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HP Printer - Printer Claim Process and FAQs

This document is for HP printers that can connect to the internet.

Adding your printer to an HP Smart (formerly HP Connected) account gives you access to additional web-connected features, such as HP Instant Ink or Print Anywhere.

note:
If you have already printed a Claim Code and it is not working, go to What if my Claim Code does not work in the Frequently asked questions (FAQs).

Step 1: Get the Printer Claim Code

The Printer Claim Code is a unique identification number that you use to add your printer to an HP account.

Printers with a touchscreen or text-based display

Connect your printer to the web, and then get the printer code.

Turn on the printer, load plain paper in the input tray, and make sure ink or toner cartridges are installed.
Turn on Web Services:
- Touchscreen displays: On the printer, touch the HP ePrint button or icon . Touch Setup, and then follow the on-screen instructions to turn on Web Services.
- Text-based displays: On the printer, navigate to Web Services Setup, Network Setup, or Wireless Settings, and then follow the on-screen instructions to turn on Web Services.
  
  If Web Services is already enabled, touch Print or Print Info.
The info page prints with the printer code listed.
On the info page, find the Printer Code or Printer Claim Code.

If the info page only has the printer's email address, remove and then re-enable Web Services. A new info page prints with the Claim Code.

Printers without a touchscreen or text-based display

Get the Printer Claim Code in the printer's built-in webpage, or Embedded Web Server (EWS).

HP Smart app

Use the HP Smart app to turn on Web Services, and then get the printer code.

Make sure your printer is connected to the same wireless network as your computer or mobile device.
On the app home screen, click your printer or Printer Settings.
Click Advanced Settings or Printer Home Page (EWS).
Click Web Services, and then confirm that Web Services is enabled.
- If Web Services is enabled: The Summary option displays in the Web Services section. Click Print Info Page.
- If Web Services is not enabled: The Setup option displays in the Web Services section. Tap Setup, follow the on-screen instructions to enable Web Services, and then continue with these steps. An info page prints.
On the info page, find the Printer Code or Printer Claim Code.

If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

IP address

Use the Embedded Web Server (EWS) to get the printer code.

Print an info page from your printer control panel by pressing the Information button.
Find the printer IP address on the information page.
Open an Internet browser, and then type the IP address in the address bar.

note:
Make sure to type the IP address into the browser's address box. If you type it into a toolbar or search engine, the Embedded Web Server (EWS) does not open.
If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens, confirming the printer is on the same network as the computer.
On the EWS webpage, click the Web Services tab.
- If a Web Services tab is not available, your printer does not support HP ePrint.
- If a Web Services Setup page displays, follow the on-screen instructions to enable Web Services. An info page prints automatically.
- If a Web Services Summary page displays, Web Services is already enabled.
  
  Click Print Info Page.
On the info page, find the Printer Code or Printer Claim Code.

If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

Step 2: Add your printer

On your computer or mobile device, go to HP Smart.
Click Sign In or Create Account, and then follow the on-screen prompts.
On the home page, click Add Printer, type the Claim Code, and then click Add.

note:
Type the Claim Code exactly as shown on the information page, without extra characters or dashes.
Confirm your printer was added to your HP account.
- If your printer displays on your home screen, your printer was added successfully. Continue to the next step.
- If your printer does not display or an Invalid Claim Code or other error message displays, your printer was not added. Remove and then re-enable Web Services to print a new info page, and then repeat this step.

Step 3: Change the printer email address (optional)

Change the printer email address to one that is easier to remember.

Sign in to HP Smart.
Select your printer, if necessary.
Scroll down to the ePrint settings, and then click ePrint Address, if necessary.
Type the address you want use, and then click Submit.
If the address is not available, type a different address, and then click Submit.

Frequently Asked Questions (FAQs)

Review the following list of frequently asked questions.

What if my Claim Code does not work?

When you try to add a printer to your HP Smart account, you might see one of the following messages:

Invalid Code
Unexpected Error
Expired Code

Use these steps to resolve the issue.

Wait 5 to 10 minutes, and then type the printer code again. Occasionally there is a delay in the activation process.
Type the printer code exactly as it displays on the info page, without any additional characters or dashes.
Turn Web Services off then on to print a new info page with a new code.

If the previous steps did not work, go to contact HP Support for assistance.

What are the HP account setup requirements?

Before setting up your printer on your HP account, make sure the printer meets the following requirements. If the printer does not meet the requirements, the printer cannot be added to your HP account.

The HP Smart website is supported in your country/region. Go to HP Smart, and then click the country/region and language menu.

If you do not find your country/region from the list, an HP Smart website account is not supported.
The printer supports web-connected printing services. Look for an HP ePrint logo, button, or icon on the printer control panel. If your printer control panel does not have an icon or button, navigate to the Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu.

If you are unsure if your printer is supported, go to Mobile Printing Solutions Compatible with HP Printers.
Your computer and printer are connected to a network with an active Internet connection.

note:
Web-connected printing services do not work when the printer is connected with a USB cable.

Do I need to add my printer on the HP Smart website to print?

No, but by signing up on the HP Smart website (formerly HP Connected) , you have access to additional features. You can customize your printer's email address, manage who can print to your printer, and set HP ePrint printing preferences. Also, HP Instant Ink and Print Anywhere become available, depending on your printer model.

Go to Setting Up an Account on the HP Smart Website for more information.

Can I get a Claim Code if my printer is out of ink or toner?

The printer code is provided on a printed page. If you are setting up a new printer, install the ink or toner cartridges that came in the box before printing the page.

On select printers with a touchscreen control panel, you can find the claim code in the Setup menu. Touch the Setup icon

, and then touch Printer Code (Claim Code). If you do not see the Printer Code (Claim Code) option, you need to print the info page.

What if my printer is already added to an HP account?

Printers can only be added to one HP account at a time. Work with the owner of the first account to use the features of the printer, or remove the printer from the first account before adding it to yours.

If you do not know the owner of the first account (you bought the printer secondhand or lost the account information), contact HP Support for assistance.

What are the different web-connected printing services?

After you add your printer to your HP account, you have access to web-connected services such as HP ePrint, Print Anywhere, and HP Instant Ink services, depending on printer model.

HP Instant Ink: A low-cost ink cartridge replacement service. Monthly plans available that are based on pages printed, not ink cartridges used. Ink cartridges, shipping, and recycling included. Go to Enrolling in HP Instant Ink to learn more.
Print Anywhere: A feature of the HP Smart app that lets you send print jobs from your mobile device when you are away from your printer. Go to Print Anywhere with the HP Smart App to learn more.
HP ePrint: Print from almost any location on your computer or mobile device when your printer is set up for HP ePrint services and connected to the Internet. Go to Printing with HP ePrint to learn more.

Why does the info page list an email address and not a printer code?

The information on the info page varies by printer model and country/region. When the info page lists your customized printer email address without a printer code, your HP account is already set up and linked to your printer.

Can I still sign up for an HP account if I lost the printer code?

Yes. You can create an HP account without a Claim Code. To add printers to your account, you have to follow the steps in this document to turn on Web Services and get the printer code.

What if my Web Services settings are not working?

Make sure the printer firmware is up-to-date. Go to Updating or Upgrading Printer Firmware for more information.

How do I turn off Web Services?

Turn off Web Services from your printer, mobile device, or computer.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

HP ePrint email: Disables the HP ePrint printer email address.
HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
- Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately.
- To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Smart.
Print Anywhere: Disables the Print Anywhere feature.
HP Printer Apps: Disables all HP Printer Apps.

note:
If you did not intend to turn off Web Services and want to continue using web-connected printing services, go to Set Up an HP Smart Website Account.

Printers with a touchscreen or text-based display

Turn off Web Services from your printer.

Turn on the printer, load plain paper in the input tray, and make sure ink or toner cartridges are installed.
On the printer, touch or press the HP ePrint button or icon .

If your printer control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu.
Select Turn Off, Disable, or Remove.
Follow the on-screen instructions to turn off Web Services.

Printers without a touchscreen or text-based display

Turn off Web Services from your mobile device or computer.

HP Smart app

Use the HP Smart app to turn off Web Services.

Make sure your printer is connected to the same wireless network as your computer or mobile device.
Click your printer or Printer Settings, and then click Advanced Settings or Printer Home Page (EWS).
Click Web Services, and then click Web Services Settings.

If Setup displays, Web Services are already off.
Click Remove Web Services, and then follow the prompts to turn off Web Services.

IP address

Use the Embedded Web Server (EWS) to turn off Web Services.

Print a printer info page by pressing the Information button.
Find the printer IP address on the info page.
Open an Internet browser, and then type the IP address in the address bar.

note:
Make sure to type the IP address into the browser's address box. If you type it into a toolbar or search engine, the Embedded Web Server (EWS) does not open.
If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens, confirming the printer is on the same network as the computer.
On the EWS webpage, click the Web Services tab.

If Setup displays, Web Services are already off.
Click Remove Web Services, and then follow the prompts to turn off Web Services.

Can I transfer my printer to a different HP account?

Yes. To transfer your printer, you must remove it from the current HP Smart account, and then add it to the new account. A printer can be connected to only one HP account at a time.

Review the following:

If your printer is enrolled with HP Instant Ink, you must cancel your plan before removing or transferring the printer. Go to Cancel Your HP Instant Ink Services for more information.
If you plan to use your printer with a different HP account, remove the printer from the old HP account, and then add it to your new account.

If you want to reuse your custom HP ePrint email address, do not turn off Web Services. The printer code is the first part of your custom address. For example, johndoe123 would be the code for johndoe123@hpeprint.com.
If you plan to donate, give away, or sell your printer, remove the printer from your HP account, and turn off Web Services on the printer.

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