hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06133556

Version: 1

Advisory: HP 250 G6 Notebook PCs - Improper Opening of the Notebook May Damage Hinges And Display Lid

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Sep-2018

Last updated : 05-Sep-2018

DESCRIPTION
Improperly opening of the lid by lifting the corner distributes an uneven amount of torque on the hinges and display lid. As a result, the hinges may break over a period of time. Do not open the lid by lifting the corner as pictured:
Opening the lid improperly lifting the corner
Opening the lid improperly lifting the corner

SCOPE
The information in this document applies to the following:
All 250 G6 Notebook computers are affected by this issue.
Computers:
  • HP 250 G6 Notebook PC series
Operating Systems:
  • Microsoft Windows 10 RS2 (Version 1703)
RESOLUTION
To avoid this issue, follow the steps below to ensure the display is opened correctly.
  1. Place your hand on top of the lid.
  2. Use your thumb to hold the tab on the edge of the computer.
    Tab on the edge of the computer
  3. Place your thumb on the tab.
    Placing your thumb on the tab
  4. Raise the display slightly until there is enough room to place other thumb on the bottom cover.
    Rasing the display a little to place the thumb on the bottom cover
  5. Raise display to the desired open angle.
    Raising the display
  6. Maximum open display is 135 degrees (as pictured below).
    Maximum open agle of 135 degrees
note:
Opening the display more than 135 degrees is not recommended. Exceeding the 135 degree range applies too much pressure to the lid and breaks the hinge. Opening the lid improperly and exceeding the 135 degree range is considered customer induced damage, and is not covered under the warranty.

Hardware platforms affected : HP 250 G6 Notebook PC (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06133556

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag India

hp-detect-load-my-device-portlet

Actions
Loading...