom of the screen.
    A preview of the scan displays, and then change any of the following settings:
    • Scan Mode: Select the scanning bed or automatic document feeder.
    • Kind: Set scan as color, black and white, or optimized for text only documents.
    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.
    • Size: Use a standard paper size or select the Use Custom Size option.
    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.
    • Name: Type a name for the saved scan file.
    • Format: Select the file type for the scan.
      note:
      To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.
    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.
  6. Click Scan.

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Country/Region: Flag India

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