Use this procedure to check for paper inside the rear door.
When a jam occurs, the control panel displays an error message.
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13.08.yz Paper is jammed inside the printer
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13.09.yz Paper is jammed inside the printer
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13.14.yz Paper is jammed inside the printer
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13.15.yz Paper is jammed inside the printer
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the rear door and fuser area:
How to Clear Jams in the Fuser Area on the HP Color LaserJet Pro M452, M454, and MFP M477, MFP M479, MFP M377
No audio. Learn how to clear jams in the fuser area on the HP Color LaserJet Pro M452, M454, and MFP M477, MFP M479, MFP M377.
caution:The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
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Open the rear door.Figure : Open the rear door
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Gently pull out any jammed paper from the rollers in the rear door area.Figure : Remove jammed paper
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Close the rear door.Figure : Close the rear door
