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HP LaserJet Enterprise M507, HP LaserJet Managed E50145 - 13.B9 jam error in the fuser

13.B9 jam error in the fuser

Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B9.Az
  • 13.B9.Cz
  • 13.B9.Dz
  • 13.B9.FF
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the fuser:
How to Clear Paper Jams in the Rear Door and the Fuser Area for HP LaserJet Pro M501, Enterprise M50x, MFP/Flow M52x, Managed E50145, E52645
How to Clear Paper Jams in the Rear Door and the Fuser Area for HP LaserJet Pro M501, Enterprise M50x, MFP/Flow M52x, Managed E50145, E52645
No audio. Learn how to clear paper jams in the rear door and the fuser area for HP LaserJet Pro M501, Enterprise M50x, MFP/Flow M52x, Managed E50145, E52645.
note:
The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
  1. Open the rear door.
    Figure : Open the rear door
  2. Remove any jammed paper from inside the rear door.
    Figure : Remove jammed paper from inside the rear door
  3. Close the rear door.
    Figure : Close the rear door