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HP Printer - Printer Claim Process and FAQs

This document is for HP printers that can connect to the internet.
Adding your printer to an HP Smart (formerly HP Connected) account gives you access to additional web-connected features, such as HP Instant Ink or Print Anywhere.
note:
If you have already printed a Claim Code and it is not working, go to What if my Claim Code does not work in the Frequently asked questions (FAQs).

Step 1: Get the Printer Claim Code

The Printer Claim Code is a unique identification number that you use to add your printer to an HP account.

Step 2: Add your printer

Sign in to your HP account or create a new one, and then add your printer using the Printer Claim Code.
  1. On your computer or mobile device, go to HP Smart.
  2. Click Sign In or Create Account, and then follow the on-screen prompts.
  3. On the home page, click Add Printer, type the Claim Code, and then click Add.
    note:
    Type the Claim Code exactly as shown on the information page, without extra characters or dashes.
  4. Confirm your printer was added to your HP account.
    • If your printer displays on your home screen, your printer was added successfully. Continue to the next step.
    • If your printer does not display or an Invalid Claim Code or other error message displays, your printer was not added. Remove and then re-enable Web Services to print a new info page, and then repeat this step.

Step 3: Change the printer email address (optional)

Change the printer email address to one that is easier to remember.
  1. Sign in to HP Smart.
  2. Select your printer, if necessary.
  3. Scroll down to the ePrint settings, and then click ePrint Address, if necessary.
  4. Type the address you want use, and then click Submit.
    Clicking Submit to change an HP ePrint email address
  5. If the address is not available, type a different address, and then click Submit.

Frequently Asked Questions (FAQs)

Review the following list of frequently asked questions.

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